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Heartland Hotel Auckland Airport

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Traveller (122)
Room & Suite (229)
Dining (27)
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Overview
  • Excellent24%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“free shuttle”(102 reviews)
“auckland airport”(139 reviews)
“one night”(87 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,232)
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288
552
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44
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All reviewsfree shuttleauckland airportone nightnext morningcomplimentary breakfastshuttle servicean overnight stayindustrial areaspa bathgood sizecar parkingthe ground floorearly flightlate checkafter midnightwake up callchecking in
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21 - 25 of 1,157 reviews
Reviewed 16 February 2018 via mobile

Location is good very close to the airport. Has an outdoor pool and spa. I had breakfast in the restaurant the food was ok except for the hash browns tasted stale, but the eggs were delicious. Our room was very spacious we booked the family...More

Thank Jah1234
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 19 February 2018

Good morning Jah1234, Thank you for taking the time to review the Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us for the most part. We appreciate your valuable feedback and bringing to our attention the unacceptable phone mannerisms and issue...More

Reviewed 2 February 2018 via mobile

Stayed here a few times for work as hotel rates around Auckland Airport can be a bit hit and miss. Typically stay here because preferred options prices high at times due to room availability. Anyway, staff nice enough. Offer a shuttle bus to/from airport which...More

Thank GizzyBoy
Response from hhaa14, General Manager at Heartland Hotel Auckland AirportResponded 4 February 2018

Thank you for taking the time and giving feedback on your recent stay. Your comments regarding the flashing have been given to our Maintenance Manager who is addressing the problem. Thank you once again for taking the time and letting the team know. Warm regards...More

Reviewed 28 January 2018

Flight delayed by 6 hours in Fiji, so ended up with unexpected arrival at 4.00am in Auckland Airport, totally exhausted and in need of a sleep-out. After three unsuccessful attempts to get a room in the area, I ended up at the Heartland Hotel. I...More

1  Thank francois210
Response from hhaa14, other at Heartland Hotel Auckland AirportResponded 29 January 2018

Good morning Francois, Thank you for staying at Heartland Hotel Auckland Airport. It's great to hear that our night manager was very accommodating for your requirements. We are glad that you appreciated the amenities which were on offer. It's a shame you couldn't the WiFi...More

Reviewed 27 January 2018 via mobile

Nice facility 10 minute free shuttle ride from airport in industrial park and good for overnight stay. Staff were very good. Basic on site restaurant / bar helped. Price was typical of airport high tariffs. Would classify max 3.5 star based on efficient service, definitely...More

Thank Aaron M
Response from hhaa14, other at Heartland Hotel Auckland AirportResponded 29 January 2018

Good morning Aaron, Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with and the staff and airport shuttle made your stay a little more enjoyable. We appreciate your feedback, we will pass this onto our team. Thanks...More

Reviewed 23 January 2018

The Heartland Hotel is located a fair way from the airport so we were grateful for the shuttle service it offers. When you get to the arrivals hall you dial 31 on the Freephone provided then exit via door 11 next to McDonald's at the...More

2  Thank Jade-Stamford
Response from hhaa14, other at Heartland Hotel Auckland AirportResponded 24 January 2018

Good morning Jade, Thank you for taking the time to give our team valuable feedback. I'd like to take the opportunity to discuss your feedback further, please contact me directly regarding your stay on amairport@heartlandhotels.co.nz. Look forward to hearing from you. Thanks and kind regards,...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Free Internet
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Laundry Service
Banquet Room
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Conference Facilities
Things to do
Pool
Bar/Lounge
Restaurant
Details
Price range
US$111 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$111 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
Room types
Suites, Non-Smoking Rooms
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Traveller (122)
Room & Suite (229)
Dining (27)
Pool & Beach (17)
Amenities (14)
Business Centre & Event Rooms (1)
Questions & Answers
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Nawaday A
24 November 2017|
AnswerShow all 2 answers
Response from Lawrence R | Reviewed this property |
Try the Novatel airport hotel ..... we’ve stayed at both and recommend to stay there, we even found it cheaper ! If your flying it’s just across the street from the international airport and is “Quite”
0
Votes
jefe8
12 November 2017|
AnswerShow all 2 answers
Response from Kevin T | Reviewed this property |
Pretty limited but cereal, juices and some hot eggs and bacon.
0
Votes
MDD1963
5 August 2017|
AnswerShow all 5 answers
Response from hhaa14 | Property representative |
Once you have cleared customs and have your bags ready to go please use the free phone located at the ISite and dial 31 and the team will advise when the next available shuttle will be down to collect you. Our reception is... More
0
Votes
Room Tips
"maybe ask for carpark side as the other could be noisy with traffic etc"
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"Essential You Get a Room Not Backing on to the main Airport Arterial Road"
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"Helpful and friendly staff. Handy free pick up and drop off to airport."
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"Highly recommended for convenience to Auckland Airport."
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