We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewssteam roomsice roomthermal suitelovely hoteloutdoor jacuzzihyperion restaurantevening mealrestaurant staffcooked breakfasta lovely staybirthday treatbar and restaurantfrom start to finishstayed for one nightascot racesroyal ascotsalt
I was treated to afternoon tea as a birthday celebration.
The service was exceptional, we were greeted with a warm welcoming smile and the staff were extremely helpful! The restaurant was suitable dressed fro the festive period and the ambiance was perfect!
The food arrived...More
Upon arrival we were in a queue waiting to check into our room. No problem but we ended up waiting a total of 15 minutes before we were checked in and the queue was growing.
Opened the door to our room and it was disappointing....More
2 Thank NeeTee
Response from Raf G, General Manager at Macdonald Berystede Hotel & SpaResponded 2 weeks ago
Dear Nee Tee,
Thank you for your review. Please accept my sincere apologies for the issues experienced on this occasion and the lack of customer care demonstrated. Be absolutely assured that I have dealt with this accordingly as this certainly does not reflect the levels...More
We stayed at the berystede on the 3 night Christmas package and it was absolutely wonderful.. I don't know where to start
We stayed in a basic room on the ground floor which was probably a bit too small for us as we...More
Although the outside spa pool was closed every time I visited the spa due to a thermostat issue which was disappointing. My son didn’t get his stocking from Santa either which upset him. Apart from those issues the stay was enjoyable
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
I have been trying to get through to the spa since yesterday afternoon several times and no response nor call back after leaving a message and informing it was regarding today. Tried directly though reception again ring ring ring no answer then cut off! What...More
Hi Tia, when you are staying with us you can fully enjoy all facilities down in the Leisure Club. I'm sorry to hear that we cannot accommodate you in the SPA but please double check when you arrive as we may have some... More
Hi Tia, when you are staying with us you can fully enjoy all facilities down in the Leisure Club. I'm sorry to hear that we cannot accommodate you in the SPA but please double check when you arrive as we may have some cancelations.
See you soon