We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Customhouse Backpackers Hostel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
Customhouse Backpackers Hostel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

28 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 25: English reviews
Start your review of Customhouse Backpackers Hostel
 Click to rate
Reviewed 1 week ago

Our room had far too many people in it and it was an absolute mess, but the hostel itself was large and had lots of good facilities. It was right on the beach and had parking. We were pretty happy considering this was just a stopover place!

 Report
Helpful?
Thank Hannah T
Barcelona, Spain
Reviewed 2 weeks ago via mobile

The common areas are spacious and nice, but the general feeling is that one is invading someone's house more than being in a hostel due to the large amount of people who are actually living and volunteering there (the place is cleaned by the workawayers). It feels quite weird... And this situation leaves no space at all in the kitchen,...

 Report
Helpful?
Thank Tetresh R
Reviewed 2 weeks ago via mobile

Wonderful owner, everything is tidy, the kitchen is a little bit small, but it's not a problem to manage this because all people are very friendly over here. Showers are okay, clean but the water pressure is kinda low, towels are provided. Fantastic tv lounge with a great and big selection of the newest movies!! Table tennis, pool and tablesoocer...

 Report
Helpful?
Thank Lena K
Nelson, New Zealand
Reviewed 23 December 2016

My partner and I stayed at Customhouse for over 4 weeks in an ensuite double room. It was a big clean room with everything we needed. Marcus and Alastair were very friendly and helpful, and helped us to buy a car. The hostel has a fully equipped kitchen, free wifi, a pool table, table tennis, table football, an xbox and...

 Report
Helpful?
Thank lk3636
Nelson, New Zealand
Reviewed 11 December 2016 via mobile

Hi in Nelson for 1 week on business Perfect very nice inside great staff Pool table super close to wharf for jumping will be back Marcus the owner was super helpful knows all about the area . And what's Good to do

 Report
Helpful?
Thank crystalstarship777
Reviewed 6 May 2016

24nzd for a 6 person dorm with a BBH membership. 500mb of wifi. You can ask for more if you run out. The owner/manager is real chill about it. Place is cleaned by WWOOFers and they try their best, but this is one of those places that no matter how hard they clean, it'll never appear to be clean. Maybe...

 Report
Helpful?
Thank HarryTheHairyHare
Sydney, Australia
Reviewed 27 March 2016

Amazing staff ( Marcus and Alaisdair) who went out of their way to help us when all other accomodation was booked out in the whole of Nelson! Thank you guys for looking after us! Had the best nights sleep ever !

 Report
Helpful?
Thank cyclists2016
London, United Kingdom
Reviewed 5 March 2016

Doesn't look like this place has been cleaned since the last reviewers stayed. Kitchen is an absolute horror and the room hadn't been hoovered for a while. The owner Marcus is however a great guy however and happy to give advice. It's about 25 mins walk from the centre of town but Marcus will pick up. A couple of great...

 Report
Helpful?
Thank SaladGarnish
Paris, France
Reviewed 14 January 2016 via mobile

Dirty kitchen and rooms but cheap for Nelson... Location not the the best too right next to industrial port. The owner didn't really care about the guests and the cleanliness.. Sad I think Our could do better!

 Report
Helpful?
Thank chamoira
Auckland, New Zealand
Reviewed 17 June 2015

Where to start. Tried to pull into car park which is full of dealer cars. One of the guys ramdon came over told us we could not park there, we had park in the guest parking. Next we went inside while he phoned the manager cause he was not there. Inside is two motorbikes. Up stairs and in the room...

 Report
Helpful?
1Thank skycafe2015

8 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (2)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Nelson hotels
3.9 mi away
Grand Mercure Nelson Monaco Apartments
1.1 mi away
Palazzo Motor Lodge
Palazzo Motor Lodge
#5 of 42 in Nelson
520 reviews
0.8 mi away
Trailways Hotel Nelson
Trailways Hotel Nelson
#7 of 42 in Nelson
438 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
No photo provided
1.2 mi away
INNBetween Lodge and Backpackers Nelson
2.2 mi away
Courtesy Court Motel
Courtesy Court Motel
#26 of 59 in Nelson
21 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to The Custom House in sunny Nelson, New Zealand. Situated along Nelson's beautiful waterfront and port. We offer budget boutique and quality backpacker accommodation. The historic Custom House building has recently been completely refurbished in a retro contemporary style with affordable rooms, great facilities and amenities. ... more   less 

Additional Information about Customhouse Backpackers Hostel

Address: 252 Haven Road, Nelson 7010, New Zealand
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Price Range: £16 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Customhouse Backpackers Hostel 3*
Number of rooms: 14
Reservation Options:
TripAdvisor is proud to partner with Agoda, HostelWorld and Priceline so you can book your Customhouse Backpackers Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Customhouse Backpackers Hostel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles dythda, 17 Nov 2013 | Read review
“Ask for a bed unstairs in the main part of the house.”
 of 5 bubbles MrCanadaianTraveler, 17 May 2012 | Read review
“Go long term... saves you money.”
 of 5 bubbles Burgerb_12, 26 Apr 2012 | Read review
3 of 3