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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,228 Reviews from our TripAdvisor Community

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Showing 2,077: English reviews
Seattle, Washington
Reviewed 3 days ago NEW

Great Hotel close to the beach and airport,friendly staff, really clean, the pool was great, restaurants in the hotel are really good, The only thing I didn't like is how expensive the price of the parking was way to much money

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Helpful?
Thank Vincent C
Monroe Township, New Jersey
Reviewed 3 days ago NEW

Embassy Suites is a great place to stay in San Juan. Every room has a living room, microwave, fridge, bedroom, and bath. A complete breakfast is included in the price of the room. A lovely pool is in the back of the hotel with a snack bar. The hotel is centrally located and convenient to shopping. We have stayed here...

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Thank Suesal
Austin, Texas
Reviewed 4 days ago NEW

We stayed here for 5 days prior to our cruise, we really enjoy Puerto Rico and wanted to have enough time to be able to see the sights. Location is close to the beach, the room was bright and clean. The pool and amenities were very nice. The reason I am not giving this a 5 is because the selection...

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Thank May M
Reviewed 5 days ago NEWvia mobile

The hotel is beautiful. Our room was clean and comfortable. The pool is awesome and the kids loved it! They have several food options right on site if you don't feel like leaving and the beach is a 5 minute walk. Once you are there, they have their own beach chairs and umbrellas. Great stay!

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Thank Bugsiesmom
San Juan, Puerto Rico
Reviewed 5 days ago NEW

Flawless stay. Everything was great. The stay and attention provided by the staff was superb. Evening reception was accompanied by music and videos. The complementary breakfast buffet was well presented and very good.

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Thank W5727XRjoseo
Bentonville, Arkansas
Reviewed 6 days ago NEW

Stayed at Embassy for 4 nights for business. Overall good, clean hotel. The restaurants are very slow and both messed up our orders on two separate nights. The evening reception is great with tasty drinks and free snacks. Very close to airport and other local restaurants.

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Thank blmoreira
Lawrence, Kansas
Reviewed 1 week ago

This place is a short 10 min walk to the beach. There's no beach views but the walk is really easy and there's towel and chair service at the beach for Embassy guests. The staff is very friendly and accommodating. The room cleanliness is just ok, but you don't go to an island to sit in your hotel room!

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Thank Rachel H
San Juan, Puerto Rico
Reviewed 1 week ago via mobile

In summer i spect to enjoy a good time with my old friends of high school and we select Embassy Suites in Isla Verde. This hotel have many things for what ever person and they have a really good environment to rest. Definitively i recommend this hotel !! Is awesome

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Thank Antonio T
Reviewed 1 week ago

My family travels to Puerto Rico every year for Christmas and every year we stay here. We've never been let down although this past year our room had a funny smell to it. The smell aside, we had a great stay. The cook to order breakfast always makes for a crowded lobby unless you get downstairs early but the food...

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Helpful?
Thank Ken B
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Ken B: Thank you so much for staying with us every year, we appreciate your support. I will share your comments about the room with our Housekeeping Director. It is great to hear you and your family had such a great time during your stay. We hope to see you all again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Chicago
Reviewed 2 weeks ago via mobile

We stayed here for 2 nights before going on a cruise ship. The property is beautiful and seemed to always be clean and the staff always friendly. Check in took like 25 minutes because a computer issue something about the room was clean and available but was not showing up for them to select...it took a manager to come help...

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Helpful?
Thank jeffandjayme08
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jeffandjayme08: Thank you for taking the time to review our hotel, we appreciate your feedback. I apologize for the inconvenience you had at check in and with the condition of your room. I will forward your comments to our Housekeeping Team. It is great to hear you found our Team Members to be friendly, they are the best! We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: £150 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Travelocity, Hotels.com, Odigeo, Cheap Tickets and Priceline so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Within walkin distance from Isla Verde Beach, Restaurants and amenities. Behind International Airport.”
 of 5 bubbles cgaudin, 26 Nov 2016 | Read review
“We stayed in King Suite, sitting area w/couch, desk, tv etc and seperate bedroom with door in between.”
 of 5 bubbles paml334, 23 Nov 2016 | Read review
“Choose a room on the hight floor to minimize the casino noise.”
 of 5 bubbles janetdQ2371DW, 13 Nov 2016 | Read review
“Ask for a pool view room.”
 of 5 bubbles fabiolac332, 3 Nov 2016 | Read review
“all rooms we had were great”
 of 5 bubbles billkagle, 2 Nov 2016 | Read review
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