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Macdonald Berystede Hotel & Spa

2,260 reviews
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Traveller (304)
Dining (43)
Room & Suite (43)
Overview
  • Excellent34%
  • Very good31%
  • Average21%
  • Poor9%
  • Terrible5%
Travellers talk about
“steam rooms”(39 reviews)
“ice room”(52 reviews)
“thermal suite”(49 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,260)Write a Review
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Show reviews that mention
All reviewssteam roomsice roomthermal suitelovely hoteloutdoor jacuzzihyperion restaurantevening mealrestaurant staffcooked breakfasta lovely staybirthday treatbar and restaurantfrom start to finishstayed for one nightascot racesroyal ascotsalt
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11 - 15 of 2,243 reviews
Reviewed 2 weeks ago

I was treated to afternoon tea as a birthday celebration. The service was exceptional, we were greeted with a warm welcoming smile and the staff were extremely helpful! The restaurant was suitable dressed fro the festive period and the ambiance was perfect! The food arrived...More

2  Thank tagm
Reviewed 3 weeks ago via mobile

Upon arrival we were in a queue waiting to check into our room. No problem but we ended up waiting a total of 15 minutes before we were checked in and the queue was growing. Opened the door to our room and it was disappointing....More

2  Thank NeeTee
Response from Raf G, General Manager at Macdonald Berystede Hotel & SpaResponded 2 weeks ago

Dear Nee Tee, Thank you for your review. Please accept my sincere apologies for the issues experienced on this occasion and the lack of customer care demonstrated. Be absolutely assured that I have dealt with this accordingly as this certainly does not reflect the levels...More

Reviewed 3 weeks ago via mobile

We stayed at the berystede on the 3 night Christmas package and it was absolutely wonderful.. I don't know where to start The room We stayed in a basic room on the ground floor which was probably a bit too small for us as we...More

Thank natnat348
Reviewed 3 weeks ago

Although the outside spa pool was closed every time I visited the spa due to a thermostat issue which was disappointing. My son didn’t get his stocking from Santa either which upset him. Apart from those issues the stay was enjoyable

Review collected in partnership with this hotel
Thank 890melaniej
Reviewed 3 weeks ago

I have been trying to get through to the spa since yesterday afternoon several times and no response nor call back after leaving a message and informing it was regarding today. Tried directly though reception again ring ring ring no answer then cut off! What...More

Thank Laura E
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Dry Cleaning
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$111 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$111 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (304)
Dining (43)
Room & Suite (43)
Pool & Beach (9)
Hotel & Grounds (220)
Bathroom (21)
Questions & Answers
Ask a question
Liz B
30 December 2017|
AnswerShow all 7 answers
Response from Raf G | Property representative |
Hi Tia, when you are staying with us you can fully enjoy all facilities down in the Leisure Club. I'm sorry to hear that we cannot accommodate you in the SPA but please double check when you arrive as we may have some... More
0
Votes
Mollyrose253
14 September 2017|
AnswerShow all 3 answers
Response from stuart w | Reviewed this property |
Hi I was there for a wedding so didn't have time to use the pool but other family did and yes it was included. Not sure about check in but 2pm sounds right. We had a great time there so enjoy.
0
Votes
hannahtSouthampton
19 August 2017|
AnswerShow all 9 answers
Response from kieranwhitfield2092 | Reviewed this property |
Just to let you know we went up Friday night and had breakfast Saturday with plenty of time for the 11am gate opening at ascot! 👍🏼👍🏼
1
Vote
Room Tips
"Just don't bother!"
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"Executive was nice"
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"Book a differant hotel"
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"Did not stay overnight"
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