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Sheraton Grand Krakow

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Traveller (1415)
360
Panoramas (21)
Videos (4)
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About

#14 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Hair dryer
Bathrobes
Safe
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
City View
Languages Spoken
English, French, Russian, Spanish and 3 more
2,869Reviews42Q+A100Room tips

Reviews
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Traveller rating
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Pauline B wrote a review 11 Apr
2 contributions
This hotel was lovely, staff friendly and welcoming. Rooms were spacious, clean and well equipped with everything we needed. Breakfast was buffet style and had lots of choice. We also got a packed breakfast one morning as we were leaving for a trip before breakfast time. The restaurants were both lovely and food was great. Prices in the restaurant were more expensive than out but that’s just hotels.
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Review collected in partnership with Jet2holidays
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 4 days ago
Dear Pauline B, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are glad to read that you enjoyed your stay in our hotel. It's great to read that you liked our spacious and comfortable rooms, as well as the rich breakfast served in the Anima restaurant. We are glad that you will also remember our restaurants, service and menu positively. We hope that we will have the opportunity to host you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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newlifechapters wrote a review 9 Apr
Nashville, Tennessee210 contributions92 helpful votes
Location of the hotel is great- right across from the river, in the shadow of the castle and close to the lovely old town area and park. Staff was great/friendly. Breakfast was really good as well. Rooms were nice- quiet, clean and comfortable.
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Date of stay: April 2024
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 6 days ago
Dear newlifechapters, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. It's wonderful to read that you enjoyed your stay in our hotel. Thank you for appreciating our excellent location, thanks to which we are only a few minutes' walk from the most important attractions in the city. We are glad that you also remember our team, which makes every effort to fully meet the expectations of our guests. Thank you for appreciating our breakfasts served in the Anima restaurant, as well as our comfortable rooms. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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W. Lahham wrote a review Mar 2024
Islamabad, Pakistan5 contributions1 helpful vote
+1
It ended as awesome as it began. This was my first stay at the hotel. I went for business meetings/conference in the hotel. The experience was great by all means; beautiful venues, good service, attention to detail, and surely the best hospitality and service by the Front Desk. Sincere thanks to Sami and the Front Desk team!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Don't be mislead by google maps! The hotel is perfectly located with a beautiful river view and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 2 weeks ago
Dear wlahham, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. It's great that you appreciate our Front Deask team, especially Sami, to whom we will be happy to pass on your kind words! We hope that we will have the opportunity to host you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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malky11 wrote a review Mar 2024
Alicante, Spain124 contributions95 helpful votes
+1
Enjoyed our stay. Genuinely friendly welcome and excellent service, not only at reception but throughout the hotel. The rooms are comfortable with everything you need. The breakfast is fantastic. Huge selection all beautifully prepared and presented. Lovely spread in Club Lounge in the evening too. Thank you Robert! Location on banks of river is ideal for exploring this wonderful, historic city. Unfortunately the recently renovated leisure facilities were later to open than advertised so we could only use pool area on our final morning. Though a fairly small pool and sauna it is obviously in immaculate condition and my wife and I were the first guests to use it. Very nice jacuzzi too. Though we did not have time to use the gym it is fully equipped with brand new equipment. A fully deserved 5 star review. Thank you to all the lovely staff!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 2 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that the time spent in our hotel met all your expectations. Thank you for appreciating our team, which strives every day to fully meet the expectations of our guests. We will be happy to pass on your words of appreciation to Robert! It's great to read that you also liked our comfortable rooms and central location in the heart of the city, thanks to which we are only a few minutes' walk from the most important points in the city. We hope that we will want to host you again in the future! Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kateryna K wrote a review Mar 2024
1 contribution
This is one of the best restaurants in the city, with beautiful views, delicious cuisine and a high culture of service!☺️ Special thanks to Ioan. Served at the highest level, all offered drinks were served on time, were tasty and accompanied by the attention and smile of the nicest manager who recommended cocktails and told many interesting things about their menu.😊 Very grateful! The restaurant in the hotel looks very modern and clean, pleasant music plays, which adds to the atmosphere and comfort. A lot of thanks your manager Ioan. You are the best🫶🏻
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Kateryna, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are very pleased to read that your visit to our restaurant was successful due to the exceptional service provided by Ioan. It's great that you also appreciate the decor of our restaurant! We are glad that you like our comfortable spaces. We hope that we will have the opportunity to host you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alina O wrote a review Mar 2024
1 contribution1 helpful vote
During my stay at Sheraton Hotel, the service at the bar and restaurant exceeded my expectations. Irina, in particular, stood out with her attentive and friendly approach. The atmosphere was inviting, and the food and drinks were excellent. Whether you are staying at the hotel or just passing by, I highly recommend stopping by the bar and restaurant for a delightful experience.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met your expectations. We are very pleased that you will remember your visit to our Anima restaurant particularly positively. Thank you for appreciating Irina, who strives to make each visit of our guests truly unforgettable. We are glad that thanks to her attention and friendly approach, your time in the restaurant was even more pleasant. We hope that we will have the opportunity to host you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sophia S wrote a review Mar 2024
1 contribution
Irene has been amazing. She has been super attentive to us, always responsive to our needs. Nips over to our table as soon as we appear at the bar. Recommended what might be the best vodka’s for us to try and has tried to ensure we have had the best time
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Sophia, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are very pleased to read that you appreciate our team, especially Irina, who makes every effort to fully meet the expectations of our guests. We are glad that thanks to her, your stay was comfortable and unforgettable! We hope that we will have the pleasure of hosting you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123Mtrip wrote a review Mar 2024
London, United Kingdom58 contributions77 helpful votes
Staff - their best asset . Jatinder Singh manager in Food and beverages was simply at our service every day at breakfast and his staff professional , polite and ever attentive . Breakfast spread is very good with fresh fruit and variety of fresh fruit juices available everyday . Pictor in concierge was like all other staff ever attentive , smiling and at your service with an umbrella ready for over daily outing Natalia in reception was the happiest person in the world and so helpful that she would come over and give us help and tips with anything we need from adaptor plugs to finding our way round Krakow to various restaurants in town . Barbara her colleague in reception was equally helpful and ever smiling . Property is modern , clean and beautiful city hotel with the location literally om Vistula river promenade with walking distance to Wawel Castle , Krakow Old Town and the Jewish Quarters . Train station and public transport also within walking distance . Roof top terrace overlooking the river and Wawel castle and downtown Krakow . Bars , restaurants, historic places also within a short distance . Would I stay here again ? DEFINITELY YES ! Welldone Sheraton Grand -well trained staff !!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 4 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are very pleased to read that your stay at our hotel went according to your expectations. It is great that you appreciate our team, who do their best every day to fully meet the expectations of our guests. We are happy to pass on your words of appreciation to Jatinder, Peter, Natalia and Barbara. It is wonderful to read that everyone has made an effort to make your stay a memorable one. We are very pleased that you also liked the hotel itself - our excellent location in the heart of the city and the modern décor. We hope to have the pleasure of hosting you again in the future. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sabrina B wrote a review Mar 2024
1 contribution
The bar area and drinks were amazing the good service and cocktails were fantastic , Szymon was a great bartender very kind, talkative, and crafted beautiful delicious drinks!! Szymon also remembered us from our past visit which is very kind and special!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 4 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. Thank you for your kind words towards Szymon, to whom we will be happy to pass them on! We are glad that thanks to you, your stay was even more unforgettable. Best regards, Sheraton Grand Krakow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anna M wrote a review Mar 2024
1 contribution
Very nice place, atmospheric and pleasant. The service is top notch. I liked everything very much, very clean and good location. The staff is very friendly. I especially remember the administrator Ioan, who greeted us with a friendly and hospitable welcome and we had a great conversation. He helped us to solve our issues, thank you very much!!! I will definitely come again.😌🫶
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 4 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. It's great to know that you will remember our central location in the heart of the city, as well as our team that strives every day to fully meet the expectations of our guests. Thank you for appreciating Ioan, to whom we will be happy to pass on your kind words. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£120 - £191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton krakow, krakow sheraton
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
232
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON GRAND KRAKOW - Updated 2024 Reviews (Poland)

Frequently Asked Questions about Sheraton Grand Krakow
Which popular attractions are close to Sheraton Grand Krakow?
Nearby attractions include Krakil Museum of Illusions (0.2 miles), Quiz Game (0.1 miles), and Krakow Archery (0.2 miles).
What are some of the property amenities at Sheraton Grand Krakow?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Krakow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Krakow?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Krakow?
Yes, a parking garage is available to guests.
What are some restaurants close to Sheraton Grand Krakow?
Conveniently located restaurants include Tandoori Flame (Taste Of Tradition), Gavi Restaurant, and Art Restaurant.
Are there opportunities to exercise at Sheraton Grand Krakow?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Krakow have airport transportation?
Yes, Sheraton Grand Krakow offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sheraton Grand Krakow located near the city centre?
Yes, it is 0.3 miles away from the centre of Krakow.
Are any cleaning services offered at Sheraton Grand Krakow?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Krakow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.