We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

InterContinental San Juan

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
InterContinental San Juan
InterContinental San Juan
Panoramas (71)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

2,357 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,239: English reviews
Start your review of InterContinental San Juan
 Click to rate
Brooklyn, New York
Reviewed yesterday NEW

We liked the location of the hotel (not in Old San Juan, near shopping and kids' oriented eateries and very close to airport), The place was clean, the hotel accommodated our request for adjoining rooms and the staff was universally friendly and helpful, especially the day-time concierge. Pool and beach were fine, especially for young kids. Hotel could do more...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Bob B
New York City, New York
Reviewed 2 days ago NEWvia mobile

I travelled with my wife and two daughters, age 5 and 9. We had a great stay. The hotel pool has a good mix of deep and shallow sections and a hot tub, so there was something for each of us to look forward to. The beach, which is right outside the hotel, is beautiful and a lot of fun....

 Report
Helpful?
Thank kyleclayton2000
West Hartford, Connecticut
Reviewed 2 days ago NEW

Warm, helpful staff, Excellent amenities and beach services, SAK-I restaurant a treasure Wonderful chamber maid service, which was not surprising given the wonderful staff service throughout the InterContinental For some reason, the indoor temperature was kept quite cold (prob 65 degrees), making many guests visibly frigid when coming into the hotel from the beach/pool/Avenue. We decided to turn OFF oiur...

Review collected in partnership with this hotel
 Report
Helpful?
Thank hkeating
Albion, New York
Reviewed 3 days ago NEW

Food is a bit pricey for what we had, but overall...great trip, extremely friendly and helpful staff! Surrounding area is ok, just not much there. Avoid Lupi's Sports Bar and Grill. Definitely take a day or two to go to old San Juan. $21 by taxi and worth it!

Review collected in partnership with this hotel
 Report
Helpful?
Thank Trip_with_wife
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear Trip_with_wife, We appreciated your feedback about your recent stay and we hope you can return in the near future. Service is the key of our success!

Columbus
Reviewed 3 days ago NEW

Everyone at this hotel was extremely accommodating. We arrived about 3 hours before check in time, so we weren't expecting our room to be ready. It was our honeymoon, so they said congratulations and some free drink tickets! Our room was ready before I was done with my run lunch, and they upgraded us to an ocean view room from...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 470rikkik
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear 470rikkik, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Atlanta, Georgia
Reviewed 3 days ago NEW

This resort is nice enough but lacks the attention to details. The concierge was very helpful and accommodating; however, that was not consistent throughout the resort. The beach and pool areas are very nice but lacks space for couples or adults desiring a kid-free experience. The workout facility needs to be upgraded and expanded to include climate control conducive to...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank harrytU8476BS
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear harrytU8476BS, Thank you for choosing us during your recent visit in Puerto Rico and thank you for taking some time to share comments about your stay with us. Rests assure that your comments will be taken in consideration for improvements as It is our goal to make every guest stay a memorable one and we deeply regret that in...

South Brunswick, New Jersey
Reviewed 4 days ago NEW

Our trip was fantastic except for when we were checking in. We had to wait for our room and then when we unlocked the door, there was another guest in our room. We had to go all way back down to the front desk with our luggage and have it corrected. As if this wasn't bad enough, but we had...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Liz K
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your experience with us. We are happy to hear that your stay was fantastic. Nevertheless, we would like to apologize for the inconvenience that you faced while you were trying to check in. Our management has taken note of this and corrective actions have been taken to avoid this happens again in...

Miami, Florida
Reviewed 5 days ago NEW

We had booked with Hotels.com The pictures showed where not accurate. He approached the Manger and their disposition was outstanding and they resolved the matter right away. As they kindly explained, when booking by a third party, they can not be responsable for the pictures and services offered. Still they changed our room with a very kind attitude.

Review collected in partnership with this hotel
 Report
Helpful?
Thank jo_babs77
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your experience with us. We are glad to hear that the inconvenience you faced was solved promptly and to your entire satisfaction. We appreciate your comments and look forward to your next stay with us!

charlotte
Reviewed 5 days ago NEW

This was a perfectly adequate hotel for our stay. The staff was nice. We had to straighten out a few things on our bill but they were accommodating. They charge a bellman fee and a maid fee and make a charitable contribution, but you can decline it if you figure out it is on your bill. The hotel has a...

 Report
Helpful?
Thank Emmy318
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you liked the service provided by our staff. However, we would still like to apologize the inconveniences that you have experienced in our hotel. We take all feedback seriously, and sincerely regret that your visit was not to your entire satisfaction. We appreciate your comments and...

Reviewed 5 days ago NEW

Beautiful hotel, grounds, pool, hot tub, and beach. Beautiful tropical landscape. Loved that the pool and hot tub were open 24 hours. Also liked the beach front cafe. Would definitely stay here again.

Review collected in partnership with this hotel
 Report
Helpful?
Thank tjktmos
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words about our property. We are glad to hear that your stay was a great one, and we hope to see you back soon.

1,544 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1142)
Viewed
Pool/Beach Area (239)
Viewed
Hotel & Grounds (144)
Viewed
View from Room (88)
Viewed
Dining (21)
Viewed
Bathroom (18)
Viewed
Room/Suite (108)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:48
Videos (2)
Viewed
Other (515)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (54)
Viewed
Beach (18)
Viewed
Other (68)
Viewed
Executive Suite with City View (51)
Viewed
Ocean View Room (32)
Viewed
Pool (31)
Viewed
Dining (69)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (9)
Viewed
Dining (4)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.4 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,037 reviews
4.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,558 reviews
0.2 mi away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
4.2 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,479 reviews
3.5 mi away
San Juan Marriott Resort & Stellaris Casino
3.7 mi away
La Concha Renaissance San Juan Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: £137 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia and Jetsetter so you can book your InterContinental San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
119 questions
Ask a question
Mexico city
over a year ago

See all questions (119)

Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“due to nearness of airport, the beach/pool side might be a bit quieter when planes land and take off, although we didn't find the sound of planes overwhelming in any way.”
 of 5 bubbles 425BobB, 26 Feb 2017 | Read review
“The regular rooms are nice but the bathrooms are very small and old. The suites are amazing and remodeled.”
 of 5 bubbles jo_babs77, 22 Feb 2017 | Read review
“There was a high mark up to view the ocean. The view of the street was fine.”
 of 5 bubbles Emmy318, 22 Feb 2017 | Read review
“Get an ocean view room. ”
 of 5 bubbles 787martinv, 17 Feb 2017 | Read review
“Ocean facing and garden section best.”
 of 5 bubbles W5887URalexy, 16 Feb 2017 | Read review
5 of 5