Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travellers make Titanic Beach Lara Hotel their hotel of choice when visiting Antalya. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.
Free internet access is offered to guests, and rooms at Titanic Hotel Antalya offer a flat screen TV, air conditioning, and a minibar.
During your stay, take advantage of some of the amenities offered, including room service and a concierge. Guests of Titanic Beach are also welcome to enjoy a pool and free breakfast, located on site. For travellers arriving by car, free parking is available.
Antalya is also home to Hadrian's Gate, a popular historic site that is not too far from Titanic Beach Lara Hotel.
We’re sure you’ll enjoy your stay at Titanic Beach Lara Hotel as you experience all of the things Antalya has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Russian, Arabic and 3 more
Location
Yasar Sobutay Bul. No:36, Guzeloba 07230 Türkiye
Name/address in local language
Titanic Deluxe Lara
4.6 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
I definitely recommend the hotel for families with children, especially small ones. Infrastructure such as a mini club and an aqua park will certainly make the stay of the youngest guests more enjoyable. Food is another advantage of this hotel. I recommend the ala carte restaurants which are wonderful. Unfortunately, drinks are not the hotel's strong point - in the evenings drinks are made casually and are served in plastic cups. only good drinks are available in the lobby bar - I advise against drinking in bars near the swimming pool. When it comes to the room and cleaning, I have no objections - the room is cleaned thoroughly every day, the minibar is stocked with juices, bars, colas, beers, etc. The beach is very nice, but in other hotels the stones near the entrance to the sea are collected, it's a pity it's not like that in the Titanic . The cabanas at the pool and on the beach are great, the service there and their size are the biggest advantages. The price of a cabana ranges from 100 to 300 euros, the most expensive ones even include a jacuzzi. The hotel also has very friendly service, apart from the one at the pool bars. I highly recommend this hotel for families with children, but if you are traveling with adults, there are other better hotels at this price.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel from the 4th to 11th of June, we were a party of 4 couples.
Rooms We was on the fourth floor and our rooms were nice as were the bathrooms, the mini fridge was always stocked up and the room was cleaned everyday, we asked before we arrived if we could have our rooms nearby and the hotel put us all next to eachother which was nice!
Food We ate in the buffet every day for breakfast, lunch and dinner and we didn’t get bored. We have a couple of fussy eaters but everyone found stuff they liked, they have all the staples like chicken and chips etc but also lots of different foods each night at dinner, breakfast and lunch were mostly the same everyday but with so much choice you can’t go wrong! We ate at the steak restaurant one night which is €45 extra and it was worth every penny, it was such a nice experience and we was sat outside with a beautiful view and the food was delicious! The midnight restaurant was also a nice touch that we used when we arrived late at night!! The coffee hut is also a nice touch and was so nice!
Pools/Cabanas There was a few pools all lovely and we found where we liked to sit and got the same spot each day, one day we bought a cabana and it was worth every penny, the service was incredible you can get lunch to the cabana, you get a fridge stocked up and drinks bought to you from the bar. I can’t complain about the pools or daytime activities at all.
Entertainment The men loved the daily activities, there’s darts, water polo, foot tennis, aqua fit, and much more. The staff were so lovely and happy. The evening entertainment was really good, you get the normal entertainment more for families a bit earlier than in the club later on there are dancers every night with a DJ, great atmosphere!
All in all I can’t fault the hotel, the staff were amazing and we had no troubles, the lifts aren’t great but we just walked if they took a while but just for families with buggies and young kids it’s a bit annoying sometimes. The shops in the hotel were very overpriced as you can imagine but if you need floats or goggles just outside the hotel about 5 min walk to the right there is a little market with a shop and pharmacy etc and the floats are €15 instead of €35!!
Thank you titanic delux for a lovely stay!!
Read more
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRM Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 23 Jun 2024
Dear X7893TTcaseyc, First of all, thank you for sharing your warm comment with us. It is a great source of happiness for us to ensure the satisfaction of a valued guest like you. Titanic Deluxe Lara is our aim, to do our best for your comfort and enjoyment and we are very happy that we succeeded. We would be pleased to convey your positive comments about the smiling face, help and sincerity of our staff towards you to our entire team. We aim to give our guests unforgettable memories.We would like to thank you again and look forward to welcoming you again on your future travels. We look forward to providing you with an even more excellent experience. With kind regards, Guest Experience & CRM Managment
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely 7 night stay here 29th April-6th may, weather was amazing apart from one night we had a storm but the next day it was glorious again. Food was lovely very repetitive but like most all inclusives you always find something to eat, fresh bread baking was lovely. We went to the Italian restaurant that was lovely and our waiter was so friendly (sorry didn’t get his name) Homemade waffles down by the Beach were lovely too would recommend 😋 We booked a standard double/twin room with side sea view (room 1431 4th floor) room was lovely maids in everyday only let down was they didn’t hoover or wipe our sink/toilet over but did change our towels/sheets. Sun bed situation we managed to get sun beds when needed but if you want some by main pool (ship) or slides you have to be up early I saw people at 6am putting towels on beds to me that’s ridiculous. Cabanas yes or no we definitely say yes we booked number 2 on the island (ammonia pool) it was amazing sun all day we had such an amazing waiter too called Sahin (I hope I have spelt it right) he was absolutely lovely couldn’t do enough for us highly recommended this cabana if you want a nice peaceful one. We also booked number 10 on the main pool this one was nice more busy and less peaceful our waiter was nice Dilaver (I hope it’s spelt right) he brought us everything we needed. Staff were all friendly if you needed anything they would help. We got a taxi €50 return from the hotel to land of legends at night to the light show it was about 25mins away free to go in that was nice we went on the boats there 3000 lira for the 3 of us I think it was around £77 only a short ride but nice, some lovely shops there too. We also got a taxi €50 return from the hotel to the Saturday market which was about 25mins away the taxi man waited there for us we were about 1h-1.5h walking round the market really good to get some good bargains shoes,trainers,bags,purses, perfume fruit veg and lots more. Beach at the hotel is lovely and clean always got beds down there. Entertainment was a little slow for our first few days but after 1st may it was more lively some good shows on. Drinks are good tried a few cocktails, rose wine beers most bars to can get bottles of beer which is good. Well stocked mini fridge in room water, coke,Fanta, beers snacks all included and restocked everyday. All in all this hotel was lovely and we are hopefully returning in the future.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRM Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 13 May 2024
Dear Guest, Thank you very much for choosing our hotel for an unforgettable vacation, we are always glad to see you, your family and friends, all our staff thank you for sharing your impressions of the hotel and taking the time to write a wonderful review about our staff, we appreciate it very much . We hope to see you as soon as possible. Best wishes and more positive! With kind regards, Guest Experience & CRM Managment
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went for a 5-semester family vacation , I've never stayed in titanic hotels before but I've heard very good reviews from my fellow friends, I don't know if it's because it's a winter concept, we unfortunately didn't get that premium class hotel impression, it was bad, it wasn't but a mid-range classic 5-star everything included did not make a difference even had shortcomings... We started with the room first, the rooms were average, we had no trouble in room cleaning, but there were missing single-use items in the bathroom (toothpaste, brush, shave knife, etc) in the room which we think is the biggest trouble, floors are hard floors and the chair is heavy and legs are hard in front of the comedy, when you pull the chair on the fourth floor, hears on the sixth floor, please have a solution, either put something like a carpet there, or paste soft slices at the feet of the chair, we woke up every morning. The best part of the hotel is for me the kids club, but unfortunately, most workshops were not open because of the winter concept. There were 5-6 soccer teams at the hotel, and when we wanted to use the morning fitness center, it was told that it was set up by 11:00, which is why we were unable to use it, which is definitely not a ridiculous practice. Come on to the food, the same food every day, enough or no, but as I said, the titanic hotel was very standard while expecting a premium standard, the pasta was made from a package of pasta, the mid-range all-inclusive hotel, the hotels where the artisanal pasta was served in a giant parmesan wheel, the pasta bar was shocked, our expectations were high, but the average we met. the staff is caring and caring, but most of the staff is Far East and sometimes you have trouble describing your problem. He met our expectations for the winter vacation, but the name and the titanic stayed well below expectations, previously stayed in hotels like voyage, calista in the winter season for the seminar was very low, would I prefer considering summer price levels? I don't risk voyage,gloria,nirvana... if this level arrow crystals half the price of this level
Read more
Automatically translated
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is exceptional however since 2022 when we last visited some things have improved but on the same point some things have got worse…
The check in process was amazing, they also managed to accommodate our request to have 10 rooms exactly how we wanted all next to each other and on a high floor. We emailed them months in advance and followed up the requests monthly then weekly before we arrived.
The rooms were fantastic great view all pool facing, the food variety in the various restaurants was good however the main one lacked variety, they also decided to remove ice cream from the main restaurant which doesn’t make sense as after dinner kids love ice cream!!
All the staff are very attentive apart from one occasion which is why I gave 3 stars.
The pool closes at 7:30pm we were in the pool at 7pm our belongings were all on the pool loungers clothes, cover ups, mobile phones. Most of the other beds were empty, instead of asking us if they were ours they were taken to lost property, when we enquired instead of bringing them back to us we were told to go to reception, we asked for towels they then said go get them yourself. We were all half naked not appropriately dressed to go to the lobby so we walked across to get the towels. We went to lobby to complain and they simply said sorry it was hotel policy, I said it was evident we were in the pool someone could have asked, they said there was a language barrier between the person that picked it up, I then mentioned that the person Eram who was by the pool could speak English could have asked us however he said it wasn’t his job. I was shocked that someone who is a staff member deemed management could brush it off.
After all this the hotel literally said sorry we will take your comments on board, not the sort of feedback you would expect on a 50k package.
Very disappointing, it’s all good when things are well but a hotel is judged on how they handle things when things go wrong.
Having travelled to numerous 5 star hotels Titanic will no longer be on our return list.
Read more
Date of stay: July 2024Trip type: Travelled with family
Room Tip:Petrol pump for snacks,
Pizza restaurant and kebab restaurant by the beach
Reserve your beds...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 6 Aug 2024
Dear Guest Your feedback regarding the staff and service has been noted, and we will take the necessary steps to address the issues. If there's anything specific we can assist you with during your current stay, please feel free to let us know. Titanic Deluxe Lara Hotel Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Writing this review a week after returning home from our seven night stay. The hotel is really impressive from first appearance but lacking in areas which left us a little disappointed. The hotel seems to be understaffed at the bars and main buffet restaurant making getting a drink difficult at times. Sitting outside seemed to be a lot better with a smaller area for the staff to handle. The room was nice though smaller than I would have thought for a 5 star with cigarette burns in the carpet. (Room 1465) Our Aircon worked great and had no problem locking the balcony door. The cleaning staff do a really great job,the room was spotless everyday with fresh towels and bedding. The beds are comfortable and we all slept really well. We didn't realise the sun bed reserving situation the first day but still managed to find 3 together. The hotel do leave a information sheet in the room asking people not to reserve sunbeds. This could be improved by making towels be handed in at the end of the day and returning towel cards rather than letting people just swap for fresh towels on there way back to the room and removing non hotel towels. But people can be selfish and look out for number one which I suppose happens in everyday life. Be prepared for a climb or a long wait at the lifts if you are on a higher floor. We all enjoyed the food and variety the desserts being our favourite. The QR ordering service at the sunbeds didn't work which was disappointing and we couldn't quite workout why staff would take some guests drink orders and not others probably tipping ( I am from Yorkshire). We rented a cabana on the pier for 175 euros which was a really nice day(except for a party next door playing there own music) though expensive. My son (11)loved playing football everyday at 4 o'clock and playing on the ps5. We unfortunately wouldn't stay here again if this is 5 star we are happy with 4.
Tips for Hotel * Let people get there own drinks in buffet restaurant especially soft drinks and tea and coffee on a morning but also offer the ordering service if people want it. *It's not necessary to put a note through the door send a text message and a phone call asking people to pay the bill the day before they leave, rather than when they check out.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 3 Jul 2024
Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay at Titanic Deluxe Lara. We appreciate your comments and take them seriously as we strive to improve our services. We are pleased to hear that you found the initial appearance of the hotel impressive and enjoyed the cleanliness and comfort of your room. It’s great to know that the air conditioning worked well and that our cleaning staff maintained high standards, ensuring a spotless room each day with fresh towels and bedding. We apologize for the inconveniences you experienced, particularly with the understaffing at the bars and main buffet restaurant. We are currently addressing staffing levels to improve service efficiency and guest satisfaction. Your feedback about the outdoor seating area being more manageable for staff is noted and will be considered in our future service improvements. Regarding the sunbed reservation issue, we appreciate your suggestion to improve our towel management system. We will look into implementing a process where towels must be handed in at the end of the day to discourage reserving sunbeds unfairly. We are glad you enjoyed the variety and quality of our food, especially the desserts. However, we apologize for the issues with the QR ordering service at the sunbeds and the inconsistency in taking drink orders. We will work on improving our service consistency and the functionality of our QR ordering system. Your feedback about the cabana rental is appreciated, and we are pleased that your son enjoyed the football and PS5 activities. We apologize for any inconvenience caused by the neighboring party’s music. Thank you for your constructive suggestions for the hotel. Allowing guests to get their own drinks in the buffet restaurant and offering an ordering service is a great idea. We will also consider improving our communication regarding bill payments, possibly using text messages or phone calls instead of notes through the door. We regret to hear that you wouldn’t choose to stay with us again, but we appreciate your honest feedback. It helps us identify areas for improvement and strive to provide a better experience for all our guests. If there’s anything more you’d like to share or discuss, please feel free to contact us directly. Best regards, Titanic Deluxe Lara Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An honest review so please read and read before you book this hotel.
Great looking hotel with amazing pools and great activities for kids (only staff in kids club are nice and friendly)! Read on!
Food can be very repetitive and no variations of food. Food lacks a lot of flavour! Trust me the Turkish food in London is better than the food here in the hotel. Options for vegetarians are very limited! The foods aren’t even signed well and sometimes have no signs in front of them.
You have to pay to use the a la carte restaurants which I did and they were both not nice in terms of flavour in the food and portion sizes.
Housekeeping staff are very rude and even if you ask them for shower gel or anything and you can see it in front of you they will tell you to go to reception and not in a friendly manner. The lady whom I had asked for shower gel gave a big huff and just rudely said speak to reception and started mumbling in Turkish. None of the staff speak English very well and don’t even understand what you’re asking them either.
There is no air conditioning in the lifts or hallways of the hotel! Trust me when I say it’s painful getting into the lifts with so much body heat and the heat from outside really doesn’t help.
Bring your own hair dryer because the hairdryers in all rooms are useless.
If you want an iron and an iron board you have to request it and they will want it back within the hour.
I’m writing this review and I’m only 4 days into my stay.
I really wouldn’t come back to this hotel or even Antalya. This trip has put me off from ever coming back to this country I find the general people in terms of locals very rude.
Look for another hotel and do not choose this one! If you still plan to come to Antalya.
This is my first holiday with my 16 month old son and it’s not been great would highly recommend another destination all together.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 26 Jul 2024
Dear Guest, Thank you for sharing your feedback with us. We genuinely appreciate your detailed review as it helps us to understand the areas where we need to improve. We are glad to hear that you enjoyed the aesthetics of our hotel, our amazing pools, and the activities we provide for children. It's also heartening to know that our kids club staff made a positive impression on you. However, we are very sorry to learn about the inconveniences you encountered during your stay. Your comments about the food variety, quality, and labeling have been noted and will be addressed with our culinary team. We strive to provide a diverse and flavorful menu and will work to enhance our offerings, particularly for our vegetarian guests. We regret that your experience with our housekeeping staff was not up to the standard we aim to deliver. This feedback will be shared with our team to ensure better communication and service in the future. Our goal is to provide a friendly and helpful environment for all our guests. The issue regarding the air conditioning in the lifts and hallways, as well as the quality of in-room amenities, will be reviewed immediately. We apologize for any discomfort you experienced. We understand that these issues impacted your overall experience and we deeply regret that your stay with us did not meet your expectations. We hope that you will give us another opportunity to serve you better in the future. Please feel free to contact us directly if you decide to visit again, and we will do our utmost to ensure a more pleasant experience. Thank you again for your honest feedback. Kind regards, Titanic Deluxe Lara Hotel Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived on Tuesday 29th October , the transfer from the airport was speedy and there was very little waiting about at the airport. Upon arrival we were greeted by the friendly staff, they were extremely helpful and explained everything that we needed to know, the rooms are clean and well maintained, we where in the family suites which are separate from the main hotel, all bags and guests where dropped to their room on golf buggies. We are a party of 12 and found it extremely easy to get seated in the restaurant, food was good and everyone was able to find things they liked. Pleasantly surprised by the amount of branded alcohol that is included and it’s not watered down like some we have come across. Staff waiting on you hand and foot and do everything to make your stay happy. During the day at the pool it is possible to order your drink to be brought to your sunbed again at no extra cost ( brought by someone on roller skates) Many places to eat throughout the day and the kids were especially impressed by the ice cream and waffles . The slides are great entertainment for the kids however come the 1st November the big slides are turned off due to change in season . The lobby closes at midnight but you can be seated in comfort again staff come to you and ask what you would like to drink, wide variety of cocktails available and we tried them all . The bowling bar is 24/7 and all arcades are free as well as pool tables. Bowling is also free but you need to book this in advance . I have been to Turkey many times and so far this is the most impressive. Emre is the guest relations guy and he made sure we were happy throughout. Believe me I don’t normally write reviews but this place was so worth it.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRM Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 1 Nov 2024
Dear Guest, Thank you so much for your fantastic review! We’re thrilled to hear that you and your party of 12 had such a wonderful experience at Titanic Deluxe Lara. It’s great to know that our friendly staff made a positive impression and that you enjoyed the family suites and the variety of dining options. We’re especially pleased that you appreciated the quality of our drinks and the service by the pool. It’s wonderful to hear that the kids enjoyed the slides and treats like ice cream and waffles! Thank you for highlighting Emre from our guest relations team; we’re glad he was able to enhance your stay. We truly appreciate your kind words and hope to welcome you back for another memorable holiday in the future! Warm regards, Guest Experience & CRM Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived on the Friday 26th July and stayed in one of the Duplex rooms in the hotel room 1003. All seemed great on our first morning until after a day at the pool we arrived back at the room at 5pm to find it not being cleaned so contacted reception and they sent a lady who literally made the bed and left towels NOW onto day 2 arrived back at room at 5pm and AGAIN room hadn’t been cleaned so went to reception and complained and felt they didn’t really take notice just said we will send housekeeping so 6pm came and so did the two cleaning ladies who seemed far from happy to have to come. We complained to reception that the balcony patio area was disgusting with dirt and cigarette ends and then went to guest relations and asked for the Hotel manager’s email. For €1200 euros per night it wasn’t good enough and guest relations showed zero empathy. I emailed the manager MINA only to find it was the guest relations manager who we were given details of so we again explained to her the issues and she said sorry but it was one of those things and offered a 10% discount to go to the Italian or fish restaurant but I said we had a free voucher for those and at that point asked for a discount to the Steak a la carte to which she said NO it’s not company policy and would not consider any other alternative I asked Mina again to reconsider and the answer was a simple NO which as I explained we came to Turkey every year for 20 years and always stayed at the Delphin Group and would appreciate something as a gesture so she extended our room for 2hrs !!!!!! I was absolutely disgusted and disappointed in the attitude and lack of support from Mina who is supposed to be sorting guests issues not quoting company policies. Based on this experience I will not be returning to the Titanic as it is very tired in places and some staff are so miserable and the management walk around and don’t speak or smile to you !! Our last night we went to the restaurant and had some chicken that turned out to be raw and the head Chef agreed with me it wasn’t acceptable. So dirty rooms and uncooked food please consider and read reviews before booking but on a positive the animation team were fantastic some of the best we’ve seen and Alena was so guest focused and friendly she needs to be the customer services manager!!!
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Read the recent reviews so many unhappy guests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 12 Aug 2024
Dear Adrian, Our hotel always stands firm against guests' attempts at blackmail and threats. As stated in your emails, the room was not cleaned because the "Do Not Disturb" (DND) sign was displayed. When you called, we explained the DND policy to you. Placing the DND sign means "DO NOT DISTURB," and as such, our staff is not permitted to enter or clean the room. You attempted to exploit this situation by threatening and blackmailing us via email to obtain a free meal at our Beef A La Carte restaurant. We would like to emphasize that our hotel never gives in to bribes or accepts such blackmail. We consider this review to be invalid. Sincerely, Titanic Deluxe Lara Hotel Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have just returned from this hotel it is not a 5* plus hotel as advertised, we arrived late at night our room was on the top floor the next day we went on to the balcony to find it filthy with bird poo everywhere. We waited till the Sunday to see if it would be cleaned up no not done went to reception they tried to fob us off they eventually sent 3 cleaners to our room it took them an hour to clean up we asked to change room stated we couldn't move till the next day .The hotel itself is a bit of a shambles at times dinner time is like school dinners nothing is centralised plates are always cold its a bit of a free for all , when you do sit down you can't get the attention of the girls to get a drink very slow and surly didn't seem to care .The steak house and Italian are not in with the deal you have to for them £90 for 2 steakes £50 for 2 Italian meals ,sunbeds by the pool impossible to find ,as usual selfish people grabbing 2 sets of beds not monitored at any time ,if you go to the bar area the waitresses ether get your order wrong or forget to come back ,only met 3 bar staff with a smile will definitely not go back to this hotel reception staff very stand offish don't like any criticism. You can't move for children or pushchairs, the entertainment rubbish they seem to think there in ibiza not suitable for the adults .
Read more
Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Management, Müşteri Hizmetleri / Ön Büro at Titanic Deluxe Lara
Responded 20 May 2024
Dear Valued Guest, Thank you for taking the time to provide detailed feedback about your recent stay at Titanic Deluxe Lara. We sincerely apologize for the numerous issues you encountered and for not meeting your expectations. It is disappointing to hear about the state of your room upon arrival and the cleanliness of your balcony. This is not reflective of the high standards we strive to maintain. We apologize for the delay in addressing this matter and the inconvenience it caused you. We are sorry to learn about your dining experience. The description of dinner service resembling a chaotic environment is concerning. We aim to provide a pleasant and organized dining experience, and your feedback will be shared with our team to make necessary improvements. The additional charges for the steakhouse and Italian restaurant should have been clearly communicated, and we regret any confusion this caused. The difficulty in finding sunbeds and the lack of monitoring is another issue we need to address. Ensuring all guests have a comfortable experience by the pool is a priority, and we will review our procedures to prevent this from happening in the future. Your comments about the service, particularly the attentiveness of the waitstaff and the reception staff, are deeply concerning. We apologize for any perceived lack of hospitality and for the slow service you experienced. We will provide additional training to our staff to ensure they meet the high standards of customer service we strive for. Regarding the entertainment, we aim to provide a variety of activities that cater to all our guests. We regret that it did not meet your expectations and will take your feedback into account to better balance our offerings. We appreciate your candid feedback, as it helps us identify areas for improvement. We hope you might consider giving us another chance in the future to provide you with the true 5-star experience you deserve. Should you decide to return, please contact us directly, and we will make every effort to ensure your stay is exceptional. Warm regards, Hotel Management Titanic Deluxe Lara
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
