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About
#23 of 54 in Lech
Location
Cleanliness
Service
Value
The Burg Hotel in Oberlech - the place of longing to let go Nestled within the breath-taking backdrop of the Austrian Alps, Lech am Arlberg is a real paradise for sports enthusiasts and offers much more than just skiing and walking. The food in BURG restaurants in Arlberg is healthy and in high quality by using selected fresh products. The Lechtaler Stube is awareded with 3 toques Gault&Millau (15 of 20 points) and 94 points from Falstaff restaurant guide. At the Burg restaurant our guests are pampered daily with 5 to 6 course meals. The well-arranged wine cellar offers over 1,200 varieties and great wines from all the wine-growing regions worldwide. Treat yourself with a relaxing SPA break after a hike in summer or a day on the slopes in your winter holidays at our BURG OASIS. Here you can spend your SPA days in an oasis for the senses, in which our professional beauty and wellness team will pamper you head to toe. NEW: open continuously from 24 June 2022 until the end of April 2023!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycles available
Game room
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Indoor pool
Heated pool
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Golf course
Hiking
Ski rentals
Skiing
Walking tours
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Solarium
Steam room
Ski In / Ski Out
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Bathrobes
Additional bathroom
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Telephone
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mountain View
Languages Spoken
English, German
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
43Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
Oberlech 266 6764 Lech Am Arlberg, Lech 6764 Austria
Name/address in local language
Getting there
Car HireSee all Lech car hire
231Reviews0Q+A15Room tips
Reviews
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We spent a week at the Burg Hotel in early March 2022. Staff was very friendly and helpful and the food was everything we had hoped for. A large breakfast buffet in the morning offered everything from healthy juices to homemade Granola. You get a delicious 5 course menu every night, which come as quickly or slowly as we wanted it. And if we just wanted a Wiener Schnitzel or a Spagetti Bolognese instead, we could change it without any issues or extra cost. The best of course is spending the afternoons on the sun terrace. The SPA was recently designed and offered lots of different choices. We’ll definitely come back.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Make sure to reserve one night at the Schenk with Helga.
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Helpful
Family hotel with everything you can dream of. Lovely spa, great food, great service, the list is long. The location in Oberlech is definately the best in the whole of Lech. Ski in ski out makes skiing with kids easy.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear Ango, We admit – the part about the "best hotel in the alps" left us speechless. After having caught up with ourselves, there's not much more to do than to thank you from the bottom of our hearts und promise: we won't let up and continue to try living up to your expectations. Kind regards, The Lucian Family & Team
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Overall a good traditional hotel with friendly staff especially our waiter and ski instructor Josef who was excellent. Dinner food is ok not excellent, great salad bar and excellent bfast. Great ski rental guys - super nice and exceptional location - you ski directly as you exit. Real ski in ski out. Rooms are nice and clean, nothing special (especially for their price). Spa is really great! But insist on being in the main hotel. I was misled by reservations to book a family room in one of their connected chalet’s that are in a separate building. Was told its really part of the hotel. Although I insisted on whether its truly part of the hotel they fully reassured me that it was. This was a very unpleasant experience! You have to walk every time you want to reach the room through a very unpleasant cold underground tunnel which is really designed for supplies. Smells bad, you have speeding electric carts serving all the hotels in that area which were a hazard to my kids and pass through service areas like laundry. Truly unacceptable for any decent hotel. Effectively you can’t visit the spa in your robe which rendered it useless to me (and its pretty central to a great skiing break). They had a tiny spa room in the chalet that I never used. The only response I got from the owners upon complaining was a cold sorry - nothing at all to make it up to me. Overall having seen the other hotels nearby Burg Vital is much nicer.…
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Date of stay: March 2020Trip type: Travelled
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear marcovI5984XI, Thank you for taking the time to give us such a detailed (and in that sense very helpful) feedback. We're glad you enjoyed the level of personal service, in which we take pride, as well as being grateful for your description of the parts of your stay that show room for improvement. All in all, that helps us avert future shortcomings. That said – we will try to keep on improving and hope to welcome you again at the BURG. In one respect, however, allow us to contradict you: whenever we apologize, we really mean it. Sorry, if you gained any other impression. Kind regards, The Lucian Family & Team
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Enjoyed a delicious lunch in the Burg Hotel restaurant - weather was mixed so we had a table inside at the back in a pavilion area. The service exceeded expectations thanks to our waiter Christophe. We were assisted to choose a sublime Gruner Veltliner wine which was a delight. The menu was excellent, a particular highlight were the Medaillons of Venison. Equally the Kaiserschmarrn dessert was top notch. Highly recommended!
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Date of stay: March 2020Trip type: Travelled
1 Helpful vote
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear CotswoldVisitor1234, Have you come across the old Austrian saying "Eat your plate clean, and tomorrows weather will be fine"? Since you obviously enjoyed the meal, the weather wasn't your fault. Sorry nevertheless, but thanks a lot for your kind feedback. We'll pass it on to Christophe, keep practicing the Kaiserschmarrn and hope to welcome you again at the BURG. Kind regards, The Lucian Family & Team
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For Hotel guests the relationship with the staff is one of the most important pluses. Hermann, Claudia and Helga are long serving and amazing in therestaurant. Ollie and Stefan likewise at the bars which are an important apres ski destination. At Reception Martina runs a tight ship and the attentiveness to client requests is exemplary. Not to be forgotten at Ski Rental the Walch brothers Simon and Philip. The a la carte menu, has some unmissable classics such as the schnietzel, the consomme, the steak tartare, and the kaiserschmarren. The Wine List is extensive and with some "steals" for those that know how to shop. Helga creates a great fondue atmosphere at the Stubbe. Well done to the Lucian family for running a great hotel and for consistently investing in it.
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Date of stay: February 2020
Value
Rooms
Service
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear Relax47258165585, To start with: we're glad you didn't check in under this nickname, it seems to be slightly complicated to memorize. Joke aside, your feedback has made a lot of people very happy (thanks for naming them, it makes it even more worthwhile for the team if they see that their endeavors are fruitful). So we'll pass your feedback on if that's ok and hope to see you again ash the BURG Kind regards, The Lucian Family & Team
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A family tradition has come to an end. Every year we come to ST Anton to ski with family and friends and as part of this ritual we go to Lech and have lunch at the Burg. Yesterday we received the worst service at the Burg to face arrogant and uncaring staff who left us waiting to place an order saying that as we were on holiday we should be ok with the wait. The family sitting next to us were left to wait over an hour. We decided to complain and the owner came out to argue the fact that an hour wasn’t a lot to wait. He was arrogant an uncaring, which explained the attitude of his staff. Needless to say we would never come here again and strongly advise anyone contemplating a visit to save their money and avoid the Burg!
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Date of stay: February 2020Trip type: Travelled
1 Helpful vote
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear Maria M, Allow us to extend our sincere apologies for the situation we have put you through. As we've stated somewhere else (as we assume, concerning the same occurrences), losing a regular customer always hurts. Moreover, losing a customer via such a heated up feedback hurts even more. So, if there is anything we can do to make up for it – please let us know. That said, we take your critique serious and we will discuss it with our team. If you wish to be informed as to the outcome: please feel free to send us an email, we'll get back to you ASAP. Kind Regards from the Arlberg The Lucian Family & Team
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We have been going for lunch to the Burg Hotel for years during our family ski holiday in Austria. This time we had lunch with our group and when we asked management why service was so slow and unresponsive the owner of the business put more fuel on the fire by dismissing our comments and simply walking away without solving the issue. We were sitting next to another group of skiers (guests of the hotel at circa Euro 1200 per day!!) who had made the same observations to the owner and got the same cold shoulder treatment from a person who appears to be suffering from an acute condition of complete absence of empathy and lack of ability to connect constructively with people, a real problem when running a service establishment charging outrageous prices. Nobody should go here until a change of management - these people are singularly incapable of running a hotel/restaurant!! …
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear bobnoye, This is definitely the most devastating feedback we can remember. So, as your hosts, there's not much more we can do than to sincerely apologize. Certain things shouldn't be happening, but obviously, they did. Even on days, where everything that can go wrong decides to go wrong – as on the day in question – there can be no excuses for making you feel that way. If you would be kind enough to mail us a phone number under which we can contact you, Mr. Lucian would like express his regret personally. Because what you seem to have experienced in no way reflects how we view our job. We hope you can accept our apologies, The Lucian Family & Team
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The service in the Burg hotel restaurant was appalling. We were treated to condescending and rude comments from the waiter and the owner alike and after waiting for over an hour just to make our order we decided to leave. The table next to ours did not receive their food for an hour and a half despite repeated inquiries. Instead of an apology or an explanation we were given old bread and basically told to f off. We will never be coming here again and strongly advise any other visitors to Lech to avoid this restaurant if they are looking for decent service to accompany exorbitant prices.
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Date of stay: February 2020Trip type: Travelled
Helpful
Response from Gerhard Lucian, Geschäftsführer at Burg Hotel
Responded 9 Nov 2020
Dear Isabellanoyen, Since we already had the chance to answer via your Post in Facebook, we'd like to keep it short here: We are very sorry that your visit didn't meet your expectations and regret you didn't feel welcome. That said, allow us to discuss your feedback internally. If you wish to be informed of the outcome, please send us an email, so we can get back to you ASAP. In the meantime: please accept our sincere apologies, The Lucian Family & Team
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The 4*superior hotel is located in the auto-free "village" of Oberlech that sits above Lech, reachable by gondola in the winter months, and sits right on the ski slopes. Making it the perfect location for skiing, ski school and some fun sleigh time. The picturesque villages of the Arlberg region are charming and set beautifully against the Austrian Alps backdrop. To reach Lech, we flew to Zurich airports and the hotel arranged a pick up service to drive us. It takes just under two hours drive to get to Lech from Zurich. WHY WE LIKE IT AND KEEP COMING BACK... LOCATION The region offers all levels of skiing from beginner to advanced skiing to plenty of off-piste skiing. The Ski School and Children Snow Park is less then 5 minutes walk. Ski lifts up to the pistes are just in front of the hotel. Lech and Oberlech offer many option for aprés-ski fun. Numerous bars and restaurants offering both indoor and outdoor seating with entertainment and music playing. Also many terraces and sundecks to enjoy the weather. Shopping available in Lech, from designer clothes, jewelry, ski equipment, to supermarkets for food, snacks, and souvenirs. Ski and snowboarding equipment rental available within the hotel, with a friendly and professional staff. THE HOTEL The Burg hotel offers many different room categories. Always in warm neutral tones and wooden furniture to create a cosy Alpine atmosphere. I find the room / apartment style to be quite spacious. The bathroom are large and well appointed with bathrobe for the whole family and slippers. The hotel is well know for it's wonderful gourmet cuisine. The main restaurant propose a gastronomic experience every nights (with the half board package) and a great breakfast buffet with eggs made to order and served at the table to get you ready for the day. You must try Helga's quaint, authentic Stube for fondue. Also on the not to be missed list is the beef tatar, the best I ever had! The service and friendly staff is excellent (except a few issues this year) we have always been very pleased with our experience at Burg Hotel. The wellness area is very pleasant for the whole family. It has many facilities including a swimming pool, baby pool with slide, jacuzzi, sauna, massage, fitness room and yoga classes. We enjoyed some pool time after skiing, and took some relaxing time in the jacuzzi and the sauna. Perfect way to end a day of skiing. The spacious and inviting lounge with its cosy sitting, fire place, wooden bar and putting green is a charming space to have an evening drink, play cards, enjoy the relaxing atmosphere… THE KIDS STUFF The hotel is very child friendly and offer many convenient services to accommodate parents. Just steps away from the ski school (from about 3 years of age) and kindergarden facilities of Lech. There is a small kids club to entertain the little ones, also available is a playroom with table tennis, foosball and games. The hotel offers a very good kids menu and can accommodate to special request. High chairs, baby monitors, baby cots, linen and bathrobe for the young guests is provided Baby push sleigh available for walking around the little ones. Don't miss going down to Lech with a sleigh… kids and adults had a great time taking the toboggan run from Oberlech down to Lech. Great fun!…
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Date of stay: March 2019
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Familie-Lucian, Inhaber at Burg Hotel
Responded 18 Feb 2020
Dear DubaiOurSandbox, First of all – allow us to congratulate you for your Nickname – it put a smile on our faces. That said, we are quite overwhelmed by your feedback, as it shows us that our intense efforts to make our guests feel at home have turned out to be successful. We hope to welcome you again at the BURG and until then – enjoy the sandbox! Kind regards from the Arlberg, The Lucian Family & Team
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Great location on the slopes, peaceful at night, wonderful staff, helpful and friendly. There is a variety of restaurants all with food. Great wine cellar, good for an interesting tour and tasting. Helpful and knowledgable ski hire shop on site.
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Date of stay: January 2020
Location
Service
Sleep Quality
Helpful
Response from Familie-Lucian, Inhaber at Burg Hotel
Responded 27 Jan 2020
Dear Adrian, Thanks for your kind feedback – it definitely looks as though you might have enjoyed your stay at the BURG. That said, we hope to welcome you again as our guest, we’ll keep the kitchen warm, the cellar well stacked and your skies ready. Best regards from Lech The Lucian Family + Team
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PRICE RANGE
US$275 - US$311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
burg hotel lech
LOCATION
AustriaAustrian AlpsVorarlbergLech
NUMBER OF ROOMS
69
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Claim Your Listing Frequently Asked Questions about Burg Hotel
Which popular attractions are close to Burg Hotel?
Nearby attractions include Ski Arlberg (0.4 miles), Lech-Oberlech Tobbagon Run (0.06 miles), and Tannberger Hof Aprés Ski (0.6 miles).
What are some of the property amenities at Burg Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Burg Hotel?
Top room amenities include a minibar, a flat screen TV, and an additional bathroom.
What food & drink options are available at Burg Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Burg Hotel?
Conveniently located restaurants include Schneggarei, Rud-Alpe Gastronomie, and Hus Nr. 8.
Are there opportunities to exercise at Burg Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Burg Hotel have an airport shuttle?
Yes, Burg Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Burg Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Lech.
Are any cleaning services offered at Burg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Burg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Burg Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.