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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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3,812 Reviews from our TripAdvisor Community

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Showing 3,607: English reviews
Phoenix, Arizona
1 review
Reviewed 2 days ago NEW

Good day! We love this hotel and the food! We arrived late from the States from flying all night. Since we had the room already reserved, we popped in for a shower and breakfast. The customer service is great and warm felt. The food is fresh and great. We love New Zealand and we always stay here after our long... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank 55kristah
Maroochydore, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This is a very clean modern hotel. The staff are very helpful and polite Would stay again . Beautiful bed too. It was great value for money. Gave us a complimentary drink as well. Would stay there instead of Pullman Auckland. For half the price

Review collected in partnership with Accorhotels.com

Helpful?
Thank Dakoda14
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 days ago NEW via mobile

Stayed for a night right after arriving in Auckland. Was booked into a premium floor room when told one was available for upgrade. Room faces the runway so kids had a good time watching planes take off from time to time. Room was alright except for the shower area which has no door so it was very cold after shower... More 

Helpful?
Thank Anna L
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Anna, Thank you for choosing Our Place once again - I'm delighted that the view from your room was so enjoyed. I'm sorry for the delay on arrival - we now offer an online check in option which you may find useful in moving things along on your next stopover. Trust the holiday has been enjoyed! Sincerely, Jonathan... More 

Suva, Fiji
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Novotel Auckland Airport is a place that practically allows you to work, travel, have your corporate meetings and feel at home with the wonderful front office Team. Guest Services Manager Tufi Ioane-Siaopo and her Team including Varsha absolutely get's out of their way to assist you. They are accommodating and know the early or late travellers needs!

Helpful?
Thank Pramesh S
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Pramesh, Wonderful to have had you with us - I'm delighted that the service of the team was so appreciated! Until next time. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Hamilton, Waikato, New Zealand
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

The rooms are usually very good, but very disappointed with restaurant most times and this time especially disappointing. Customer service was below par, coffee forgotten twice, paper forgotten, messy tables. Compared to other Novotel hotels, this is really disappointing especially for the high prices that are usually charged for the convenience of staying at the airport.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jo C
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Jo, Thanks for returning to us - I'm sorry that the dining experience this stay (particularly) didn't hit the mart. I've shared your comments with our Restaurant Manager. If there was anything additional that you think might assist us in finding betterment going forward I'd love to hear from you - h7485-gr@accor.com. We'd love to welcome you again... More 

Blenheim, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW

I am a bit of a plane geek and for our anniversary my wife shouted me a night here. We were also attending a travel expo down-town. Our flight arrived a little early in the day so we first turned up at around 10am. We were told it was a bit too early to check in but that we could... More 

Helpful?
Thank ramyon74
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thank you for coming to see us and for sharing your experience! As a "plane geek" myself it's always wonderful to know of others that have loved Our Place for the views out over the airport environ! I'm pleased you also loved your room and the dining experience. I'm sorry for the disappointment on not feeling the sense... More 

A TripAdvisor Member
Reviewed 1 week ago NEW via mobile

We stayed here the night before an early morning flight to Sydney. The hotel is very conveniently situated both for the return of hire cars and the terminals. Everything within easy walking distance. Check in was quick and efficient, and the room quiet, light, nicely decorated and comfortable. We ate dinner in the dining room, and it was excellent. A... More 

Helpful?
Thank A TripAdvisor Member
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thank you for sharing your experience - lovely to have had you with us! We're pleased that Our Place created such a positive impression of what an airport hotel can be. We hope you'll travel back our way again! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Auckland Region, New Zealand
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

The location cannot be beat--I have used the property three times. The restaurant and bar prices seem to go up and up and the front desk doesn't acknowledge ACCOR member's "requests" on where rooms are preferred, but the staff is consistently pleasant and the rooms consistently well-prepared with amenities and cleanliness.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank michaelwR3514QJ
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Michael, Fantastic to have had you back with us and to read that you continue to enjoy our location and the friendliness of our team in their welcome. I'm really sorry to learn that your preferences have been overlooked - please feel free to email me and I'll ensure these are taken care of for your next stopover;... More 

SWITZERLAND
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago via mobile

Good hotel with great location. Just a few steps of the arrival hall to the reception. Rental cars also just a few steps away. If you just stay one night or have an early flight, a must! Very nice and modern rooms. Breakfast choices are excellent but very busy.

Helpful?
Thank Travellino
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Lovely that our convenience was so appreciated and that you enjoyed your room and our buffet offering to start the new day! Please come and see us again. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Canada
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

Clean,modern,no noise from runways.Some internal room noise.Coffee and tea in room So convenient for international flights...literally walk across the road.Excellent for early morning flights. Staff very helpful and attentive. A tad pricey but you pay for convenience here.Certainly reduced my stress about making the flight.

Helpful?
Thank Deniece C
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Deniece, We're pleased that Our Place took the stress out of your early departure, and provided the comfort and touch points so appreciated when travelling. You're welcome back anytime! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: £136 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, ACCOR, Travelocity, Priceline, Agoda, Hotels.com, HotelTravel.com and Odigeo so you can book your Novotel Auckland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport New Zealand
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Business Hotel in Mangere
#1 Family Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the runaway is a bit of a thrill!”
 of 5 bubbles prameshs, 29 Nov 2016 | Read review
“If you're looking for a room with a good runway view, then request one on a high floor but also a lower number.”
 of 5 bubbles ramyon74, 26 Nov 2016 | Read review
“Let them know when you are arriving.”
 of 5 bubbles A7669BBmariac, 18 Nov 2016 | Read review
“For a title extra you can get a runway view but very quiet room”
 of 5 bubbles tripforfun, 5 Nov 2016 | Read review
“Nice rooms overlooking the runways and see aircraft landinsb and taking off No noise in the rooms”
 of 5 bubbles Iansnell, 31 Oct 2016 | Read review
5 of 5
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