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Mercure Hotel Frankfurt Eschborn Helfmann-Park

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Mercure Hotel Frankfurt Eschborn Helfmann-Park
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123 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Mauritius
Reviewed 6 January 2016

Stayed 3 days at the Mercure Hotel as part of a training in Frankfurt. Hotel with good facility. Good breakfast. Room with good facility. However, location of the hotel is quite isolated with very limited facilities around. Taxi is readily available at the hotel for travel around the city.

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Thank brinsley_gungadoo
Reviewed 12 October 2015 via mobile

Setting: Right in the industrial park. Parking underground and you need to pay for it. 17 EUR extra for breakfast. Expensive in my eyes. Reception is nice and functional with light. For breakfast I would recommend the coffee shop t the next door. rooms: Small and functional. Nice is different. Clean.

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Helpful?
Thank Fernando B
Henrik W, General Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park, responded to this review

Dear Fernando, we very much appreciate that you have taken the time to give us a feedback regarding your stay. I regret very much that you were not completely satisfied with your stay in our house. I regret very much that you were not completely satisfied with your stay in our house. Please be assured that we have made the...

Bovey Tracey, United Kingdom
Reviewed 21 September 2015

We were expecting to stay in the city but there was a problem with our booking at the Ibis hotel, so they upgraded us here instead. This hotel is out of town and needs a short walk of 0.5km to the train station. (On week days a free bus shuttle service is available every 15mins). The hotel was clean, comfortable...

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Thank ChristinaBirtles
An Accor traveller
Neutraubling, Germany
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 August 2015

Review collected in partnership with Accorhotels.com
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Thank An Accor traveller
Hamburg, Germany
Reviewed 13 August 2015

This is a typical business hotel. Rooms are small but clean. Bathroom small but very clean and functional. Breakfast good, large variety at the buffet including a lot of fruits and healthy items. Staff friendly and professional.

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Thank KickyM
Saffron Walden, United Kingdom
Reviewed 18 June 2015 via mobile

Just stayed for a week on business. Lots of positives including good location, clean rooms, modern, nicely decorated and some super helpful staff. Service is probably the main issue here. No towels one day, no Laundry bag another. Confusion over whether they offered room service that day nor not (a Monday)... They didn't. On several occasions at breakfast the buffet...

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Thank twinklation1980
Osaka Prefecture, Japan
Reviewed 3 June 2015

A standard German chain hotel quite old and nothing specials. The location is also boring. I recommend only for business near here. The room is clean. I talked with only three young staffs but they were friendly. It's quite far from S-Bahn station but possible to work to there (about 10-15min.).

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Thank Travel300days
Los Angeles, California
Reviewed 17 May 2015

We booked this hotel with Priceline for two person/twin beds. Upon arrival, the front desk boy who barely spoken any English could not find our reservation information at first. Then owner attempt to charge us more since only one person was booked on hotel computer system. Until we shown him the print out from Priceline confirmation he finally gave us...

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Thank kenneth129
Northampton, United Kingdom
Reviewed 25 April 2015 via mobile

Stayed here for three nights this week on business. Had checked in online so expected to be given my key and away. But no, 1 reception girl was busy with a couple and 1 guy was on the phone. He finished the call, came towards me, the phone rang again and he just had to answer that first. So I...

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Thank L16gsy
Reviewed 30 March 2015

stayed 2 nights to visit friends in Frankfurt. Friendly reception, very efficient and professional, room good , good Wifi, only lacks an in-room safe, very convenient free shuttle to train station 5 min from hotel and fast access to downtown Frankfurt. Thanks a lot, we we enjoyed the short stay

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Thank multiflyer
Sarah B, Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park, responded to this review

Thank you very much for your stay and for your comment. We are very pleased that you were satisfied with the location and with the services provided. Your comment is very important for us and will contribute to enhance our service in the future. Once again thanks a lot and we will be pleased to welcome you again in Eschborn....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport. ... more   less 

Additional Information about Mercure Hotel Frankfurt Eschborn Helfmann-Park

Address: Helfmann-Park 1, 65760 Eschborn, Hesse, Germany
Region: Germany > Hesse > Eschborn
Price Range: £80 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Frankfurt Eschborn Helfmann-Park 4*
Number of rooms: 179
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Frankfurt Eschborn Helfmann-Park staff and other travellers.
2 questions
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Greater Johannesburg, South Africa

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Questions? Get answers from Mercure Hotel Frankfurt Eschborn Helfmann-Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“my room was small which was not a problem, the fact that they could not offer a smoke free environment was a big issue for me.”
 of 5 bubbles ACL3112, 18 Dec 2013 | Read review
“For Brits they do not have tea and coffee facilities in the room but can get on room service”
 of 5 bubbles JacquiWGlasgow, 25 Jan 2013 | Read review
“Choose a room that is facing the road to get a nice view of Frankfurt City skyline on a clear day/night..”
 of 5 bubbles Gunal, 15 Mar 2012 | Read review
5 of 5