The Pemberton Hotel
70-78 Brockman St, Pemberton, Western Australia 6260 Australia
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About
#15 of 41 hotels in Pemberton
Location
Cleanliness
Service
Value
The Pemberton Hotel is an Australian Character Country Hotel with 30 modern motel units and restaurant attached. Local building timbers Jarrah and Karri in combination with rammed earth construction have been used extensively throughout as an extension of the local environment giving the units their uniquely South West atmosphere. The hospitality on offer is a reflection of our unique surrounds - easy access to natural forests, an abundance of fresh produce and comfortable spaces to relax within. The Pemberton Hotel is an icon of our South West corner and we invite you to ‘drink in its atmosphere’.
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Property amenities
Free parking
Parking
Bar / lounge
Coffee shop
Restaurant
Kids' meals
Non-smoking hotel
Express check-in / check-out
Special diet menus
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Room features
Air conditioning
Housekeeping
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Languages Spoken
English
Location
63Somewhat walkable
Grade: 63 out of 100
10Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
70-78 Brockman St, Pemberton, Western Australia 6260 Australia
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Car HireSee all Pemberton car hire
358Reviews2Q+A59Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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My husband enjoyed his simple soup. My nachos were almost inedible. The chips were drowned in a ‘salsa’ that tasted like watery tomato paste with a can of beans added. My son also said his burger was very average.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 30 Sept 2023
Thank you for sharing your opinion and we apologise for failing to meet your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a meal at the hotel, kitchen had run out of mash so loaded up our plates with chips ( and also onion rings for hubby! ) instead of telling us ( would have gone elsewhere)I realise costs are high but their prices (don't mind if it's eatable) were ridiculous! Lamb chops were so tough. Won't be staying or eating there again!
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 28 Sept 2023
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to come up with a solution to resolve this promptly and accurately.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
International bar staff were excellent and the beer was good. Unfortunately that is the end of the positives. Food was the worst meal out we’ve had for years. Lamb cutlets raw, unrendered and disgusting, no chainsaw available to cut. Barramundi was tasteless, unseasoned, watery fish plonked on a handful of cold chips. Pity Pemberton doesn’t have a McDonalds as it would be considered fine dining compared to this. Hopefully it was just a bad night they were having.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Go for a drink, don’t order food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 28 Sept 2023
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to come up with a solution to resolve this promptly and accurately.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for dinner as only place doing food. Hard to mess up pub food but they did it. Nachos with a horrible sickly sweet sauce virtually inedible, 2 soggy tasteless burgers + cold chips .add on 2 pints and we hit $90 for pretty nasty evening. Topped off by a horrible live “musician “ with intrusively loud amplified guitar made for an below ordinary dinner. Beer was fine and didn’t use accomodation
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Try and avoid food on a busy night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 28 Sept 2023
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to come up with a solution to resolve this promptly and accurately.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is vintage 70s but not in a good way. Orange and brown dominate and while the king size bed was wonderfully comfortable, the bathroom fan and the aircon were loud! No answer to call for management at 10.30pm, when a raging raving guest in nearby room was verbally abusing his partner. Was told next day “new phones playing up”. Did not result in pleasant or safe-feeling stay. Breakfast tedious; did not eat dinner there. Thinnest toilet paper ever! Will not recommend.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Research other places to stay eg Jaspers.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 12 Sept 2023
Hello Janine, we will most definitely be looking into the missed management call at 1030pm, we can only apologise for that circumstance and look into the circumstances to ensure there is no repeat of that happening. We are sorry t9 hear you did not enjoy your stay with us but under the circumstances we are not surprised, safe travels Janine we will be looking into this review to see what needs to be done.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel room. Massively overpriced restaurant offering sub-standard fare. $49.00 for a poorly prepared lump of meat, hastily cooked accompanied by under-cooked chips. Pepper sauce successfully masked the presentation. Nothing else on the plate. Ghastly!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 12 Sept 2023
Dear arrivedepartrepeat, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location and the room was very good value. It is like a classic country hotel. You do have stairs so this might be an issue. Room area good size. I stayed in the spa suite so that was very nice. Food was also nice at the restaurant but some other options around the area, quite hotel which was great too
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 12 Sept 2023
Dear 76lyns, thank you for your review and for enjoying your stay with us here in Pemberton. Seasoned travellers are our best source for improvement and while we have been so busy we appreciate hearing our service is still spot on, I will pass on your compliments to our busy staff, they’ll be so pleased and relieved to hear that their efforts have been appreciated. We were all delighted that your stay was a comfortable and pleasant experience and we hope you return again one day, in the mean time, stay well, happy and safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed a delicious meal, lamb roast of the day and Moroccan lamb cutlets washed down with perfectly chilled cider and stout. Very attentive and friendly staff members who all went that extra step to ensure we had an enjoyable evening. Highly recommended. We will certainly be telling everyone that this is a place to enjoy the good things in life - good food, good company and a cold drink.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Come early. This place fills up quickly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 10 Jun 2023
Hi Alan, thank you for your wonderful review, it’s very appreciated - actually you made our day! We all love to hear when we get it right and it’s great to hear you gave our daily specials a try. Thank you again Alan, we can’t wait to see you again one day soon and we look forward to looking after the friends you send our way, safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a couple of nights very clean, shower is nice & hot! Great bed, room had a little balcony, was nice & quiet considering its apart of the pub. Had dinner downstairs food was good & staff great.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 10 Jun 2023
Hi Muffinjoy, thank you for the review, we’re so glad you enjoyed your stay with us and we look forward to seeing yiu agin one day soon, safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great value for money. Clean and warm. Comfortable bed. Spacious unit. Hot shower. Friendly staff. Thanks for the toothbrush! Perfect overnighter during a long journey. Close to beautiful National Parks
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Leanne Mazzarolo, Marketing at The Pemberton Hotel
Responded 16 May 2023
Hi 948kathryna, thanks for staying with us and enjoying all that is on offer, we are so glad you enjoyed the stay and we hope you come back again one day soon, safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$99 - US$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western pemberton, pemberton best western
FORMERLY KNOWN AS
BEST WESTERN Pemberton Hotel
LOCATION
AustraliaWestern AustraliaPemberton
NUMBER OF ROOMS
30
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Frequently Asked Questions about The Pemberton Hotel
Which popular attractions are close to The Pemberton Hotel?
Nearby attractions include Big Brook Dam (0.3 miles), Pemberton Visitor Centre (0.4 miles), and Pemberton Fine Woodcraft Gallery (0.5 miles).
What are some of the property amenities at The Pemberton Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at The Pemberton Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pemberton Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to The Pemberton Hotel?
Conveniently located restaurants include Treehouse Tapas and Wine Bar, Wild at Heart, and The Crossings Bakery.
Is The Pemberton Hotel located near the city centre?
Yes, it is 0.09 miles away from the centre of Pemberton.
Is The Pemberton Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.