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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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687 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef House Palm Cove - MGallery Collection
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Showing 663: English reviews
Melbourne, Australia
Reviewed 16 November 2015

Just spent a glorious week at the reef house. Didn't really want to go anywhere else. Except for walking around beautiful Palm Cove. The food is excellent and the service great. (TIP: get an Accor hotels card and you can fine dine for half price)

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Helpful?
1Thank bmsvic
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for your excellent review bmsvic and for deciding to stay at the Reef House and Spa in Palm Cove. We really appreciate you sharing your feedback on Trip Adviser. The Accor Plus loyalty card offers the benefits you have mentioned, any Accor Hotel or Resort is able to provide more details on membership benefits. Thank you again and...

Reviewed 15 November 2015 via mobile

My wife and I have a special affinity for the Reef House in Palm Cove although when we were last there 9 years ago it was branded a Sebel.The hotel has had a lick of paint, the reception has moved from its original location, yet all the elements that made it such an enjoyable place to stay are still there,...

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Helpful?
Thank Brian D
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Brian, Thanks so much for your loyalty and review Brian. I am sure the 9 years since your last visit passed very quickly.. The Reef House has many time honored traditions we dare not change, our rich history and guest experience is based on these principles. Staying at the Reef House is like going on holiday to your own...

Reviewed 14 November 2015 via mobile

My best friend and I stayed at the Reef House for a girlie weekend away. We were upgraded to a bigger room as soon as we got there and the girl Meggan who checked us in was amazing! She was so helpful, guided us around the resort and gave us tips for the area. Our room was lovely, we even...

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Helpful?
Thank Tegan B
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Hello Tegan and thanks so much for your great review. Your feedback is fantastic and Meggan is wrapped to know she was able to make you feel at home straight away. Please don't hesitate to stay with us again should you return to Palm Cove. All the best and thanks again Tegan,

Reviewed 14 November 2015 via mobile

Highly recommend! The room was excellent, the pool beautiful, the surrounds pristine and the customer service was the cream on the cake. It is such a pleasure to be treated with such warmth and professionalism. We will definitely be going back!

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Helpful?
Thank Ben C
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Ben C, Thank you for taking the time to write your Trip Adviser Review, it is great to know you loved your stay with us. It is pleasing to know you really appreciated our pools and quality of the room you stayed in. The great thing about the Reef House is that we are not a hotel or a...

Melbourne, Australia
Reviewed 14 November 2015 via mobile

We have spent four great days in this beautiful resort at Palm cove. The reef house palm cove is in a fantastic location with the most beautiful views of the beach . The resort has two pools a spa and great restaurant that overlooks the beach . A really wonderful experience the rooms were cleaned everyday and very comfortable ,...

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Helpful?
Thank joe B
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for your Trip Adviser review Joe B, you have certainly posted a number or reviews and we thank you again for sharing your thoughts about your stay with us. We are confident your review will be highly regarded by other Trip Adviser followers. All the best Joe and thanks again.

Australia
Reviewed 12 November 2015

We had a brief 3 day stay at this hotel and were a bit disappointed with the room we had, we choose not to ask to be moved as we were out most days. Room 104 incidentally is right next to both the pool and the restaurant. no privacy at all. The staff were helpful and cheerie and did everything...

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Helpful?
Thank NeilAustralia
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Neil, Thanks for writing your Trip Adviser review however I would always encourage guests to speak with us if they are not happy with their stay. As you mentioned we are helpful and cheerie, willing to do what ever it takes to ensure guests love the Reef House in anticipation of a 5 Star review. It seems on this...

Kyneton, Australia
Reviewed 11 November 2015

We stayed for five nights in early Nlovember 2015 and were totally won over by this establishment. It might appear to be a little worn around the edges, but it has ambience and old world charm together with great staff. We stayed in room 235 on the thrd floor verandah and loved it, especially sitting on our balcony in the...

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Thank Darius4522
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Darius4522, Thank you for staying with us Darius4522, it is very satisfying to know you had an enjoyable stay with us. I must admit I have not heard of the Reef House being described as a very comfortable old shoe before however the Reef House really does have the old world charm of a Colonial Style Beach House. Thank...

Melbourne, Australia
Reviewed 7 November 2015 via mobile

Recently stayed for a week with my husband and would definitely recommend this place for couples. The rooms are not modern but are very clean and a good size. The service is excellent and the staff very welcoming and helpful. We even got a free sorbet ice cream brought to us every afternoon by the pool! We are already planning...

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1Thank Bluegirl005
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for staying at the Reef House and Spa Bluegirl005 and for sharing your review with Trip Adviser. Over the past few weeks we have introduced the gift of sorbets by the pool, this little treat has been responded to very well and it compliments many of our other small touches guests experience while staying with us.

Melbourne, Australia
Reviewed 7 November 2015

I was surprised when we arrived at the Reef House hotel at how relaxed, and luxurious it felt. It is a very open, and tropical feeling hotel. The check in at the hotel was smooth, and quick with refreshments and cold towels provided. We were upgraded to a larger room nearby the pool which was really great. The room itself...

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1Thank spazwok
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Spazwok, Thank you for staying at the Reef House and Spa and for posting your Trip Adviser Review. We are really pleased to know you enjoyed your time with us. Our Restaurant is a very popular venue for wedding celebrations and we communicate with our guests at every opportunity, I am sorry to know we could not reach you...

Brisbane, Australia
Reviewed 4 November 2015

We stayed here in September for a week and it was such an amazing find. The restaurant looks right onto the beach, which is incredibly relaxing when eating breakfast and dinner.. We literally did not have to leave the Reef House, its small enough that you can relax quietly and you can eat every meal in the restaurant. We loved...

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Helpful?
Thank Ashleigh M
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Ashleigh M, Our Reef House Team would like to so thank you for staying with us and for sharing such amazing feedback on Trip Adviser. Your have truly been able to summaries so many of our outstanding individual differences from other places to stay in Palm Cove. Thank you again Ashleigh M, we really appreciate your review.

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: £116 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#5 Spa Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a balcony room.”
 of 5 bubbles marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
5 of 5