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Hotel Fenix is a great hotel. The room was very clean, fresh and modern.
Every single staff member that I spoke to was friendly and helpful.
The hotel itself is much, much better than most 3-star hotels that I’ve stayed in in Majorca and I...More
What can I say I was originally booked into a different hotel but was terrible so my partner booked me and my friend into this hotel I can honestly say I can't thank the receptionist and the manager for helping us to stay here there...More
I was left speechless by a few things, and not in a good way per se. No fitness center, not exactly multilingual staff, was hard to communicate with staff at times the English was broken if any, its fine the first day but frustrating on...More
Very clean but the noise pollution from water or waste pipes above our bed made for a real bad sleep , impossible in fact .around 1.30 i could not take the noise no more, so went to reception to change room , to be told...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded 10 May 2017
Dear guest, thank you for your feedback. We apologize for the inconvenience the noise may cause you.
Everytime we have a problem in the hotel, our staff try to fix it quickly, in this case we had to call an external Company.
Receive our warmest...More
Two thumbs up for Arenal in Mallorca, I have already been to Magaluf and Arenal is more low key for those who want a little more chill from their holiday. Fenix is alright, looks like an older apartment complex with a small cafeteria at the...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded 11 April 2017
thank you for sharing your comments with us.
We invite you to come to our hotel once again, as you know we are renovating all the hotel, during 2016 we refurbished all rooms and bathrooms, for this year you will find the hotel...More