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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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703 Reviews from our TripAdvisor Community

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Showing 679: English reviews
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Newport, Australia
Reviewed yesterday NEW

We were welcomed by staff on our arrival with a cool fruit punch. The facilities were explained to us and also directed where to meet for "Happy Hour " drinks at sundown. Our booking had been upgraded and was very comfortable with Spa bath. The dining room staff were efficient and friendly, as were the the other staff in all...

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Thank canberra2017
Brisbane, Australia
Reviewed 3 days ago NEWvia mobile

We booked this hotel online and requested a quiet room, I also requested a quiet room when we were in email correspondence with the hotel about transport and also made a further request when we arrived as our room was not ready. However we ended up in room 206, probably one of the noisiest in the hotel. It's located next...

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1Thank Brisbane_Catlady
Sydney, Australia
Reviewed 4 days ago NEW

We arrived and the place looks amazing. It has a lovely british colonial feel to it. Check in was fast, friendly and super efficient. The staff here are very good. We were escorted to our room (King Spa room) and wow, what a disappointment. Don't get Room 302! Our room was so tired looking, the smell of bleach was so...

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1Thank TOPCAT05
Brisbane
Reviewed 6 days ago NEW

Enjoyed our night away at the reef house palm cove. Our room wasn't ready when we arrived, so we borrowed a couple of the bikes and went for a little ride around town before checking in. The heated spa was awesome. It was like a mini massage. The raspberry sorbet was an added bonus.

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Thank CJ L
Reviewed 1 week ago via mobile

We have just ended 8 nights at The Reef House and it was just perfect. Quiet, private and very relaxed. We had a small kitchenette in a studio combined with a King Spa suite. Given we are a family of three children is wasn't completely ideal (and that is not the hotels fault! We booked it knowingly!) We intend to...

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Thank OJHendo
brisbane
Reviewed 1 week ago via mobile

The Reef house is lovely, the pool, bar and common areas make for a relaxing stay. The service is second to none. Jacky at the front desk is fantastic and so helpful. The rooms are ok however the kitchenette area could do with a tidy up there are a few things that would be easy to fix and really make...

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Thank rosegallagher
Geelong, Australia
Reviewed 1 week ago

We really had the most wonderful time at the Reef House. Although the facilities were great, it was the staff who really made our stay so wonderful. Catherine was very helpful and always had a lovely smile, and Karrie was very patient with me one morning when I was having several senior moments in a row, Adrian was amazing the...

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Thank Carmielovesqld
Reviewed 1 week ago

Stayed here for few nights while on a guided tour of Australia. The grounds are beautiful and the room is spacious with a balcony including table,chairs, microwave, refrigerator and more. As you sit in the open air dining room you have a great view of the ocean (including a spectacular sunrise) and is only in competition with the delicious food....

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Thank sandralV2975YN
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear sandralV2975YN, Thank you so much for staying with us and posting such a teriffic review. We are very pleased to know you had an enjoyable stay with us. I am sure your tour was spectacular and you would have had the opportunity to Australia. We are very grateful to know you had an enjoyable stay with us. Thank you...

Peterborough, United Kingdom
Reviewed 1 week ago

Hotel really beautiful place, an oasis, bedroom superb, staff really couldn't do enough for you, loved every minutes we stayed there. Very good service, my husband as he had hurt his foot, they supplied ice and ointment and made sure he had everything to help him recoup.

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Thank celiamacdonald
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear celiamacdonald, Thank you for taking the time for post your feedback on Trip Advisor, we really appreciate the very nice review you have written and I hope your husbands foot has made a full recovery. I am very sure our team will love to hear your appreciation. All the best, Wayne Harris

Hamilton, Australia
Reviewed 1 week ago

I recently stayed at the amazing Reef House Palm Cove I wouldn't say I'm a big traveler , but I've been overseas 3 times and I love food and wine and consider myself to have eaten in a lot of restaurants This was a 5 night stay with my mum for some quality R&R time and couldn't have asked for...

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Thank Hayongray
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Hayongray, Thank you so much for deciding to stay with us at the Reef House. Your review is a delight to read and I am sure all staff members will be very pleased to know you had a great stay. We really appreciate you taking the time to share your feedback with fellow Trip Advisor readers as well. Take...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: £112 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#4 Spa Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden needs upgrading around pool area for a more cultivated appearance. (At least up to the standard of the wonderful street planting in Palm Cove)”
canberra2017, 23 Apr 2017 | Read review
“No complaints”
Carmielovesqld, 16 Apr 2017 | Read review
“Some rooms have a lovely view of the pool”
celiamacdonald, 15 Apr 2017 | Read review
“Choose a balcony room.”
marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
725SandraM, 28 Jan 2017 | Read review
5 of 5