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Hotel Fenix

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Hotel Fenix
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62 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Belfast, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 October 2016 via mobile

A good standard of hotel, with friendly helpful staff. Rooms were very recently refurbished, and very comfortable. Downstairs area a little dated but clean, pool area was always quiet, shady up until 12.30ish. Easy five min walk to the main strip(beach).. El Arenal is a mainly German/Dutch resort..and quite young.

Helpful?
Thank montylove21
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Dear guest, thank you for your comments. We are glade you enjoyed our refurbished rooms that we launch in June 2016 and your stay in our hotel. Our staff is always trying to suit our guest needs. We kindly inform you that we will update the common areas during the next seasons. We look forward to welcoming you again. Best... More 

1 review
Reviewed 28 September 2016 via mobile

Nice and clean room. Wonderfull staff. Did ask to keep the room for two hours more after 12 (check out time) but it was not possible. Anyway we stayed in swiming pool and had shower there. What i didn't like to see was this old men (probably the hotel manager) who i've seen doing nothing during the all staying tellin'... More 

Helpful?
Thank Mário C
Jaime d, Director General at Hotel Fenix, responded to this review

Dear Mário, We are sorry that we were not possible to offer a room for a late check out because the hotel was fully booked. We consider totally normal that our guests have been using hotel towels to have a shower in the swimming pool area and no comment have been done to them concerning the use of these towels.... More 

1 review
Reviewed 27 September 2016 via mobile

Me and two girlfriends stayed here for 3 nights. We were received by a male receptionist who didn't seem to understand english. We asked for a extra pillow but he said that they did'nt have one extra to give. Luckily the next day, a female receptionist gave us one. The room was clean, but the walls were so thin that... More 

Helpful?
Thank Debra L
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Dear guest, thank you for taking your time to send us your comments. We do not have the quilts in the room as we think in summer are not necessary. It is announced that we do not have hairdryer in the rooms, but it is a service we want to add to our clients, so you can take one asking... More 

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Morpeth, United Kingdom
Level Contributor
523 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 22 September 2016

Following a cruise from Palma we extended our stay with 2 nights here. The hotel has been recently refurbished and we had a very pleasant room (410) the only problem with the room was a smell of drains emanating from the shower drain, which we reported and the cleaner made efforts to remove the smell and we also mentioned this... More 

Helpful?
Thank bdon257
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Dear guest, thank you for taking your time and for sending us your comments. We are glad you enjoyed your room, the food and the location of the hotel. We apologize about the problem with the smell. We will be pleased to welcome you again in our hotel. Best regards More 

Belfast
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 September 2016

As a Travel Agent who stays in a lot of hotels I want to give an honest and unbiased opinion about our stay at the Fenix. The Junior Suite we had was comfortable and very clean as was all of the hotel. The Bathroom was well equipped and the sunflower shower was the best I've ever used in Spain. What... More 

Helpful?
Thank BobBelfast
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Hello, thank you for your feedback. We really apreciate it as we will try to improve our lowest points. Nevertheless we are glad you enjoyed your stay, and hope to see you again in our hotel. Receive our best regards. More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2016

Just came back from staying at the Fenix hotel. Was very impressed with the room very modern one thing I would add though is that the double bed is just two beds pushed together. However room is modern has AC and is cleaned daily. We payed for food to be included and it was well worth it for the price... More 

Helpful?
Thank Sophie O
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Hello Sophie, thank you for take your time and write your feedback. We are glad you enjoyed our new and moderns rooms, the AC and the thank you for the comments about our staff. We look forward to welcoming you again in a close future. Best regards More 

Greater London, United Kingdom
1 review
Reviewed 5 September 2016

Try and have that siesta as the town parties until 2 am. Fantastic local restaurant as you come out of the hotel and 2nd street to the left. 11 euro for a 3 course meal with wine during lunch. Manager, peter from the UK is outstanding and very funny.

Review collected in partnership with this hotel

Helpful?
Thank 870adam
Beckenham, United Kingdom
1 review
Reviewed 4 September 2016

I loved the way the hotel staff were so friendly & helpful. Sara in particular was so efficient when I asked her something. She would always oblige & get the answer I was seeking. Overall fantastic experience

Review collected in partnership with this hotel

Helpful?
Thank darrenwU4294SI
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Hello Darren! it is great to hear from you. It will be allways a pleasure to help our clients. We loved to have you in our hotel and we wish to see you soon... Best regards! More 

worcester
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 August 2016 via mobile

We had nice 4 nights stay, the rooms are very clean and tidy,its all refurbished,just the balcony is still quite old. We did not spend too much time in the hotel,as the beach is very close. The pool is very small,no way u can swim,its just for diping thats it. The breakfast is everyday the same,english breakfast,so 4 days were... More 

Helpful?
1 Thank peterpamp
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Hello, Thank you very much for your comments. We try to give our guest the best of our service. We look forward to welcoming you again. Best regards More 

1 review
Reviewed 27 July 2016

I stayed here recently with a friend for a short 4 day relaxing break and that is exactly what it was. The pool is only small but it is big enough for a cooling dip, it wasn't at all busy, we were able to get a sun bed any time of the day. Staff were really friendly despite their poor... More 

Helpful?
Thank Kellie P
Jaime d, Director de Relaciones con Clientes at Hotel Fenix, responded to this review

Dear Kellie! we are glad to read your comments regarding our staff, food, management and facilities. We hope you enjoy a nice summer, and we look forward to welcoming you in a close future. Best regards! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Services
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Fenix Hotel has been renewed in 2016. All rooms decoration has been completly renovated and new bathrooms have been built. The hotel is located in a quiet area just a short walk from the beach of El Arenal and Aqualand, one of the best water parks in Europe. From the hotel you can enjoy panoramic cycle paths, biking and hiking tracks. All rooms are bright and they have a nice terrace with chairs. Rooms have air conditioning, parquet, private bath, wifi, satellite TV . The hotel offers 24-hour reception service and an outdoor pool where fresh juices and appetizing meals are served. All services you need to make your stay perfect and just 10 minutes from the airport. ... more   less 

Additional Information about Hotel Fenix

Address: Avenida Europa, 3 | S'Arenal, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Price Range: £50 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Fenix 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hotel Fenix Majorca/El Arenal
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Fenix staff and other travellers.
5 questions
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Bengaluru, India
2 months ago

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Questions? Get answers from Hotel Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the side and rear are away from main road.”
  • Newly refurbished bedroom 410
 of 5 bubbles bdon257, 22 Sep 2016 | Read review
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