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First the positives: the staff from reception to restaurant were all professional and nothing but friendly. Thanks to all of you. The breakfast was pretty good too.
What those staff have to work with though is something Ibis should hang their heads in shame over....More
Response from Ben M, General Manager at Ibis Styles Canberra EaglehawkResponded 28 October 2016
Thank you for taking the time to tell us about your recent stay. We are delighted you enjoyed the service from the team and found them all to be professional and friendly. I will share your comment with them.
I sincerely apologise for...More
We booked Ibis Styles Eaglehawk for its location and the quality we have come to expect from the Ibis Styles brand. First impressions were good with a well maintained reception area and very pleasant staff when we checked in for our two rooms early in...More
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Thank Gordon W
Response from Ben M, General Manager at Ibis Styles Canberra EaglehawkResponded 29 September 2016
Dear Gordon W,
Thank you for taking the time to review our hotel. We are disappointed to learn of your poor experience with us overall and for this I sincerely apologise. I will have the electrician review the two rooms you occupied to ensure we...More
We have stayed here twice a year for the past 5 years and keeping returning, certain to find good beds, warm, comfortable ground floor rooms and abundant car parking near our room (not outside our room which would add to the noise level).
I have just spent four nights at this establishment with a large group and it was almost like Faulty Towers. Several of the rooms were not serviced upon arrival, with no sheets on the beds. Several of our rooms were not cleaned as food wrappers,...More
Response from Ben M, General Manager at Ibis Styles Canberra EaglehawkResponded 20 September 2016
Dear Sandra W,
Thank you for taking the time to tell us about your experience with us. I sincerely apologise for the inconvenience with the sheet in one of the rooms, cleanliness and the lack of hot water. We have been working on a solution...More
Unfortunately their are no bus services to the hotel. The hotel is around 12kms from Canberra CBD or 11KMs from the airport and a taxi would be the best way to get to and from this area. The suburbs of Watson... More
Unfortunately their are no bus services to the hotel. The hotel is around 12kms from Canberra CBD or 11KMs from the airport and a taxi would be the best way to get to and from this area. The suburbs of Watson around 5kms from the hotel and Gunghalin around 8kms away and has a new shopping precinct both have bus services.
Hope This helps
Ibis Styles Eaglehawk
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"All rooms the same paper thin walls where one can here neighbours TV."