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H15 Luxury Palace

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Traveller (163)
Room & Suite (34)
Dining (5)
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About

#51 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
H15 Luxury Palace is a hidden gem amongst treasured luxury hotels; a truly unique place located in the magical city of Krakow. Situated a mere two hundred meters from the largest medieval town squares in Europe, it is not a surprise that historically the building was a real Palace. The Lubomirski Palace was formed by merging neighboring townhouses in the XVI century, and with new architectural additions, H15 Luxury Palace was created in the XXI century to fuse the old with the new in a flawless synergy. With seventy distinctive rooms and apartments, our guests will experience the service, amenities, comfort, and luxury only suitable for a Palace. The interiors have been carefully designed to integrate both restored historical features and new modern aspects. Timeless stone fills the baths complimented by designer fixtures and glass. Modern furniture balances the interiors of the rooms creating an exceptional experience of elegance and luxury. The amenities also fit a Palace, consisting of Artesse fine dining restaurant (rated in the MICHELIN Guide), TheHours bistro with full bar, fitness center, swimming pool, jacuzzi, wet and dry saunas, and a SPA. H15 Luxury Palace opened in June of 2020 to continue its historical journey of being a Palace, but this time as a luxury hotel. It opened as the second hotel under the H15 brand. The Palace wholly encompasses the mission of H15, which is to develop sanctuaries of creative design and luxury. As the only hotel in Poland, it was included in the list of the 15 most beautiful hotels in Europe in the "Fodor's Finest Hotels 2022".
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycle tours
Babysitting
Paid private parking nearby
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Patio
Walking tours
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Business
Languages Spoken
English, German, Polish, Ukrainian
125Reviews1Q+A20Room tips

Reviews
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SEL2970 wrote a review 16 Apr
worcester136 contributions55 helpful votes
+1
Had a beautiful weekend break here. Our room was stunning with two huge bathrooms. Breakfast was good and it’s perfect place to enjoy krakow. We were invited to enjoy a short historical tour of the hotel with the oldest rooms, furniture and spaces still being developed. Really interesting to know Our daughter was staying elsewhere but we were able to enjoy breakfast with them and use the spa together one early evening (no extra charge) which was very much appreciated. We enjoyed our relaxing spa time after a busy day with a lovely bottle of rose champagne All staff were attentive and helpful. The best hotel in Krakow without a doubt
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded today
Dear Guest, It sounds like you had a wonderful weekend break at our hotel. We are delighted to hear that you enjoyed your stunning room, delicious breakfast, and the opportunity to explore the historical aspects of the hotel. We are also glad that we could accommodate your request to enjoy breakfast and use the spa with your daughter. Your satisfaction is our priority, and weare pleased that our attentive and helpful Staff contributed to your enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Krakow! Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Howard A wrote a review 4 Apr
Washington, District of Columbia, United States13 contributions2 helpful votes
We enjoyed our stay at this hotel. But on our first evening, we went for drinks at the bar. I was shocked at the amount of the bill. My wife had two glasses of wine. I ordered my favorite drink: vodka with orange and grapefruit juice. I requested one glass with ice, vodka and the juice. The bartender brought me a glass with a small amount of vodka with two bottles of juice similar to the ones we were offered at breakfast. I was stunned when I found I was charged 40 zlotys ($10) for each bottle. I was also surprised when I asked for more peanuts. I have NEVER been in a bar which charges for peanuts. But we were charged 35 zlotys for two small bowls of nuts. The total was 444 zlotys, $117.43, which is a sum I have never encountered for a few drinks at a bar. We feel we were overcharged. For instance, we paid 136 zlotys for similar drinks at the Paragon sports bar down the street from the hotel. We spent only 454 zlotys for a complete dinner at Farina, the restaurant on the next corner.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Stay away from the bar. The prices are outrageous.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 6 days ago
Dear Mr Arenstein Thank you for being our Guest at H15 Luxury Palace in Krakow. I am pleased you have had a positive overall experience relating to your stay at our hotel. Thank you for your feedback, I have read your points carefully, trying to understand whether there has been any potential fault of the team members during the service. I have to admit we delivered the right products, provided the quality service and charged the right amounts according to the price list (both menu items and the service chargé). On top of everyting our Guest Relations Manager offered solutions to compensate for your dissatisfaction and potential inconvenience. Following the Guest-oriented approach we did our best to make sure you would leave fully satisfied. This satisfaction of yours was thoroughly monitored up until your check-out. Given the points you have raised I consider comparing the prices of standalone restaurants of varying quality to the luxury tier venue unfair. Moreover – the items on the bills I have seen are difficult to set side by side as they do not represent equal cathegories. H15 Luxury Palace is a luxurious establishment offering its Guests premium products, such as Grey Goose – premium vodka or Czajkowski premium Polish craft wines. Our staff members at the bar are well trained to be flexible and offer alternative solutions. Truly such is our Sommelier and Assistant Manager whom you expressed your feedback to. I trust my explanation is satisfactory and your overall impression of Krakow and our hotel will remain positive. Kind regards Marcin Ziobro General Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lianagt wrote a review Mar 2024
Moss, Norway1 contribution
A beautiful hotel with the best staff! Excellent service. We are so pleased with absolutely everything - the rooms, the food and the people working there. The hotel is nearby market place, museums and the finest restaurants. We will come back!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 3 weeks ago
Dear Guest, Thank you for sharing your glowing review of our hotel. We are thrilled to hear that you had such a wonderful experience during your stay. It brings us immense joy to know that you appreciated every aspect of your visit, from the beautiful rooms to the delicious food and, most importantly, the exceptional service provided by our Staff. Ensuring our guests feel well taken care of and have everything they need is always our top priority, and we are delighted that we were able to exceed your expectations in this regard. We are also pleased to hear that you found our location convenient for exploring the nearby attractions and restaurants. We can't wait to welcome you back for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the meantime. Sincerely Yours Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry T wrote a review Mar 2024
Poland6 contributions4 helpful votes
+1
H15 Luxury Palace is a true gem We have been to 12 hotels over the years, nothing less than a 4* hotel, but mostly so called 5* hotels. Our experience at H15 Luxury Palace was absolutely amazing all the staff are well experienced at what they do, very helpful polite and treat you with respect, absolutely nothing is a problem for them this is truly a brilliant hotel. We stayed 4 days in a super deluxe room and 4 days in the presidential suite. Our rooms were cleaned every day, to the very high standards that they do, Absolutely Spotless . The pool and spa area are excellent, the staff here are also very nice to you, very professional The food here is fantastic, the breakfast is cooked from the menu scrambled eggs ,poached eggs, bacon, omelette etc, all cooked for you personally. The restaurant and bar food is high quality, not to mention how tasty the dishes are "brilliant." The staff on the front reception are very helpful friendly and welcoming they get you off to a good start, but it only gets better . I can truly say all the staff at this hotel put in the effort to make your stay enjoyable ,also the maids who cleaned our rooms will take the time to talk to you. Sorry H15 Luxury Palace I don't think there is anything you could do to improve on what you're doing. A truly wonderful experience and a big big thanks to all of you! Will definitely be back that's for sure
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The pool and spa are excellent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 3 weeks ago
Dear Jackie, Thank you immensely for your glowing review of your recent stay at H15 Luxury Palace. We are truly delighted to hear that your experience with us surpassed your expectations and that every aspect of your stay, from our attentive staff to our luxurious accommodations and outstanding culinary offerings, contributed to a memorable experience. It brings us immense joy to know that our Team's dedication to providing exceptional service was evident throughout your stay. We take great pride in ensuring that every guest feels valued and well-cared for, and your kind words serve as a testament to our commitment. Your appreciation of our meticulous housekeeping standards, well-appointed spa facilities, and delectable dining options is greatly appreciated. We are thrilled to hear that you thoroughly enjoyed the personalized breakfast experience and found our restaurant and bar offerings to be of the highest quality. We will be sure to pass along your compliments to our entire Team, including our front desk staff and housekeeping team, who played a crucial role in ensuring your comfort and satisfaction. Your words of encouragement mean the world to us and serve as motivation to continue delivering exceptional hospitality. We look forward to the opportunity to welcome you back to H15 Luxury Palace for another unforgettable stay. Until then, we extend our warmest regards and best wishes. Sincerely Yours Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Garry Evans wrote a review Mar 2024
Northwich, United Kingdom14 contributions7 helpful votes
Had a Fantastic stay in this wonderful Hotel enjoying a superb massage with Dominika left me refreshed and relaxed would recommend will Definitely visit again city is wonderful and very friendly reasonable food prices and a lovely overall atmosphere
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 12 Mar 2024
Dear Schwantz, Thank you for sharing your positive experience at our hotel. We are thrilled to hear that you had a fantastic stay, enjoyed Dominika's superb massage, and found our city to be wonderful and friendly. Your recommendation means a lot to us, and we can't wait to welcome you back for another visit. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire Hanafin wrote a review Mar 2024
2 contributions
We had to move rooms due to building work but it was done without fuss and quickly sorted. The hotel is beautiful, the staff extremely polite and very helpful. Beds comfortable, rooms spacious and pleasant. The spa treatment was fabulous (facial massage by Dominika), breakfast delicious and whilst we have only been here a day, the hotel looks well situated for restaurants and tourist areas. Would definitely recommend.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 8 Mar 2024
Dear Guest, Thank you for sharing your positive experience at H15 Luxury Palace. We appreciate your understanding regarding the room change due to building work, and we're glad it was swiftly resolved to your satisfaction. It is heartening to know that you found our hotel beautiful, our staff polite and helpful, and your spa treatment enjoyable. We'll be sure to pass on your compliments to Dominika for the fabulous facial massage. Your recommendation means a lot to us, and we hope the rest of your stay is just as delightful. If there is anything more we can do to enhance your experience, please feel free to let us know. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter R wrote a review Mar 2024
6 contributions8 helpful votes
We’ve just come back from a city break in Krakow where we stayed at this hidden gem of a hotel. Nothing was too much trouble the staff were all amazing. Our room was beautiful, quiet and was well appointed with everything you need. We’re very confident that we will revisit again. Thanks to all the team for making our stay just perfect.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 8 Mar 2024
Dear Peter, Thank you for choosing H15 Luxury Palace for your recent city break in Krakow, and for taking the time to share your wonderful feedback. We are thrilled to be considered a hidden gem and are delighted that you had an amazing experience. It is truly rewarding to hear that our staff went above and beyond to ensure your stay was perfect. We take pride in providing beautiful and well-appointed rooms for our guests. Your confidence in revisiting is the greatest compliment we could receive. We look forward to welcoming you back on your next visit to Krakow. Kind regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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craig h wrote a review Mar 2024
Rossett, United Kingdom20 contributions5 helpful votes
+1
Fabulous hotel. One of the finest I've stayed in in Europe Spotlessly clean, warm and very helpful staff,, excellent spa area , lovely room Breakfast was very good . Great selection. Freshly cooked in front of you Simply couldn't fault a thing
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Sunday In the city was very busy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 8 Mar 2024
Dear Craigh, Thank you for your fantastic review. We are thrilled to hear that your stay at our hotel was one of the finest experiences you have had in Europe. It is delightful to know that you found our hotel spotlessly clean, enjoyed the warmth and helpfulness of our staff, and had a great experience in our spa area. We take pride in offering a diverse and fresh breakfast selection, and we are delighted that it exceeded your expectations. Should your future travels bring you back to Krakow, we would be honored to welcome you again to H15 Luxury Palace. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel P wrote a review Feb 2024
4 contributions1 helpful vote
+1
Fantastic stay from start to finish, sparkling wine on arrival - bell boy took us to our rooms very nice man, breakfast staff fantastic and so efficient. Hotel is stunning, perfectly positioned to get to everything in Krakow. Lovely room and high quality finish to the hotel decorations. Spa facilities and pool is a real treat after a tiring day sightseeing. Thanks for making us feel so special!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 2 Mar 2024
Dear Rachel, Thank you for choosing H15 Luxury Palace Hotel for your stay in Krakow, and for sharing your fantastic experience with us. We are delighted to learn that you had a wonderful stay from start to finish and that our team members contributed to making your visit special. It is heartening to hear that you enjoyed the sparkling wine upon arrival, appreciated the assistance from our bell boy, and found our breakfast staff fantastic and efficient. We are thrilled that you found our hotel stunning and well-positioned for exploring Krakow. The fact that you took advantage of our spa facilities and pool adds to our joy. Your kind words motivate us to continue providing exceptional service to our guests. We look forward to the pleasure of welcoming you back for another memorable stay. Kind regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sarah wrote a review Feb 2024
Sheffield, United Kingdom4 contributions3 helpful votes
This hotel is amazing On arrival we were given a welcome glass of fizz. It was my birthday and some mini cakes were left in the room A very special touch. The à la carte breakfast was exceptional. I would highly recommend the eggs Benedict. The hotel is spotlessly clean throughout. The staff are welcoming and friendly it was raining and even offered us the loan of the hotels umbrellas. The bathroom had a heated floor this was lovely and cosy. The beds comfortable and luxurious. If you are visiting krakow this is a great location 5 minutes away from the central square.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 27 Feb 2024
Dear Guest, Thank you for your glowing review. We are thrilled to hear that you found our hotel amazing and that your birthday celebration was made special with a welcome glass of fizz and mini cakes—a truly delightful touch. Your appreciation for our exceptional à la carte breakfast, especially the recommendation for eggs Benedict, is deeply gratifying. We are pleased that you found our hotel spotlessly clean, with welcoming and friendly staff. It's wonderful to know that the heated bathroom floor added a cozy touch to your stay, and we're glad you found the beds comfortable and luxurious. Thank you for highly recommending our hotel, and we look forward to the pleasure of welcoming you back on your next visit to Krakow. Sincerely Yours Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£155 - £218 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
H15 Palace Hotel
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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H15 LUXURY PALACE - Updated 2024

Frequently Asked Questions about H15 Luxury Palace
Which popular attractions are close to H15 Luxury Palace?
Nearby attractions include Krakow's Rynek Glowny Central Square (0.2 miles), TasteVodka Kraków Vodka Tours & Tasting Experiences (0.2 miles), and Krakow Crawl (0.2 miles).
What are some of the property amenities at H15 Luxury Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at H15 Luxury Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H15 Luxury Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at H15 Luxury Palace?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to H15 Luxury Palace?
Conveniently located restaurants include Ristorante Sant'Antioco, Dolabella Due, and Soul Resto Bar.
Are there opportunities to exercise at H15 Luxury Palace?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does H15 Luxury Palace have airport transportation?
Yes, H15 Luxury Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is H15 Luxury Palace located near the city centre?
Yes, it is 0.4 miles away from the centre of Krakow.
Are any cleaning services offered at H15 Luxury Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at H15 Luxury Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.