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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
    Hotel website
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    Lowest prices for your stay
    16/12/201717/12/2017
    1 room, 2 adults, 0 children
    US$379
    US$276
    SAVE US$103
    US$379
    US$276
    SAVE US$103
    US$379
    US$276
    SAVE US$103
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton San Juan Hotel & Casino
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    16 Dec17 Dec
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    1 room, 2 adults, 0 children
    • Check booking site for details
      US$276
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      US$276
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    View all 66 deals
    Write a Review
    Reviews (2,596)
    There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
    See the most recent reviews
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    741 - 745 of 2,395 reviews

    Reviewed 20 January 2016

    We were on the second floor so Saturday night party music in the atrium was very noticeable. Overall we like Embassy Suites and have stayed at this one before. The room seemed in need of mtnce with our main light acting like a flashing disco...More

    1  Thank trvel4fun
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 27 January 2016

    Dear trvel4fun: Thank you for staying with us again and for sharing your review. I understand that you were disappointed with some issues at our hotel and that we came short of delivering what you are accustomed to expect from us. I already shared your...More

    Reviewed 20 January 2016

    when we checked in there were three people at front desk, we were only ones in reciption area. Two women continued their conversation and the gentleman never spoke to us. He did check us in but there was no "welcome or good morning" communicated. we...More

    2  Thank sharkfest
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 27 January 2016

    Dear sharkfest: I appreciate the review of your recent stay at our hotel. I apologize for the inconveniences you had during your stay. I assure you that your feedback is incredibly important to us and I will definitely take your comments into consideration. I already...More

    Reviewed 19 January 2016 via mobile

    My parents and I spent almost a week at Embassy Suites just after New Year's. My mom had hurt her back while we were on a cruise, and we stayed at the Embassy Suites while trying to figure out how to fly back home to...More

    Thank gp0121
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 20 January 2016

    Dear gp0121: First of all, we hope your mom is feeling better now. Thank you for your kind words, we are delighted to hear that you are pleased with the assistance you received from our Team Members, I will share your comments with them. We...More

    Reviewed 19 January 2016

    I prefer this hotel to other, more expensive ones on the main street. It's not pretentious, it's more welcoming, and it's a better value. Having both a hotel restaurant and a chain restaurant (Outback Steakhouse) gives you options for local cuisine and a 'known quantity'....More

    Review collected in partnership with Embassy Suites Hotels
    Thank Jennifer Lee K
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 29 March 2016

    Dear Jennifer Lee K: Thank you for sharing your comments with us. We are delighted to hear that you enjoyed our spacious suites and our restaurants. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

    Reviewed 17 January 2016

    We arrived at 5AM after an overnight flight and was pleasantly surprised when we were offered an early check-in for a modest surcharge which allowed us to take advantage of the very good breakfast and the beach which is only a 5 to 10 minute...More

    Thank Mike M
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 19 January 2016

    Hello Mike M: Thank you so much for staying with us and for taking the time to review our hotel. We are very happy to hear we were able to assist you with the early check in and that you are pleased with your stay....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$156 - US$411 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Casino Hotel in Isla Verde
    • #4 Spa Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    La Concha Renaissance San Juan Resort
    7,595 reviews
    3.63 miles away
     
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    1,766 reviews
    .43 miles away
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    3.38 miles away
     
    Sheraton Old San Juan Hotel
    2,381 reviews
    6.17 miles away
     
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    Nearby Attractions
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    .70 miles away
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    Ask a question
    Questions & Answers
    Steven S
    25 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    25 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    15 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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