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Napa Plaza Hotel

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Traveller (1513)
Pool & Beach (272)
Room & Suite (199)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
The Napa Plaza is a trendsetting integrated lifestyle holiday center designed to provide sensational experiential holidays. What distinguishes us is the central prominent location and the “adult appealed” concept, underlined by a stylish, chic and unique, communicative, relaxed and enjoyable environment. The Napa Plaza gives a positive Lifestyle feeling in a relaxing casual atmosphere full of harmony, life's joy (joie de vivre), tolerance, generosity, mutual compassion and individuality. This Lifestyle community helps everyone to find his/her individual way for a sensational experiential stay. In addition to the prominent location, Napa Plaza is distinguished through architecture, cutting edge design and a vast choice of places and services creating a chic and unique character for comfort, service, activities and experiences of the top class.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Bar/Lounge
Spa
Adult pool
Airport Transportation
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Sauna
Self-Serve Laundry
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Discover Taste Avenue ❤❤❤
Hotel packages
2,279Reviews
1,738Photos
205Q+A
100Room tips
Traveller rating
  • 1,578
  • 512
  • 127
  • 41
  • 21
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Popular mentions
+1
This hotel is bang in the middle of the strip and beaches. 10 min walk to strip and beach. And very close to amusement park. You can have a quiet day relaxing by the pool or party the day/night away. Great food menu choices. Clean hotel with friendly staff.
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Response from NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel
Responded 6 days ago
Dear nataliesO4015VD, Thank you for taking the time to share your feedback following your stay in Napa Plaza hotel. We are delighted to note you enjoyed your overall stay with us and were pleased with the service and facilities available at the hotel. It was a pleasure hosting you, and we look forward to welcoming you back in the near future! Best Regards, Nicola Pilakouri Marketing Department
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Very nice, cozy, clean hotel, located in the City Center. Very friendly staff, in particular: head barteneder Xenis and his assistants Marianna, Christina, Zambeta. Also, I'd like to acknowledge people at reception: Mammia, Katerina, Olena and Andreas. And Maria at restaurant.
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Response from NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel
Responded 1 week ago
Dear Pavel M, Thank you for your wonderful review following your recent stay at the Napa Plaza Hotel. We are delighted to note that you had an enjoyable stay with us. Thank you for your kind words and for appreciating the great efforts of the team members you have mentioned above. All our dedicated staff is indeed working hard to provide outstanding customer service and ensure our guests' comfort. We look forward to welcoming you back to the Napa Plaza Hotel in the very near future! Best Regards Nicola Pilakouri Marketing Department
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I returned to the Napa Plaza for 3rd time this season and I had emailed beforehand requesting a room similar to the other one I had been in on my other visits. I didn't get a response but was not concerned as I have always been treated well as this hotel. The only things was
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Response from NapaPlaza1, General Manager at Napa Plaza Hotel
Responded 4 weeks ago
Dear Siouxsie Z, We would like to extend to you our sincere thanks and appreciation for your repeated patronage to our hotel. We are also honored by your warm compliments about our staff and level of services that you experienced at the Napa Plaza. It will be our pleasure to welcome you back soon and to hopefully be given the chance to meet you in person. With regards to the incident that you described and concerned you, we would like to offer the following clarifications which we believe is the norm in the tourist industry. Please note that the below explanation is a general one since in order to reply more specifically we need to know the exact dates and room numbers of the other guests that you mentioned. Our procedure concerning room upgrades is that prior to the room allocation no upgrades are promised for whatever reason as our main hotel operation is to be selling all rooms based on their room type. When the room allocation is done the previous day of the guest’s arrival then we identify if there is a possibility for an upgrade. If yes, the main criteria we use, as to whom this room will be allocated, is the departure date of the guests since the specific room might be booked during the following days. In addition, we wish to verify to you that our hotel has been running on an occupancy between 97% - 100% from June until October 2018 and therefore it is highly unlikely that the hotel was not heavily booked during the dates of your stay. We do hope that during your next visit that a possibility of an upgrade might arise. Furthermore, the fact that you experience a decline in the level of our room cleaning services saddens us and this is an area that we promise to improve. We look forward to your feedback during your next visit. We thank you for your comments which allows us to improve further. Christos Efstathiou General Manager
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First impressions stepping off the coach we were rather dubious, as we were dropped off on the strip about midnight - prime time for Ayia Napa's clubbing residents! We were greeted with a fresh towel and a cool drink and led away from the front of the hotel towards our room.
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Response from NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel
Responded 26 Nov 2018
Dear Francesca_W18, Thank you for sharing your experience with the TripAdvisor community. It really does mean a lot to us when our guests take time to leave a kind review, and a gesture like yours definitely does not go unnoticed! We are very happy to note you had an enjoyable stay with us. We sincerely apologize that you did not sleep well due to the outside noise. However, our commitment to investing in our property will continue this winter with renovations to the rooms and common areas, to decrease the outside noise and more. We hope to see you again at the Napa Plaza hotel. In the meantime, warm regards from Ayia Napa! Nicola Pilakouri Marketing Department
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So peaceful yet so close to the centre of Ayia Napa. Staff were very friendly, loungers have very comfortable cushions, no rush to place towels out, quiet music played around the pool, great choice of restaurants both in the hotel & close by, great choice of shopping nearby, 5
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Response from NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel
Responded 19 Nov 2018
Dear Dave L, A big thank you for your most kind review that captures what Napa Plaza Hotel is all about. Extraordinary service, great facilities, and relaxation to create inspiring memories. It also really sounds like you were able to take advantage of our fantastic location during your stay. We are indeed fortunate to be able to give our guests convenient access to some of the best that Ayia Napa has to offer! We hope to have you back for another visit soon! Warm regards, Nicola Pilakouri Marketing Department
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorNapa Plaza Hotel
The Deluxe Room at the Napa Plaza Hotel
Photo provided by managementNapa Plaza Hotel
JUNIOR SUITE
My room for the week.
Professional photo exclusively commissioned by TripAdvisorNapa Plaza Hotel
The Deluxe Room at the Napa Plaza Hotel
Photo provided by managementNapa Plaza Hotel
SUPERIOR ROOM NO BALCONY
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12345640
Keo is a local production beer in Cyprus along with Carsberg and Leo beers cider is bottled
0 votes
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Dear Mrs. Paula B, Thank you for contacting the Napa Plaza hotel. Please note that Superior pool view rooms with balcony have a bath. Thank you in advance, Nicola Pilakouri - Marketing
1 vote
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Dear Kerri M, Thank you for choosing to stay with us. In Superior rooms safe box is chargeable 3 Euro per day. The rest of the facilities are included. Best Regards, Alexandra - sales
0 votes
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Do rooms come with irons ?
Dear Jadee1992, Thank you for contacting the Napa Plaza hotel. Kindly be informed that there is no iron in the rooms due to safety reasons, however, the hotel offers common laundry and iron facilities to all of its guests. Thank you, Nicola Pilakouri Marketing Department
0 votes
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Dear Jadee1992, Thank you for contacting the Napa Plaza hotel. Kindly note that Superior rooms without balcony and Superior Pool View rooms are modern and renovated. We remain at your disposal for any further information. Thank you, Nicola Pilakouri Marketing Department
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12345641
"131 was very quiet even though the balcony didn't overlook the pool."
"Pool view rooms offer quietist option, local church and monastery can give noisy wake ups with bells and singing."
"Get pool view with a balcony. a bit more expensive, but totally worth it."
"Rooms facing the monestary can be noisy when the bells ring, rooms overlooking the pool are great"
"I was in room 001. It faces the street but, the double glazing is great. It really drowns out noise"
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PRICE RANGE
US$81 - US$335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
napa plaza ayiahotel napa plazanapa plaza hotel cyprus
LOCATION
CyprusFamagusta DistrictAyia Napa
NUMBER OF ROOMS
223
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