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Grand Mercure Rockford Esplanade Palm Cove

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Grand Mercure Rockford Esplanade Palm Cove
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285 Reviews from our TripAdvisor Community

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Showing 271: English reviews
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Reviewed 2 days ago NEW

Booked a couple of nights here last minute and spent a lazy weekend with my wife post a conference at Port Douglas. Staff were great! Allowed us to check in early, upgraded the room and even let us check out late !!. Spent a lot of time by the pool which was a refreshing temp compared to the heat &...

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Helpful?
Thank Andrew F
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there Andrew, Thank you so much for your wonderful feedback. It is so nice when guests can enjoy the facilities and service we offer and make the most of our little piece of paradise. We look forward to welcoming you back here in the near future.

Townsville, Australia
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ronaldpC6152YP
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Sydney, Australia
Reviewed 3 weeks ago

The location of the hotel is perfect being across the street from the beach and directly behind the main strip of restaurants and shops. Our studio apartment was clean and well presented with all the cooking equipment we needed provided and the staff were very friendly and more than happy to help with any issues we had. The pool is...

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Helpful?
Thank Kim_Lauder
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your feedback Kim, it’s always so nice to hear positive comments about our location, staff, service level and value. Not surprising to hear your comments about the pool and a nice way to describe it as “a class of its own”. I might use this reference in our advertising next time! We get so many positive comments about...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

This hotel was ok but our big mistake was - balcony and room overlooking the Pool and it was so noisy !! Next time I shall enquire guest as to get a quiet room. Room was good clean and modern. Reception helpful. Location at Eastern end of Esplanade ok too.

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Helpful?
Thank Jay B
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your feedback regarding your recent stay. It is disappointing to hear you did not like your balcony overlooking the pool. 99% of our requests are to guarantee a pool view - so your comment is rather unusual. We only have a handful of apartments that don't overlook the tropical pool so next time I encourage you to...

Melbourne, Australia
Reviewed 8 January 2017

Review collected in partnership with Accorhotels.com
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Thank davideZ8601IA
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Reviewed 2 January 2017 via mobile

We stayed at Grand Mecure Rockford which is same complex as drift apartments. Specifically apartment 2107 was perfect. Originally I was worried as the reviews for other apartments were not great (individually owned). This apartment was not run down, it has been renovated and everything is brand new and clean and fresh. The front bedroom with queen bed has blackout...

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Helpful?
1Thank Ladyhump01
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities we (and Palm Cove) offer. We certainly believe we have the best location in Palm Cove with the restaurants, cafes and bottle shop close by (but...

Sydney, Australia
Reviewed 24 December 2016 via mobile

Book a room at Grand Mercure Rockford Esplanade. Only two hours into our stay and what should've been a great experience for my family visiting from Europe is already ruined. We knew that the reception was going to be unmanned when we arrive as they walk out by 4pm. So we got our room keys from the safe as instructed...

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Helpful?
1Thank Romulus5
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your feedback from your recent holiday here at Palm Cove. I am sorry the check-in process was on Christmas Eve after staff had closed the front desk. Whilst the late arrival process of guests arriving and having to ring our night service is not ideal, it does work in the majority of cases. We apologise for the...

mumbai
Reviewed 25 November 2016 via mobile

Nice hotel with a big garden and good swimming pool over all small city only the Great Barrier Reef and a casino sums up the city can visit for 1-2 nights maximum room not to great but ok for the price

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2Thank shakungifts
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to provide feedback. However, I rather feel you may be confusing us with another hotel you have stayed in at Cairns city. Grand Mercure Rockford Esplanade is a 20 minute drive from the city to Palm Cove on the Northern Beaches. No casino, no bats! Our key attractions here are the palm fringed beaches,...

Melbourne, Australia
Reviewed 6 November 2016 via mobile

We flew up from Melbourne for a short visit and stayed in a top floor studio apartment. The room was spotless and our balcony had great views of the beautiful rainforest garden & pool. The management team were very helpful and gave us a wealth of information about local restaurants and the surrounding area. The resort is located beach house...

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Helpful?
1Thank Melisa D
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Melisa, thank you so much for taking the time to share your feedback from your recent stay with us at the Grand Mercure Rockford Esplanade Palm Cove. It sounds like we ticked all the right boxes for you!! Great stuff. Again, thanks and we'll look forward to welcoming you back here in the near future (hopefully next time for a...

Saffron Walden, United Kingdom
Reviewed 2 November 2016

Pros: All-suite beachfront property. Unit sizes are large for a Mercure. Location is unbeatable. Each apartment has a designated car park space. Free form pool amid lush greenery is a true feature of the resort. We were upgraded to a Loft Apartment, which was stunning and spacious. Special mention to Geoff at reception. Knowledgeable - both on local attractions and...

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Helpful?
Thank Kevin L
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Kevin L for such a comprehensive review of our resort. We are very grateful you have acknowledged our key attributes: unbeatable location, lush tropical pool and knowledgeable staff. We are lucky to have Geof with us as he is an Accor man through and through. With reference to your Cons: we were not aware of your LeClub Classic...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: £77 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Grand Mercure Rockford Esplanade Palm Cove reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 Top resorts Hotel in Palm Cove
#10 On the Beach Hotel in Palm Cove
#12 Luxury Hotel in Palm Cove
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Questions & Answers

Questions? Get answers from Grand Mercure Rockford Esplanade Palm Cove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 3 is quiet with great views of the beautiful pool”
 of 5 bubbles Kim_Lauder, 29 Jan 2017 | Read review
“Ocean front room if you can get one.”
 of 5 bubbles O1838RLkevinl, 2 Nov 2016 | Read review
“A few of the rooms are ocean front (ours was). This makes them really special. Loved watching the sun come up every morning.”
 of 5 bubbles BUBBLES00, 5 Sep 2016 | Read review
“views over the pool the best but a bit of an echo sound 3rd floor, mostly from the toads at night”
 of 5 bubbles leannequin, 1 Sep 2016 | Read review
“We enjoyed the rooms facing the pool. Like the higher floor but all good.”
 of 5 bubbles rpknight, 17 Jul 2016 | Read review
5 of 5