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Emeraldene Inn & Eco-Lodge

Traveller (61)
360
Panoramas (15)
Room & Suite (176)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The multi-award winning Emeraldene Inn & Eco-Lodge is a peaceful and relaxing eco-resort offering modern and impeccably presented accommodations. It is located in the peaceful Pialba region of Hervey Bay, and features 14 rooms set amongst two magnificent acres of natural bushland and landscaped gardens. This family owned and operated boutique resort provides true Australian hospitality with a commitment to ensuring friendly, personalized service and reliable local advice.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Laundry Service
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Mid-range
HOTEL CLASS
303Reviews
280Photos
2Q+A
42Room tips
Traveller rating
  • 213
  • 75
  • 14
  • 1
  • 0
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Popular mentions
Only stayed one night pre a visit to Lady Elliot Island. We gathered the current owners were new and hopefully they will give the rooms a lick of paint but the new owners were very helpful and we wish them well.
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I only stayed here because it's close to the hospital. Next time I'll pay for a cab. The air con units are very old and not adequate to cool the room properly. The jug was so old the metal was burnt but to the managers credit he did replace with a new one. I don't get the "eco"
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Response from Yong W, Manager at Emeraldene Inn & Eco-Lodge
Responded 1 week ago
Hi Gary, Thanks for staying with us and leaving a review. We do feel sorry your stay had not met your expectation. I am a bit disappointed that the jug has made you feel uncomfortable. The colour on the bottom of the jug is the burn mark from boiling water. It is very common when jug was used for sometimes, but does not mean this jug is a very old one. Regardless we have since replaced a new jug for your room. The old aircon does not work as efficiently as any new system. As we are experience extreme hot weather recently, it does need longer time to cool the room down. Doors need to be closed for it to work efficiently. Sorry you didn’t get the “eco” feel of our place because of the fridge and aircon. Our “eco” tag is more to do with natural environment and wildlife and our approach to room servicing practices, which has been highly appreciated by many guests.
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Maybe the rooms need a little bit of an update. Maybe it still looks a bit like a regular motel but don’t let that put you off, this is a great place to stay. The rooms are spacious, more like a studio than a hotel room with sofa, dining area and kitchen. The room was very
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We stayed at Emeraldene Lodge as a base to visit Fraser & Lady Elliot Islands. The motel style accommodation was clean & comfortable with a nice veranda out the back. The kitchette was well appointed with tea & coffee provided. Although there is no restaurant on site, a variety
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We recently stayed in a family room overnight when passing through Hervey Bay. Our room was suitable for our needs - nothing fancy but in keeping with what we expected. It was good to have a kitchen so we could self cater. The motel is located just a short drive from the beach
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Response from Emeraldene, Owner at Emeraldene Inn & Eco-Lodge
Responded 11 Feb 2019
Hi the Mewett Family, Thanks for leaving a review - your comments are appreciated. I am extremely disappointed that your stay was not impeccable, and particularly disappointed that the service was poor. I was away over the Xmas / New Year period and had some relief managers looking after the property. We are a family business and property and we take pride in our hospitality and personalised service. I am genuinely sorry that this wasn't extended to you by our relief managers. I do hope if you are ever in the region again you give us another chance to show you what we are renowned for. We would love to have you stay with us again. Best regards, Rob (Owner)
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All photosTravellerRoom & SuitePool & Beach
Professional photo exclusively commissioned by TripAdvisorEmeraldene Inn & Eco-Lodge
The Superior Suite at the Emeraldene Inn & Eco-Lodge
Professional photo exclusively commissioned by TripAdvisorEmeraldene Inn & Eco-Lodge
The Family Apartment at the Emeraldene Inn & Eco-Lodge
Photo provided by managementEmeraldene Inn & Eco-Lodge
Superior Suite (King)
Rob lennon's artwork adorns the rooms
Each room comes complete with a handy guide to area amenities and kangeroos!
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Can we get a discounted price for staying 18 days. What is the absolute best price.
Hi Rogil. Yes we do offer a significantly discounted rate for stays of 7 nights or more. The rate would depend on room type and dates of travel. Please contact me directly and I will be able to offer you a quote (use the "email hotel" link from our TripAdvisor listing - we are not permitted to place contact details in these answers). Regards, Rob (Owner / Manager)
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Do we get a discounted price for staying 18 days
"Get a room away from the main road"
"We had three rooms and they were all good."
"Quiet Rooms,. no road noises"
"We staid in two different rooms and both were excellent"
"All surrounded by the lush greenery of an Eco-Lodge"
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PRICE RANGE
US$62 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emeraldene hotel eco
LOCATION
AustraliaQueenslandFraser CoastHervey Bay
NUMBER OF ROOMS
14
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