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The Empire Hotel

123 reviews
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Traveller (49)
Room & Suite (15)
Dining (5)
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Overview
  • Excellent16%
  • Very good37%
  • Average26%
  • Poor13%
  • Terrible8%
Travellers talk about
“dining room”(11 reviews)
“bottle shop”(3 reviews)
Free Parking
Non-Smoking Rooms
Restaurant
Bar/Lounge
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)Write a Review
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21 - 25 of 117 reviews
Reviewed 2 March 2017 via mobile

The Empire Hotel is well worth a visit to see its wonderful Federation architecture, including magnificent carved Blackwood staircase. Food, service and pricing is reasonable. As we visited at the same time as 70 (unannounced) and Queenstown has few alternatives, bookings are a great idea.

Thank Bruce W
Response from Zac S, Public Relations Manager at The Empire HotelResponded 9 May 2017

Hi Bruce W! Thanks for taking the time to leave a review! We're glad to hear that you enjoyed your visit with us! Hopefully see you again in the future. Cheers

Reviewed 24 February 2017

Really Old pub from the exterior and appears a little dodgy. Though it was a pleasant surprise. The pub has rooms with a ensuite and shared bathroom rooms. Stayed in Room 2 which was an ensuite queen room. The bathroom was brand new. Great water...More

Thank DDSWM
Response from Zac S, Front Office Manager at The Empire HotelResponded 26 February 2017

Hi DDSWM Thank you for taking the time to leave us such lovely feedback. We appreciate you taking the time to leave us a review. We are glad you enjoyed your stay and do hope to see you again sometime soon :) Safe travels!

Reviewed 20 February 2017

The outside looks crummy - but when you enter the hotel, you are faced with a lovely wooden staircase, old pictures and memorabilia. We enjoyed a pub meal there with some good friends. It was very busy, but the staff did OK. It's a country...More

Thank annme
Response from Zac S, Front Office Manager at The Empire HotelResponded 26 February 2017

Hi Annme, Thanks for taking the time to leave us a review :) We are glad to hear you enjoyed your visit. We have been much busier than anticipated for this time of year so we are doing our best! Thanks again and I do...More

Reviewed 18 February 2017

I booked 1 night at the Empire Hotel via Wotif, but unfortunately due to ill health I had to cancel. Even though I did this 11 days prior to the date of the reservation I lost the total amount for the booking, which had to...More

Thank MavGav2015
Response from Zac S, Front Office Manager at The Empire HotelResponded 27 February 2017

Hi MavGav, I've had a look into the situation surrounding your booking, unfortunately WOTIF is under the Expedia umbrella, and it does clearly state no refunds on the single rooms. As stated in our original emails in trying to organise another time for you to...More

Reviewed 16 February 2017

We were looking forward to staying at this establishment. Greatly disappointed in the room, meals and staff. We cut short our stay by a day and this was not too soon. The hotel has so much potential but in its current state it is very...More

Thank Fiona C
Response from Zac S, Public Relations Manager at The Empire HotelResponded 26 February 2017

Hi Fiona, I am very sorry to hear you were very disappointed in your stay at The Empire. I do hope that informed at the time that one of our team members did something to rectify your visit. We normally have great reviews on our...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$58 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$58 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (49)
Room & Suite (15)
Dining (5)
Questions & Answers
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HennyK56
23 October 2016|
AnswerShow all 2 answers
Response from John H | Reviewed this property |
You may be out of luck with the connecting rooms. Best to check with the hotel directly
0
Votes
Room Tips
"Didn't see a lift so the staircase may be a problem for people with mobility issues"
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"Ask for room that's not above the kitchen exhaust fan."
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"The rooms overlooking the railway caught the afternoon sun and were lovely and warm that night."
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"Rooms on town side really noisy. Try and book room with ensuite."
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