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Smartline Napa Tsokkos Hotel

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#64 of 106 Hotels in Ayia Napa
Certificate of Excellence
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Smartline Napa Tsokkos Hotel
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92 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Newton Mearns, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here in sept having been asked to move out of our hotel in protaras for a few days. Wish we could've stayed!! Room were fresh and modern. Pool and surroundings were quiet (until about 6pm when the theme park opens) and very relaxing. Bar staff were really helpful and the food at lunch and night, although buffet style, was...

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Helpful?
Thank david c
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear david c, Thank you for the positive review that you have shared with us. As the well-being of our guests is of great importance to us, we want to make sure that everyone is provided with our best service at all times. Therefore we highly appreciate your recognition regarding this matter. Our ideal location on the island is really...

Reviewed 31 October 2016

After arriving at 11pm we were told by the manager that the Hotel was closing the following day as it was out of season and they had arranged for a hotel transfer there and then. Clearly the real reason was that they hadn't had many bookings and so shifted us off to a nearby hotel (Anmaria - do avoid this...

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Helpful?
1Thank Ben A
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Ben A, We deeply regret your recent stay with us haven’t met your expectations in terms of some services. It is disheartening to learn that this time we could not manage to offer you an enjoyable stay. Please understand that due to full occupancy of our hotel it was difficult for us to offer you your requested room and...

Glasgow, United Kingdom
Reviewed 21 October 2016

Met so many lovely people at this hotel and Richard was a great barman, on the downside the food is Terrible! The maid is very aggressive, shouting at you for not being out your room for her to clean and also shouting ta you to get out in last day, reception man shouted at us one night for having few...

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Helpful?
Thank melissakerr166
Gateshead, United Kingdom
Reviewed 19 October 2016

I recently stayed at this hotel which is really central to beach and shops. We were only there a week. Arrived on Saturday it was really good until the Thursday when one Russian man came and spoilt it for a lot of people. Richard the barman is the best. On the whole though would definitely stay at this hotel again....

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Helpful?
Thank julietwins3
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear julietwins3, We wish to thank you for writing such a positive review from your experience at the smartline Napa Tsokkos this month. Fantastic that you liked the facilities and service and that you noted the great work of our different team members who are always work hard to create a warm and welcome atmosphere especially with our incredible Richard....

Reviewed 19 October 2016

Nice hotel refurbished lovely rooms ideal location for town centre or the beach and bus stop near by but the food lets it down cold cooked breakfast nothing like a cold fried egg to put you off your breakfast staff in dining area spoke hardly any English even the coffee you had from the machine was cold and lack of...

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Helpful?
Thank Eddie B
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Eddie B, Thank you for taking the time to leave your review. As you already noted our location in the town center is realy ideal.However, be sure that we are continually working to resolve all the problems that our guests note but be sure that our kitchen team is continually working to offer you the best service as possible....

Reviewed 19 October 2016 via mobile

Richard the barman is the best in Cyprus always smiling always there for your needs hotel nice food acceptable lovely locations staff were good except for 1 barman that didn't have a clue third time in Cyprus really enjoyed it

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Thank 728agnesc
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Agnes C, Greetings from smartline Napa Tsokkos in Ayia Napa Thanks for your nice words about our staff ,especially with Richard our barman who will be happy to read your compliments about him. Every one of us is doing the best to provide our guests an unforgettable holiday and we are very happy to convince you in all areas...

London,England
Reviewed 15 October 2016

Freshly decorated. Room 207 overlooks tennis courts with side views of Main Street. Nice food. Breakfast includes Cypriot cheeses, yoghurt, cold meats, olives etc and cooked - eggs, bacon, sausages etc. Hot drinks were from a machine. If drinks were freshly made I would have marked it higher. Evening food was also tasty. Drinks had to be fetched from the...

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Thank TisPete
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear TisPete, Thank you for honoring us with your recent stay at smartline Napa Tsokkos and for sharing with other travellers a great review. A great pleasure to read you had overall a good time with us and enjoyed so the culinary offe.In addition it is great to read that you enjoyed your comfortable room and the very comfortable beds....

Newcastle upon Tyne, United Kingdom
Reviewed 14 October 2016 via mobile

Best hotel I've ever stayed at Thomas cook had said this was wheelchair friendly which it wasn't but when we got there the staff were very helpful in every way they made ramps so my Mam could get about by herself in her chair and helped her when ever needed they were fantastic, the food was cooked to perfection meat...

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Helpful?
Thank Kelly S
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Kelly S, First of all we would like to thank you for spending time to write a review through TripAdvisor. We are honored to read your positive words about our hotel and loved so much our great location near to shops, bars and restaurants.Our proximity to the beach is a real advantage for our lovely guests. It’s always a...

Reviewed 12 October 2016 via mobile

Firstly I'm going to give this lovely hotel a 5 star rating. This place is absolute value for money. Close to all attractions, bars and beaches. There's a supermarket opposite if needed and a shop you can hire bikes, mopeds, buggies and quads from for little money i.e €50 for 2 days. The hotel room was lovely and clean. For...

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Helpful?
Thank Dazbo1
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Dazbo1, Thank you for taking the time to leave your review. We are delighted to read your positive words about our hotel and that you loved so much our great location which is ideal to go in few minutes in the sea and be near to the many attractions. We thank you for noting that our staff is always...

Reviewed 11 October 2016

Very clean small hotel in excellent position. We had three adults in our room and still plenty of room to move about, and lovely comfortable beds. Afraid the only let down was the food, just no variation at all. Only one dish of vegetables and potatoes every night were just sliced baked potatoes and dessert, well, we just wondered what...

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Helpful?
Thank Wendy A
TsokkosCyprus, Guest Relations Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Wendy A, We thank you for sharing your positive comments about your last stay with us and we will be pleased and honoured to share them with our different teams who work hard to assure you always the best service as possible. In addition, we please you to be sure that we take with very more interest your remarks...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Tsokkos Napa Hotel is enviable situated in the center of Ayia Napa and just a short stroll from the beautiful sandy beaches. Guests can laze around the pool and enjoy the sizzling Cyprus sun for a memorable holiday experience. The hotel is an ideal choice for families and couples seeking a cozy, boutique hotel with modern and fresh design along with a warm welcoming atmosphere and hospitable environment.In high season hotel atmosphere might be more lively. ... more   less 

Additional Information about Smartline Napa Tsokkos Hotel

Address: Nissi Avenue 65, Ayia Napa 5330, Cyprus (Formerly Tsokkos Napa Hotel)
Region: Cyprus > Famagusta District > Ayia Napa
Price Range: £55 - £753 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smartline Napa Tsokkos Hotel 3*
Number of rooms: 190
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Questions & Answers

Here's what travellers have asked, with answers from Smartline Napa Tsokkos Hotel staff and other travellers.
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Questions? Get answers from Smartline Napa Tsokkos Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors away from the bar”
 of 5 bubbles 974eddieb, 19 Oct 2016 | Read review
“Not a wheelchair friendly hotel”
 of 5 bubbles , 11 Oct 2016 | Read review
“Quieter rooms at the back of the building but no pool view”
 of 5 bubbles allano183, 10 Oct 2016 | Read review
“Poolside room is best”
 of 5 bubbles grahambarnettfam, 28 Aug 2016 | Read review
“WIFI is chargeable in the room however it is free in the lobby.”
 of 5 bubbles classrelated123, 12 Jul 2016 | Read review
5 of 5
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