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Grand Mercure Basildene Manor

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605 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Reviewed 2 days ago NEW

Felt like a palatial home away from home. The champagne suite with courtyard is simply holiday heaven. The service from all the staff was always friendly, courteous and helpful. Nothing was every to much trouble, even to packing a basket of utensils and condiments so you can enjoy a barbeque in the magnificent gardens. The location is so peaceful, you...

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Thank FrancesMKB
Warrington, United Kingdom
Reviewed 1 week ago

What a great small hotel, set in beautiful grounds, with modern rooms. Great quality breakfast too. All in all a wonderful haven. You can also walk into margaret river town via a foot path in circa 20 minutes where there are Plenty of cafes and restaurants to choose from.

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2Thank angelaryrie
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear angelaryrie, It is always such a pleasure for both myself and staff to read that our guests have enjoyed their stay at the manor. Thank you for taking the time to let us know how you felt whilst you visited Margaret River. Until the next time we can spoil you at the manor Stay smiling Kind regards, Jenny and...

Reviewed 2 weeks ago via mobile

Wow what a lovely place to stay!! It was like visiting an extremely rich Aunties house! Felt very homely especially with the home made baked goods on arrival and departure! The best scones and salted caramel slice we have ever tasted!! 👌 the staff were so lovely and the room was small but sufficient with a beautiful view over the...

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2Thank CatherineGee
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear CatherineGee, Of all the comments made of Basildene Manor I think that you saying "it is like visiting an extremely rich Aunties house" is the best yet - Thank you, you were able to put into words the exact feeling we have been striving for! I do hope that you will not leave it too long before you visit...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Fantastic little property with beautiful grounds and very personal service. Great breakfast and a perfect location right in the middle of the wine area. The town is around the corner with his dining options. Well worth a visit.

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1Thank TorbjornK
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear TorbjornK, So happy to read that you enjoyed staying at Basildene Manor and you were able to take advantage of the wonderful sights and tours within the area. Until the next time you can visit us Keep smiling Jenny and the Team @Basildene

manly
Reviewed 4 weeks ago via mobile

The manor and its gardens are superb. Rooms are generous and modern with private courtyard. Breakfast is the best with amazing variety Complimentary afternoon tea every afternoon with homemade cake and on departure complimentary scones and jam to take with us Staff welcoming and helpful with added history tour of the property Only fault is basic free to air tv...

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1Thank ManlyGriswalds
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear ManlyGriswalds, Thank you so much for your lovely comments about the hotel and staff at Basildene - it is our absolute pleasure to look after you whilst you are staying with us but its also lovely to hear that the attention is appreciated. Sorry about the lack of reception its something we are definitely working on - lets hope...

Reviewed 4 weeks ago via mobile

We had a nice stay. It is a b&b type place. Excellent service. Wonderful grounds. Had thought I code enough to town to regularly walk there but that was not the case. Wifi access in room is expected in today's world. You need to be told clearly if that is not the case. Wifi was only available in one seating/common...

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Thank Oral D
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear Oral D, I am happy to see that you had a nice stay at the manor and enjoyed the grounds and location. It is sad that the WiFi was not what you expected - I will be travelling to the Gold Coast shortly and have a scheduled meeting with our IT department at Accor Vacation Club. I can assure...

Perth, Australia
Reviewed 4 weeks ago

We had a lovely stay. Drove down from Perth for three days. We took our bikes and road the path into Margaret River, as well as riding the other way along a designated path, to Prevelly Beach. Breakfast room is lovely to start the day. Also to have a coffee in the evening. Staff are welcoming and helpful. Rooms have...

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2Thank TSKtraveling
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear TSKtraveling, So happy to see that you enjoyed your stay with us and are still having fun riding around the country on your bikes. I agree with you that bike riding is the ultimate way to see the countryside .......of course, you need to be fit, Margaret River is not exactly flat. We do have options for those people...

Greater Melbourne, Australia
Reviewed 4 November 2016

This is a great place to stay when visiting the Margaret River region. The rooms are large and comfortable. The beds are large and comfortable. It is a 20 minute walk to Margaret River and a 15 minute walk back. You are well looked after by the very friendly and helpful staff. Breakfasts are A La Carte and are really...

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Thank David O
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear David O, It is always so lovely to hear that our guests feel that they are at "a home away from home" and feel comfortable. Thank you so much for your wonderful review and we hope to see you again soon Kind regards, Jenny & the Team @Basildene

South Fremantle, Australia
Reviewed 2 November 2016 via mobile

Stayed for 3 nights, fantastic staff, great rooms, brilliant location, lovely food and awesome views. The owners couldn't do enough for us. Fantastic location near beaches and Margaret River town. Costs a little more than a B&B but well worth every dollar.

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1Thank rossgrice00
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear rossgrice00, Thank you so much for your review, it was our pleasure looking after you over the weekend. Looking forward to seeing you the next time you are in the region. Until then stay happy! Kind regards, Jenny & the Team @Basildene

Sydney, Australia
Reviewed 28 October 2016

Basildene Manor offers a quality stay in the Margaret River and its location close to Margaret River town is very convenient. We had a large room with a pleasant 'terrace' which was very quiet. The real negative of staying here was the internet access. We had to go to the common areas of the hotel to log onto the internet...

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1Thank Michele M
AccorVacationClub, General Manager at Grand Mercure Basildene Manor, responded to this review

Dear Michele M, Thank you so much for your very detailed review and concerns about the lack of Wi-fi at the manor. Firstly I apologize for any misunderstandings that occurred during your stay with us and certainly hope that we will be able to rectify all of the issues raised in time for your next visit to Margaret River. Unfortunately...

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Margaret River's Finest - Welcoming today's discerning traveller with the promise of luxurious solitude & ensuring a relaxing, memorable stay. Basildene Manor, is an historic elegant country manor, set on 14 picturesque acres amidst the rich tapestry of renowned Margaret Rivers vineyards. Nineteen recently refurbished and beautifully appointed rooms are available. Our renowned Basildene Breakfast includes a full cooked a la carte breakfast and fruit buffet, all from the Manor restaurant. Nestled in the valley you will discover our heated outdoor swimming pool and secluded sun deck (avail in summer months), tennis court & lakeside pergola. ... more   less 

Additional Information about Grand Mercure Basildene Manor

Address: 187 Wallcliffe Rd, Margaret River, Western Australia 6285, Australia
Region: Australia > Western Australia > Margaret River Region > Margaret River
Price Range: £181 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Basildene Manor 4.5*
Number of rooms: 19
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Also Known As:
Grand Mercure Basildene Manor Hotel Margaret River
Basildene Manor Margaret River
Hotel Style:
#1 Romantic Hotel in Margaret River
#1 Luxury Hotel in Margaret River
#3 Family Hotel in Margaret River
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Basildene Manor staff and other travellers.
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Questions? Get answers from Grand Mercure Basildene Manor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with westerly outlook - over the beautiful grounds.”
  • Such a special place.
 of 5 bubbles FrancesMKB, 8 Dec 2016 | Read review
“Manor room on first floor balcony”
 of 5 bubbles angelaryrie, 1 Dec 2016 | Read review
“Rooms with a view of the gardens have a balcony as well.”
 of 5 bubbles davidoH5472CZ, 4 Nov 2016 | Read review
“Internet access is very haphazard and unreliable”
 of 5 bubbles michelem450, 28 Oct 2016 | Read review
“Rooms in the new wing are spacious and very comfortable . Ask for a garden view”
 of 5 bubbles brindag2014, 28 Sep 2016 | Read review
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