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Mercure Mragowo Resort & Spa

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Mercure Mragowo Resort & Spa
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252 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Gurgaon, India
Reviewed 3 weeks ago

Basic on room amenities and furnishings. Staff is friendly and helpful. Spa/ swimming pool amenities are good. Offers splendid views of the lake. But falls short on the luxury and Accor level comfort.

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Helpful?
Thank Kritika1307
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

Thank you for taking the time to tell us about your experience at the Hotel Mercure Mragowo Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Bydgoszcz, Poland
Reviewed 3 October 2016

Hotel Staff very kind and friendly, restaurant on high level. However rooms incl. balcony and whole exterior needs urgent restoration (really old and bad looking). The price/quality index on v. low level due to urgent restoration needed (two stars thanks to kind and friendly Staff).

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Helpful?
Thank Carvalinho79
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

Thank you for taking the time to tell us about your experience at the Hotel Mercure Mragowo Resort & Spa. I am sorry that all your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

kiryat motzkin
Reviewed 31 August 2016

This is a spa and emusment hotel for famlies with kids and on August it was realy crouded. Not recomended for a lone traveler, unless you are on your way. We got a huge room on the fifth floor. A huge bathroom. No AC but a fan. A leftover of the old regime? Very good and rich breakfast and dinner....

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Helpful?
Thank yossil01
Athens
Reviewed 3 July 2016

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Helpful?
Thank RolandAthens
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

Gdynia, Poland
Reviewed 26 June 2016

The description on Accor corporate www suggests this place is a 4* resort. As I trust the chain for keeping up to their standards I chose Mercure Mrągowo for my and my spouse's short break. To our great disappointment the 4* quality was only the memory of the better past. Everything form the service to the room was not up...

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Helpful?
Thank mrsMaus
Marlborough, United Kingdom
Reviewed 6 January 2016

With my lady, we spend four nights in this hotel between 30th December and 3rd January. Room was clean and tidy. Everyday room was cleaned and staff replaced used towels and add a new shower gel and shampoo. Hotel looks a little bit old and need refurbishment, but it is nothing strange, when everywhere you see a lot of kids....

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Helpful?
Thank ArtSienk
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Montreal, Canada
Reviewed 29 November 2015

A lot of reviews mention that the rooms are tired. My room itself was fine, seems to be freshly refurbished, and new furniture, but the bathroom was definitely old, and shower cubicle is very small. (See pictures). View from window and surrounding is spectacular, and every room has a balcony. Amenities are higher than expected for a remote are 4-star...

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4Thank nomad6022
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Warsaw, Poland
Reviewed 12 November 2015

This hotel fits Mercure's standards. It is located very near the lake and the Amphitheater. Rooms are spacey, comfortable equipped with tv, tea/coffie maker, hairdryer, toiletries, and even balcony (not sure if all of rooms have a balcony but most of them has). They are clean, with free wi-fi. Breakfast is tasty with many choices of different dishes. Parking is...

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Helpful?
Thank 3713ej
Anetta D, General Manager at Mercure Mragowo Resort & Spa, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Warsaw, Poland
Reviewed 5 November 2015

Very good location, big parking, quiet neighborhood, indoor pool and sauna. Rooms need to be refreshed. Small bathrooms (with shower only, even in superior) and, in my opinion, uncomfortable, too hard beds. Great view on the lake and balcony in every room. Very helpful, professional staff.

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1Thank Przemek M
Anetta D, Manager at Mercure Mragowo Resort & Spa, responded to this review

We are grateful to you for sharing with us yours views and we hope that we will still have the pleasure to host you once again in our hotel. Best regards, Anetta Dryszel General Manager

Lot-et-Garonne
Reviewed 8 September 2015

This hotel, nicely situated beside a lake, appears to be somewhat old, and rambles over a considerable area of one or two storey wings. The public areas are extensive and spacious. My room, a very long walk from the reception, was somewhat bigger than most Polish hotel accommodation I'd stayed in - up-to-date, well fitted out, and well maintained. It...

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Helpful?
Thank PeterFrance
Anetta D, Manager at Mercure Mragowo Resort & Spa, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Mragowo Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Beachfront
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
4 star hotel offering 214 rooms, located on Czos Lake in Great Mazury Lakes (resort area), 2 km from the city centre. Resort and Spa facilities include swimming pools, jacuzzi, saunas, outdoor jacuzzi, six treatments rooms, pool with Dead Sea mineral salts and a steam bath. Other amenities are also on offer, a restaurant, lobby bar, fitness centre, bowling alley, kids activity room, outdoor tennis courts, outdoor playground and mini golf as well as other recreational equipment available for rental. ... more   less 

Additional Information about Mercure Mragowo Resort & Spa

Address: ul. Gizycka 6, Mragowo 11-700, Poland
Region: Poland > Northern Poland > Warmia-Masuria Province > Mragowo
Price Range: £28 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Mragowo Resort & Spa 4*
Number of rooms: 214
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Mragowo Resort & Spa staff and other travellers.
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Questions? Get answers from Mercure Mragowo Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room with lake views”
 of 5 bubbles Carvalinho79, 3 Oct 2016 | Read review
“The highest room numbers are the quietest.”
 of 5 bubbles ArtSienk, 6 Jan 2016 | Read review
“The farther from restaurant/bar the better.”
 of 5 bubbles 22przemekm, 5 Nov 2015 | Read review
“Used a lot by coach parties, can get busy”
 of 5 bubbles Drachsi, 6 May 2015 | Read review
“We were happy with our room but I'm sure others had views of the lake”
 of 5 bubbles ShadowOnTheWall, 25 Sep 2014 | Read review
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