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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,791 Reviews from our TripAdvisor Community

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Showing 1,397: English reviews
Plumley
Reviewed 2 days ago NEWvia mobile

The hotel is lovely and in a good location the rooms are comfortable with lovely beds and pillows. The heating air conditioner is quiet and efficient. The staff are very polite and helpful. The hotel has a good location near the castle and is about 10 minutes walk from the market square. I would have scored the hotel six but...

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Thank RClegg
Bishop's Stortford, Herts, England
Reviewed 2 days ago NEW

We were in room 207, which was large, light, all fixtures/fittings in very good order, plus a super comfortable bed and feather pillows so we slept well! Very large tv, good range of channels to watch. The bath towels were small and not a very high quality compared to many similar hotels we've stayed in but were ok. the water...

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Thank dedicatedtraveller
London
Reviewed 1 week ago NEWvia mobile

We stayed last weekend with my mum And sister . The hotel is lovely the beds are comfy and I wanted to take home bedding too ! The breakfast was good and tbh the drinks at the bar were cheap compared to London prices We ate out look st my other reviews . The staff at this hotel were superb...

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1Thank family7London
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am happy to hear that your stay at Sheraton Grand Krakow was perfect. Great that our Sheraton Signature Bed helped you to relax and recharge for the days filled with sightseeing and quality time spent with your family. It is splendid that you enjoyed our vast buffet breakfast at The Olive Restaurant as well as delicious cocktails...

Reviewed 1 week ago

Sheraton is one of the best Hotels in Krakow, the Services is good, the rooms nice and spacious. The View to the Wawel Castle from many rooms and their roof top bar make the Hotel a great spot. It is in Walking Distance from both the Main Square as well as old district of Kazimierz.

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Thank Marco Manuel B
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Marco Manuel B, Thank you for your nice words about Sheraton Grand Krakow. I am happy to hear that you found your room spacious and the hotel perfectly located, just minutes away from the most important cultural and historical spots of the city. The view from our Roof Top Terrace & Lounge Bar is simply beautiful. All the above...

Alexandria, VA
Reviewed 1 week ago

We spent a couple of nights here as part of a Tauck tour. The hotels where we stayed on this tour other than Sheraton Krakow were exceptional. This one was mediocre. I would not not rule out staying here because we did not see the other hotels in Krakow.

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Thank VAChuck
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear guest, Thank you for sharing your feedback about our property. I am very sorry to hear that you found our property to be not as exceptional as expected. We are proud to be one of the best hotels in Krakow with a fantastic location, great design, numerous culinary venues and one of the best Roof Top Terraces in the...

Reviewed 1 week ago via mobile

We have been coming to Kraków the past 3 years because of how beautiful the City is but also the care, hospitality and cleanliness of this amazing hotel. I travel a lot for a living and this is by far the best hotel I have stayed in anywhere in the world. The staff are so friendly and really make an...

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1Thank Alex K
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Alex and Alison, Thank you for sharing your lovely comments. I am simply delighted to hear that once again we were able to provide you with a seamless and memorable travel experience. Our team was delighted that you chose Krakow and the Sheraton Grand Krakow for your Honeymoon experience. It is great to see that our dedicated Team was...

Riyadh
Reviewed 1 week ago

Most hotels in Krakow are similar , they are 4* mostly, The Sheraton is different , it is a really 5* Hotel with its amazing Lobby and nice big rooms. It has also nice restaurants and an amazing Bar with seating outside in lovely weather specially on May.

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Thank kmideg
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share such a positive comment. I am delighted to hear that Sheraton Grand Krakow is leaving our Guests with such a positive impression. Providing guests with an exceptional travel experience is our top priority. It is fantastic that you enjoyed our culinary venues, our amazing Roof Top Terrace as well as...

Belfast, United Kingdom
Reviewed 1 week ago via mobile

Okay so the positives are 1. Rooms are beautiful. Bed is so comfy and great big tv centrally located. Bathroom is good. Tea and coffee making facilities in the room. Water included. 2. Hotel is very centrally located and you can easily walk to the square in 10-15mins Negatives 1. Staff don't really to seem to know what they are...

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1Thank JohnnyMcComb
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear JohnnyMcComb, Thank you for your feedback about our property. It is wonderful that our top location enriched your stay and that you found our interiors beautiful and the facilities useful. When it comes to your observations, complaints I have to admit that I was disappointed. Our Team is known for its commitment to delivering the most hospitable services to...

Ayr, Scotland
Reviewed 1 week ago

One of the best hotels I have ever stayed in. Staff were so nice and could not do enough for you. We had a slight delay in our tour guide arriving and the hotel staff left chocolates in our room and obtained a refund . Rooms are big and airy and the atrium in the middle of the hotel is...

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Thank jsimpso3
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share your opinion about Sheraton Grand Krakow. It is always a pleasure to receive such strong positive feedback from our Guests. It is splendid that you found our Team friendly and helpful and that their dedication to left a positive impression. Wonderful that our spacious Atrium as well as your modern...

Nadarzyn, Poland
Reviewed 2 weeks ago

What a great hotel! Fantastic location, great facilties and friendly professional service. The breakfast and lunch were excellent with a very wide selection to choose from. Rooms were great, clean, large and comfortable with very nice views across the river from our window. Highly recommended.

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1Thank Steven K
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Steven, I am elated to read comments as positive as yours is. Splendid that your overall experience with Sheraton Grand Krakow was so effortless. It is fantastic that our impeccable services, divine culinary facilities and dedicated Team enriched your stay at our property. I am happy to hear that you enjoyed our vast breakfast and lunch offer and that...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: Mediterranean, European, Central European, Italian, Polish, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: £66 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Cancelon, TripOnline SA, Priceline, Travelocity and Odigeo so you can book your Sheraton Grand Krakow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#14 Luxury Hotel in Krakow
#15 Romantic Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
16 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you going to spend most of the time at the hotel take a club room to enjoy the club lounge”
 of 5 bubbles kmideg, 30 Nov 2016 | Read review
“All romms are excellent”
 of 5 bubbles jsimpso3, 28 Nov 2016 | Read review
“Room at the front of the building for views of the river”
 of 5 bubbles markhunter84, 17 Nov 2016 | Read review
“Facing the river is better, or a corner suite facing the castle.”
 of 5 bubbles 695adad, 14 Nov 2016 | Read review
“Try and get a room overlooking the river”
 of 5 bubbles Nichola0209, 13 Nov 2016 | Read review
5 of 5
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