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Premier Krakow Hotel

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Traveller (215)
Room & Suite (103)
Dining (23)

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About

#179 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Finding an ideal quiet hotel in Krakow does not have to be difficult. Welcome to Premier Krakow Hotel, a nice option for travelers like you. Free wifi is offered to guests, and rooms at Premier Krakow Hotel offer a flat screen TV and air conditioning. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a concierge, and room service. Guests of Premier Krakow Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, parking is available. While staying at Premier Krakow Hotel, visitors can check out St. Florian's Gate (Brama Florianska) (2.1 mi) and Stare Miasto (2.2 mi), some of Krakow's top attractions. When you’re feeling hungry, be sure to check out Cafe Camelot, Krakowska Manufaktura Czekolady, and E.Wedel Chocolate Lounge at Cracow Rynek Street, which are some cafes that are popular with locals and out-of-towners alike. During your visit, be sure to check out Sandomierska Tower (1.2 mi), which is a popular attraction within walking distance of the hotel. Premier Krakow Hotel puts the best of Krakow at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Swimming pool toys
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Conference facilities
Banquet room
Meeting rooms
Massage
Solarium
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English, German, Italian, Polish
364Reviews8Q+A20Room tips

Reviews
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wpaula83 wrote a review Aug 2023
Bath, United Kingdom2 contributions12 helpful votes
The biggest problem with this hotel is the staff's attitude... They make you feel as if you are an annoyance to them. They turn lights down before the breakfast has officially finished as if to say "leave now" and when asked to turn the lights back up, they reply "oh, you cannot see, can you?!" - shocking!!! They don't make eye contact and have a terrible manner and walk around with a scowl. I think the more experienced staff/floor managers do a great disservice to the younger members of the team by discouraging hospitable behaviour (e.g. telling them to ignore a guest's request to refill a juice machine because "breakfast is finishing in 5 minutes anyway"... so who cares about the paying guests, right?!). Housekeeping is a joke as they either don't turn up or create an illusion of having been there (e.g. folding a wet towel and placing it as if it was fresh, not replacing dirty glasses). The interior of the hotel rooms is dated (shabby wallpaper, bathroom fan and the fridge not working), but I guess you could live with that if the staff were welcoming and friendly - they really are not (with an exception of one receptionist and a chap behind the bar - the rest just need a long, hard look at themselves in the mirror; they are clearly unhappy about something but taking it out on their guests is not the answer!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not stay there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Choochoo wrote a review Apr 2023
1 contribution
Following reasons why I won't visit this hotel again NO FREE CAR PARK FOR GUESTS FRIDGE DOESN'T WORK IN THE ROOM LACK OF GREETING FROM THE YOUNG RECEPTIONIST THE PUBLIC COMPUTERS DON'T WORK IN THE LOBBY OR CLOSE TO THE RECEPTION COLD AND LOW QUALITY EVENING BUFFET AND HIGH PRICE BORING FOR CHILDREN/ NO PLAYGROUND OR ANY OTHER ACTIVITIES EXCEPT A SMALL POOL
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luv2Tour2 wrote a review Oct 2022
Ann Arbor, Michigan2729 contributions182 helpful votes
+1
The room was a bit on a small side, so it was a tight fit for three people and their luggage. However, the beds, mattresses, bedsheets, and pillows were comfortable. The bathroom was small as well. Everything was very clean. There is no refrigerator in the room, what they have is what they call a mini bar, it is basically a cooler. I was told that if we put something cold in there, it will keep the temperature for a few hours, but it does not produce any coldness. It was a big bummer because we needed to store some of our food in a refrigerator. At the same time, there was a little kettle with a bunch of hot tea and coffee we could make in the room, which was nice. We were also provided with courtesy water. The location of the hotel is convenient to get to grocery stores and center town. There is no public transport nearby, so we drove to everywhere we needed to go. Overall, a good stay.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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darren i wrote a review May 2022
Bielsko-Biala, Poland3 contributions3 helpful votes
Arrived and reception staff nice and helpful. Unfortunately that's where it ends. Restaurant was closed and staff turned us away without reason. We returned later in the evening to be told that it's a set price buffet. Most selections were empty and what was left was luke warm and not kept at a safe temperature. The room seemed OK until we found out that the fridge doesn't work, the radiator in the bathroom does not work so after your first shower you will have a wet towel for the rest of your stay. Bathroom cleaning could be improved. Has a 4 star rating so I would be worried to see a 3 star as this is terrible for a 4 star.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Plenty of parking
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Petr M wrote a review May 2022
1 contribution
+1
We used the services of the Best Western Premier Krakow Hotel, the staff was extremely uncomfortable, the order was for 2 adults and 2 children, an extra bed was prepared for only one child, the reception told me that no one ordered additional bedding and a towel for another child. After an exchange of views, the missing bedding was delivered to us. Furthermore, the cleaning of the room was appalling. The hotel's facilities were a tragedy. In one room the fridge didn't work at all, in the other room it was so hot instead of cooling, there was scattered furniture, loose tiles in the bathroom, broken safe, TV dust, poor ventilation, broken air conditioning and a corrugated floor on the fourth floor in the hallway. This hotel was qualified as a 4 star hotel in 1985, but not today. The photos in their presentation are beautiful, but unfortunately they do not identify with the reality Ternto hotel never knows...
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Date of stay: May 2022
Value
Service
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p-dominika wrote a review Jul 2021
Krakow, Poland6 contributions10 helpful votes
In fact, it is difficult to evaluate the stay, because the reservation made in the second half of May (almost 2 months before the planned arrival of the guests, wedding occasion) for my guests was canceled by the hotel 2 weeks before the stay. The reason for the cancellation was that the another bigger group had booked places in the hotel, wishing there were no other guests at the hotel. lt's outrageous. It clearly shows that guests who plan and make reservations in advance are disregarded as soon as it becomes possible to book another, larger group. It is very stressful to look for another hotel for 12 people 2 weeks before the planned arrival during the holiday season. The receptionist admittedly offered help in finding other hotels, but it does not change the negative reception of the hotel.
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Date of stay: June 2021
Location
Service
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Love_2_travel wrote a review Jan 2020
Barnard Castle, United Kingdom206 contributions87 helpful votes
We didn't choose this hotel. Our flight was cancelled and this hotel was provided by the airline. The food was lovely that we were served in the evening although we had no choice of what we were having. The breakfast was ok but nothing fancy. Rooms very tired but did the job we needed. 2 nights and I'm glad it wasn't any longer.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from gm_BestWesternKrakow, Deputy Front Office Manager at Premier Krakow Hotel
Responded 26 Jan 2020
Dear Madame, Thank you for Your opinion. Your business is very important to us and we value your feedback. Your comments, especially about rooms condition are valuable for us. We know that we can improve to deliver a superior experience for you and other guests in the future. We know that everyone prefer to choose dinner but unfortunately it is very hard to arrange when airport send us many Guest if their light is cancelled. We hope You understand this but thank You that You mention it. We hope you will change Your mind and come back to our hotel in the future. Best regards, Przemysław Wolski Deputy Front Office Manager Best Western Premier Krakow Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul K wrote a review Oct 2019
Oshawa, Canada96 contributions88 helpful votes
After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an upgrade was not possible and we understood the reason why as it was quite heavily booked. AC was not functioning, no fans available, no luggage rack for our suitcases, tap leaking along with a few other minor things. No other rooms were available we were told. Breakfast was good but we were rudely warned on day one by one of the hostesses that food was not to leave the restaurant given the fact that we grabbed one bun too many and did not want to throw it out or put it back into the basket for hygienic reasons. You should have seen the fruit and sandwiches taken by a few large groups....we seemed to have been singled out as we were not part of any group. On our third night, just our luck there was a wedding at the hotel and our room was directly above the outside smoking patio which was the gathering point for very happy but loud wedding patrons. Requested room change knowing that the party would go on into the morning hours and were bumped around to 2 other rooms before one was finally acceptable. By 10:30pm we finally settled into our changed room after unpacking and repacking numerous times. ( the party went until 5:00 am so e were told). Evening staff were understanding but it did affect our rating. Discussed issues with Management via email The next day and they gave us a bit of a discount with 15% off one night and free parking. Certainly a Premier hotel but as Diamond Select members we did not feel as if it was one, even though we use BW globally. Signed...a seasoned traveller.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from gm_BestWesternKrakow, Deputy Front Office Manager at Premier Krakow Hotel
Responded 15 Dec 2019
Dear Sir, Thank You for Your opinion. We are sorry that we were not able to meet all expectations and problems during Your stay. WE would like to thank you for letting us know about your judgments on the services that should be improved allowing us to offer a better experience for you and the rest of the our customers. We are sure Your opinion would be very valuable for us and it will help us to improve quality of service. Best regards, Przemysław Wolski Deputy Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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P. Heijn wrote a review Oct 2019
1 contribution1 helpful vote
Lovely Hotel with very friendly staff at the reception as well in the restaurant, cleaning. Nice relaxing garden with a mini Louvre. Rooms where clean with posibillity to make coffee/ Tea. Good beds. Breakfast, well i would give it a 10!! And dinner also very tasty! With my compliments to kzrysztof and the chef in the kitchen! Had a lovely time! Petra Heijnis, Sneek/ Holland.
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Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from gm_BestWesternKrakow, Deputy Front Office Manager at Premier Krakow Hotel
Responded 10 Nov 2019
Thank You very much for Your opinion and all good words. We are pleased that You enjoyed Your stay in Best Western Premier Kraków. Hope You will visit us again and Your next stay will be even better. Best regards, Przemysław Wolski Deputy Front Office Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew Littlejohn wrote a review Oct 2019
1 contribution1 helpful vote
From the start the staff helpfully in lots of ways, i could not ask for more. The room was clean. I been in lots of hotel all over the world and this is a good 4 star one. They book 3 tours for us. And the Sauna and pool was great as well. The only thing that there was not any bars near but the hotel one. But the town was not that far away. Thanks for a nice time.
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Date of stay: October 2019
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from gm_BestWesternKrakow, Deputy Front Office Manager at Premier Krakow Hotel
Responded 10 Nov 2019
Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We are really happy that You enjoyed Your stay in our hotel. City centre is about 4,5 km from the hotel, but it is easily reachable by taxi or public transport. Best regards, Przemysław Wolski Deputy Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£49 - £65 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakow
NUMBER OF ROOMS
169
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PREMIER KRAKOW HOTEL - Updated 2024 Prices, Reviews (Poland)

Frequently Asked Questions about Premier Krakow Hotel
Which popular attractions are close to Premier Krakow Hotel?
Nearby attractions include Galeria Bronowice (0.7 miles), Bielany-Tyniec Landscape Park (0.5 miles), and Park Krowoderski (0.3 miles).
What are some of the property amenities at Premier Krakow Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Premier Krakow Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Premier Krakow Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Premier Krakow Hotel?
Conveniently located restaurants include Indian Flame, Przystanek Vietnam, and Stacja Cucina.
Are there opportunities to exercise at Premier Krakow Hotel?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Premier Krakow Hotel have airport transportation?
Yes, Premier Krakow Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Premier Krakow Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Premier Krakow Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Premier Krakow Hotel?
The staff speaks multiple languages, including English, German, Italian, and Polish.
Are there any historical sites close to Premier Krakow Hotel?
Many travellers enjoy visiting Muzeum Krakowa, oddział Fabryka Emalia Oskara Schindlera (3.7 miles), Wawel Cathedral (2.7 miles), and Wawel Royal Castle (2.7 miles).