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Novotel Krakow City West

Freshly made omlettes!
Traveller (670)
Guest Room
Room & Suite (337)
Restauracja / Restaurant
Dining (118)
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£83
£82
£79
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About

4.0
#87 of 296 hotels in Krakow
3.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Czterogwiazdkowy hotel Novotel Kraków City West usytuowany jest 15 minut jazdy od lotniska Kraków-Balice oraz 20 minut spacerem od Starego Miasta. Na Gości czekają duże, klimatyzowane pokoje z łazienką wyposażoną w suszarkę do włosów. Cena zakwaterowania obejmuje dostęp do Internetu. We wszystkich pokojach w hotelu Novotel Kraków City West znajdują się meble w ciepłych kolorach, miejsce do pracy, czajnik elektryczny, sejf oraz minibar. Rano serwowane jest obfite śniadanie w formie bufetu. Restauracja w hotelu Novotel Kraków City West zaprasza przez cały dzień na potrawy kuchni polskiej i międzynarodowej. Do dyspozycji Gości jest także nowocześnie urządzony hol z częścią wypoczynkową, biblioteką i kącikiem dla dzieci. W barze Novo2 można posłuchać muzyki na żywo. Hotel oferuje bezpłatny transfer do centrum miasta (według rozkładu). Odległość od Starego Miasta wynosi 4 km. Lotnisko Kraków-Balice oddalone jest od hotelu Novotel o 10 km.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Bicycle rental
Kids stay free
Babysitting
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, Polish
1,681Review66Q+A99Room tips

Reviews
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Detailed Reviews
Stefano Motroni wrote a review Sept 2020
Lucca, Italy73 contributions54 helpful votes
4.0 of 5 bubbles
An excellent example of how sanitizing and stay safely in a Hotel should be. Perfectly clean room with, new towels as soon as you ask, all the common spaces equipped with alcoholic gel in order to wash your hand, personnel always polite and helpful. Good position, five minutes by car to the old city center of Krakow, there is also the possibility to rent a bicycle. Restaurant it is ok, not a great variety of food for dinner but breakfast does not let you down. The only disappointing thing is the shower glass..it is not easy to have a shower and not spill water all over the floor.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Specialist, Obsługa klienta / relacje z gośćmi at Novotel Krakow City West
Responded 23 Oct 2020
Dear Stefano, thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed your time at Novotel Kraków City West and felt safe during your stay. In these exceptional circumstances the health and safety of our guests and employees remain our top priority. We look forward to welcoming you back again soon. Warm regards, Bożena Sobucka Guest Experience Specialist
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debzy1985 wrote a review Mar 2020
Kilmarnock Ayrshire52 contributions54 helpful votes
+1
5.0 of 5 bubbles
We stayed at Novotel Kraków City West for 4 night at the beginning of March. As a family of 3 travelling with a 9 Yr old, facilities are something we look for in a hotel. This one fitted the bill perfectly. The room we had (920) was the Novotello the dragon room, complete with cuddly toy dragons, dragon decor and several colouring activities etc. We even had some fruity yogurt treat handed into our room, very tasty they were too. My son loved the design of the room. Very spacious and clean as well. In the hotel foyer is an xbox and a table football game. Great for keeping our child occupied. There is a shuttle service into the city (it goes to novotel centrum then a 10 min walk to city Square) on a daily basis, we used this for the 3 days we were there, walked to where we were going and walked back to the hotel (the return shuttle was at 9pm which was too late for us!!) which took around 45 mins from the city centre. The 2 football stadiums (Wisla and Cracovia) are a short distance away from the hotel and we were delighted to see the Wisla team in the hotel before their Derby match against Cracovia. We had a meal in the hotel restaurant one night as well, delicious food and very well priced. Would definitely recommend. Now the negatives... The hotel has none!! My only complaint isn't the hotels fault, only that the building site nearby would wake us at 7am but once it's finished that won't be a problem. Will we stay again?? Absolutely!! Close enough to be in the city, far enough out to be quiet!!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
S L wrote a review Oct 2021
Manchester, United Kingdom38 contributions59 helpful votes
+1
5.0 of 5 bubbles
We have just returned from our enjoyable stay here. The hotel is easy to get to by ubers and bolts - apparently there are also bus links but as the taxis were cheap enough we always explored those first. On arrival, the hotel was clean and staff were friendly. At check in we had a room upgrade to the executive floor as we had previously stayed with Novotel a few times. When entering our room we had a lovely surprise of a bottle of red wine with a little note as it was our anniversary, this was a lovely extra from the hotel. We had payed for breakfast as it was only an extra £2 each per day when booking and it definitely worth it, there were plenty of choices of cereal, fruits, salads and cooked breakfast. We visited the restaurant at night twice and never had any issues with the food. They also did room service for an extra fee which was definitely worth it after a long day. There was air con and heaters in the room which we regularly regulated the temperature with. The pool was also nice and relaxing and there is also a gym on site. Be careful when booking as at the weekend it is extremely busy which we presume is when Polish go on holiday to visit the city. Children were constantly running around the hotel and jumping all over the furniture which we found quite disrespectful but in the weekday the hotel was nice and quiet. It had a bar which was lovely at night time. The hotel also booked our Auschwitz tour as we couldn’t find any more English tours left, this was easy enough for them to do and we highly appreciated it. It is out of the centre however is easy to reach by taxis and transport.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: There is parking available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tommymaguire wrote a review Feb 2020
Belfast, United Kingdom12 contributions15 helpful votes
4.0 of 5 bubbles
The hotel is right beside an Ibis and you have to pay for parking in both however the Ibis is 25zloty and Novotel is 45 per day. Novotel gives the first 2 hours free and Ibis gives 20mins. So for less than 2hours Novotel and for more Ibis. You can also park at the end of the street for free, if there is any space. I will update at the end of our stay. Room is clean and quiet with tea and coffee making facilities as well as a mini fridge
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monika Urban, Obsługa klienta / relacje z gośćmi at Novotel Krakow City West
Responded 9 Mar 2020
Dear tommymaguire, Thank you very much for your opinion. Hope, you enjoyed your stay at Novotel Kraków City West! Regards, Monika Urban Guest Experience Specialist
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Conor Curran wrote a review Jun 2022
Downpatrick, United Kingdom11 contributions
5.0 of 5 bubbles
The hotel was extremely warm and welcoming, we arrived early and they allowed us to check in around 12pm which was a great start. We were upgraded to level 11 as it was our anniversary, we were greeted with procecco and complimentary cakes which were lovely. The breakfast was great, a choice of hot and cold items. The rooms were modern and spacious with a large walk in shower. There was a well stocked mini fridge however, I’m unsure if it was free, the room were not left with menus or any literature relating to food.

The hotel had a swimming pool however this was my only negative point, every day was busy with children and families, we were unable to use the pool. I would have wished there was a ‘quiet hour’ every night between 9-10 for adults only as we felt uncomfortable going in along with other children.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michał G wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
We had great stay last week. Staff, brakfasts, services served by Novotel definitely made my family's expectations. During our stay, the restaurant room and the swimming pool were a bit occupied, but in this quite attractive period we found suitable hours for ourselves, in which we could use the services provided in comfort and without queues. The swimming pool is an advantage, although it is more intended for swimmers and the elderly. For children who are not interested in a paddling pool anymore but can not swim yet, it is a bit deep, but we did not treat it as an obstacle during our visit in the hotel. We will definitely recommend this facility if it is still maintained in such a quality and the price will be on that such adequate level for the services provided.
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Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nomad563260 wrote a review Oct 2020
Aberdeen, United Kingdom9 contributions2 helpful votes
+1
5.0 of 5 bubbles
We had a week’s wonderful stay at this hotel and absolutely loved it. The hotel was beautiful and clean, we booked an executive queen room plenty of cupboard space ironing board, safe, coffee maker and kettle, our coffee pods and tea bags was filled up daily along with our shower gel and shampoo.. This hotel is within easy reach of the centre of Kraków busses on the doorstep. Taxi into centre was also very cheap and reliable. We enjoyed the food plenty of choice and very inexpensive. I was celebrating my birthday while their and had opened my birthday cards from family and friends in the morning before going out for the day. We came back to the hotel later that day to find they had decorated our room with balloons and left two bottles of Prosecco and a bar of very nice tasting chocolate. The staff are extremely pleasant and very knowledgable, the swimming pool and gym was lovely and kept immaculate. We would highly recommend this hotel to anyone looking to stay in Kraków. Thank you so much to all the staff at this hotel for making our trip one to remember.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Specialist, Obsługa klienta / relacje z gośćmi at Novotel Krakow City West
Responded 29 Nov 2020
Dear Nomad563260, thank you for choosing to celebrate your birthday with us. We are glad that we could make your special day even more memorable. It is wonderful to read how much you enjoyed your stay. I will share your kind comments with the whole team. We look forward to welcoming you back again! Kind regards, Bożena Sobucka Guest Experience Specialist
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GordonCharKids wrote a review Oct 2020
Bedfordshire52 contributions45 helpful votes
4.0 of 5 bubbles
A 4 part review:
Let's start with the basics - clean, well maintained, warm, got all the stuff you need.
Then let's talk covid measures - the hotel is well laid out, all the screens and social distancing is in place, lots of hand cleaner everywhere, and central services such as lobby toilets are closed at 10pm for safety. All good.
Now the room itself - all clean and relatively well appointed, but the mattress was way too soft for my taste, as were the pillows, and the room (10th floor) was unbelievably hot. Fans are ok but it really needed some aircon to make it comfortable.
Finally the best bit. The staff and service were fantastic. Particular mentions go to Ana at the bar, Agata who looked after us at dinner, Sebastien on reception and his female colleague who checked us in but i couldn't see her name. We were made to feel very welcome, always looked after, nothing was too much trouble for the staff and they seemed to treat us as individuals rather than "just another guest"
Good service makes a massive difference wherever you stay. The hotel manager at Novotel West needs to pat themselves on the back, the staff here are brilliant and we had a great time because of them. Lucky, as it was our 32nd wedding anniversary!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daftbat1987 wrote a review Aug 2023
Neath, United Kingdom8 contributions5 helpful votes
5.0 of 5 bubbles
Stayed here for a weekend whilst visiting Krakow. Easy to get to with a quick taxi from the airport and in and out of the city. There were buses running past regulary.
Room was lovely and spacious and cleaned. Free bottles of water and you could refill in the lobby with fresh cold water for the day. We even had a birthday gift for my partner whose birthday it was on arrival.
We didn't eat at the hotel but enjoyed a drink at the bar one evening. Staff across the hotel were helpful and friendly at all times.
Only downside is we couldn't use the pool as it was over run with families even late into the evening.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Kowalski, General Manager at Novotel Krakow City West
Responded 28 Aug 2023
Dear Guest, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Anastasiia Adamska Guest Experience Specialist
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GoRingo wrote a review Oct 2022
Ostrava, Czech Republic1 contribution
5.0 of 5 bubbles
Feeling welcomed every time. Hotel is in convenient location, couple of good restaurants close by and not super far to the city center. Parking is also not an issue. From improvement opportunities: Maybe, some time, hotel will finally add crisp bacon to the breakfast :-D And hotel restaurant is good, but recent degrade of burgers (comparing to Novotel City Center) hurts... On some rooms super big LCD screen is blocked by a lamp.. and it would be nice to allow casting/smart TV functions to the screen, so I would not need watch Netflix at night on tablet, having this big LCD in the room.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
murraymaw asked a question Feb 2024
Chorzow, Poland24 contributions39 helpful votes
Is breakfast the same price if ordered at reception during your stay instead of online in advance?
Answer from Jan K
Dear Guest, a more favorable offer is available online in a package with accommodation. Sincerely, Anastasiia Adamska
Kim N asked a question Apr 2023
Hvidovre, Denmark15 contributions1 helpful vote
Are there EV chargers in the garage or public EV chargers nearby the hotel?
Answer from Jan K
Hello, Distance about 70 km.
DoxyFoc asked a question Feb 2020
Leicester, United Kingdom112 contributions100 helpful votes
Hello, is there a balcony or other sunbathing area? Thanks
Answer from Londra_11
Brussels, Belgium154 contributions144 helpful votes
Sunbathing area ?? Well this is Krakow...not la côte d'Azur..😁 and no, no balcony. Not much of a view either, this is an hotel in town.
Claire T wrote a tip Feb 2024
2 contributions
4.0 of 5 bubbles
"Lovely lovely hotel "
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MarioJoao wrote a tip Jun 2023
London, United Kingdom64 contributions41 helpful votes
2.0 of 5 bubbles
"Parking is fine and location wise is actually pretty good, but the facilities are not what you’d expect for this type of hotel."
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bobconnor wrote a tip Dec 2022
Old Colwyn, United Kingdom10 contributions13 helpful votes
5.0 of 5 bubbles
"It has eleven floors the higher you are the better the view."
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S L wrote a tip Oct 2021
Manchester, United Kingdom38 contributions59 helpful votes
5.0 of 5 bubbles
"There is parking available"
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mervynr49 wrote a tip Sept 2019
Vilnius, Lithuania225 contributions95 helpful votes
4.0 of 5 bubbles
"Upper rooms best"
Read full review
Not the right property for you?
There are more places to choose from in the Krakow area.
PRICE RANGE
£55 - £82 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel krakow bronowice hotel krakow, accor krakow bronowice, krakow novotel
FORMERLY KNOWN AS
Novotel Krakow Bronowice
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakow
NUMBER OF ROOMS
305
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL KRAKOW CITY WEST - Updated 2024 Prices & Reviews

Frequently Asked Questions about Novotel Krakow City West
Which popular attractions are close to Novotel Krakow City West?
Nearby attractions include Baszta Sandomierska - Sandomierska Tower (0.6 miles), Strzelnica Wawel Kraków (0.6 miles), and Henryk Reyman's Municipal Stadium (0.6 miles).
What are some of the property amenities at Novotel Krakow City West?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Krakow City West?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Krakow City West?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Krakow City West?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Novotel Krakow City West?
Conveniently located restaurants include Wola Verde, Współwinni, and Restauracyjka Alibi.
Are there opportunities to exercise at Novotel Krakow City West?
Yes, guests have access to an indoor pool and locker rooms available in the fitness centre during their stay.
Does Novotel Krakow City West have airport transportation?
Yes, Novotel Krakow City West offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Krakow City West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Krakow City West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Krakow City West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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