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PURO Krakow Stare Miasto

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Traveller (205)
Room & Suite (62)
Dining (22)
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About

#28 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
PURO Hotel Kraków Old Town you have not known so far! Inspired by the atmosphere of former Krakow, the renovated PURO hotel in Krakow's Old Town, explores new interiors filled with local influences and art. Puro Hotel Krakow is located in the city center opposite Galeria Krakowska and Main Station, just 1 km from the Market Square. Each of 138 newly refurbished rooms is equipped with air conditioning, flat 49-inch TV and free WiFi. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed. Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests. Breakfast is served daily in the hotel restaurant HINT. HINT Kraków is a stylish gastropub, where you will try not only classic dishes in new versions, but also beer brewed especially for us!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycles available
Board games / puzzles
Highchairs available
Airport transportation
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Taxi service
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Polish
449Reviews61Q+A43Room tips

Reviews
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Rachel K wrote a review 10 Apr
Bishops Stortford, United Kingdom3 contributions1 helpful vote
A lovely hotel with lovely staff. Nothing was too much trouble. Clean rooms with comfortable beds - all very modern. The breakfast was varied and delicious. A very central location - perfect for exploring Krakow and accessing trips to the Salt Lake Mines and Auschwitz - which are a must.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gerald G wrote a review 1 Apr
Zottegem, Belgium45 contributions23 helpful votes
Nice hotel. The girl from reception who checked us in was very friendly and professional. You could see that she really likes her job. She was so helpful ! The only thing that we did not like was the size of the room. It was too small. We could not even open our 2 suitcases and there was a girl at breakfast that was not friendly at all, she was grumpy and she didn’t even say good morning back. Her name was something with a K, I don’t remember.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MFGalway wrote a review Mar 2024
Galway, Ireland2 contributions
Lovely hotel. Comfortable beds and lovely ensuite with fantastic shower. Staff friendly & helpful. Breakfast is delicious 😋 Fantastic location we will definitely stay again and we will recommend PURO STARE MIASTO HOTEL to family & friends. Thank you.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tomasz G wrote a review Mar 2024
2 contributions
Hotel is located in good localization, very small distance to main market square. I stayed in other PURO hotels in Wroclaw and Gdansk and this in Krakow is worse one in compare to these two others. Receptions not informed fully about rules in the hotel. They didn't informed that rooms are clean up only on demand and towels are exchange also on demand only. Information about this is on small card which is not placed on visible place in the room. Underground garage is very small and not always is a chance to get free place. Additionally reception inform that is not possible do reservation of park place but then when you arrive you can see few information with registered plate number that place is reserved. Breakfast quality isn't adequate to price (80 PLN per person) and every day are the same products. You can eat much better breakfast in nearest shopping mall (next to hotel) and pay 50% of price in hotel. TV in a room stop transmission in every 1-2 minute for few second, this is very irritate specially if you watching news. Bed is very comfortable but standard room is very small. In summary - price for stay in this hotel is not adequate to quality offered by this hotel.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Tomasz, Thank you for providing your feedback following your recent stay with us. We appreciate your kind words regarding our hotel's convenient location. Regarding your concerns, we want to assure you that our rooms are cleaned on a daily basis. The information provided in the room allows guests to opt-out of daily cleaning if they prefer, but it does not imply that rooms are only cleaned on request. We apologize if this wasn't communicated effectively during your stay. Regarding the availability of parking spaces in our underground garage we are unable to accommodate all the reservation requests because of the limited space, but there is a monitored parking just next door which we can recommend. Regarding breakfast, we regret that the quality did not meet your expectations. We constantly strive to offer a diverse and satisfying breakfast experience, and we will take your feedback into consideration for future enhancements. Furthermore, we apologize for the issues you experienced with TV reception in your room. Please know that we have investigated this matter further to ensure a more enjoyable viewing experience for our guests. We truly value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J3g wrote a review Mar 2024
4 contributions
The best breakfast without doubts. You can even order omelette, avocado toast or pankaces and it’s done in that moment for you. I needed a check out later and I had not to pay for 1 hour more after 1200 Room no so big but everything clean, totally new and with a tablet you can manage everything: temperature, lights…. That is perfect ‘
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Guest, Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and new rooms. We're glad we could accommodate your request for a late check-out. Your satisfaction is our priority, and we're delighted that you found our room features convenient. We hope to welcome you back soon! Best regards, Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Attila K wrote a review Mar 2024
1 contribution
Wonderful stay, wonderful experience we had in Puro hotel! We spent 3 nights here and we enjoyed it so much. Cosy interior, nice room with very comfortable bed, good quality pillow and bed lining, delicious breakfast with many choices... the main tourist spots are in walking distance, so the hotel has a good, central location. We highly appreciate the free guided city tour (2 hours) and the free entrance ticket to the MOCAK. So thanks PURO hotel, we loved to be here!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Guest, Thank you for your glowing review! We're delighted to hear that you had a wonderful experience during your stay at PURO hotel. It's fantastic to know that you enjoyed our cozy interior, comfortable amenities, and delicious breakfast selection. We're glad you found our central location convenient for exploring the city. We're also pleased that you appreciated our complimentary guided city tour and entrance ticket to MOCAK. We look forward to welcoming you back for another amazing stay! Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kay W wrote a review Mar 2024
Hastings, United Kingdom13 contributions1 helpful vote
The hotel is in the perfect location, next door to the train station, 10 minutes walk to the Old Town. Plenty of bars, restaurants and shops. The hotel was very comfortable with daily housekeeping. Free hot drinks machine in the foyer. Staff were very friendly and helpful
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: You can pay extra for coffee facilities in your room, but hot drinks were available 24/7 in foyer.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 2 weeks ago
Dear Guest, Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location, comfortable accommodations, and friendly staff. It's great to know that you found our amenities, such as the free hot drinks machine, to be convenient during your stay. We hope you had a fantastic weekend with your friends and we look forward to welcoming you back soon! Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Baggio1018 wrote a review Mar 2024
London, United Kingdom237 contributions90 helpful votes
Stayed here before and generally speaking, things have not changed much. Location as before is good, just off the old town area, close to the train station and the shopping mall. Saying that, for those planning to visit the old town more, there are hotels located closer and perhaps cheaper too. They have rooms of different configurations, the more normal rectangular shaped ones are fine. The ones which are more on the corner of the building are a much tighter fit and less comfortable overall. Next thing, elevators - there are two in the hotel and whilst there were only 5 or 6 floors, the wait does feel longer than expected. Another thing, WiFi in the room. They provide the password for individual networks in the room and it is a password per stay - that in itself is fine but it the setup is a bit of a hassle. Had to reset the password to get it working - not uncommon as reception had a laminated card showing what to do on the tablet to get it working. Begs the question why they do not sort the problem itself out in the first place?? Finally, anyone staying mid-week, breakfast gets a bit busy around 08:00, head down earlier!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We truly value your feedback and apologize for any inconvenience you may have encountered during your stay. We are pleased to hear that you found our location convenient and appreciated the various room configurations available. Your comments regarding the elevator wait time and WiFi setup have been duly noted, and we will strive to address these areas for improvement to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Go603413 wrote a review Mar 2024
1 contribution
Obviously location is spot on! Rooms for some might feel slightly on the smaller side, ( for some people ) but it’s the size of the bed that takes a good part of the room. And all the better for it, as it felt like I was sleeping on a cloud! Staff extremely nice and helpful. We couldn’t wait to go back to our room after being away for few hours :)
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 4 weeks ago
Dear Guest Thank you for your fabulous review! We're delighted to hear that you enjoyed our convenient location and found our beds to be incredibly comfortable. Our team takes great pride in providing excellent service, and we can't wait to welcome you back soon! Warm regards Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Resort16593754880 wrote a review Mar 2024
2 contributions2 helpful votes
A difficult review to write having come directly from the wonderful Gdánsk Puro hotel which is a newer build (2015) rather than the Kraków 2013 conversion. Puro Gdánsk is light and airy with much use of glass whereas Kraków is a much more square, conventional building. Both hotels are first class but with differing ambiances. A big plus for this Krákow hotel was its proximity to the railway station, directly opposite. The station is at the far end of a very large shopping mall which has to be walked through to reach the hotel, we lost our way a little on arrival. Look out for signs to trams and buses and it is quite a short walk! Our room on a corner of the top floor was light and airy, with very little traffic or other external noise (slight rumble from passing trams but not a sleep problem). The large bed was very comfortable with soft pillows and light, warm duvets. Mains sockets on each side of the bed made for easy charging of electrical equipment. The 'in room' bathroom had frosted glass plus an external curtain and so 'modesty' was not a problem. The over-bath shower was powerful and refreshing. Control of Lighting, Air Con Temperature, Room service, 'Do not disturb' etc. is via a tablet on the workspace table. The choice at breakfast was slightly restricted compared to Gdánsk but more than adequate before a day's walking around the beautiful, historic 'old town', about ten minutes walk from the hotel. Local transport, buses and trams, was frequent and easy to navigate. The hotel staff were all very helpful and friendly. Thank you Puro Krákow Stare Miasto for your excellent hospitality.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 6 Mar 2024
Dear Guest, Thank you so much for taking the time to share your detailed feedback with us. We're delighted to hear that you enjoyed your stay with us at Puro Kraków Stare Miasto. It's wonderful to know that you appreciated the proximity to the railway station and found our staff to be helpful and friendly. Your comments regarding the differences in ambiance between our Gdańsk and Kraków locations are duly noted. We strive to provide unique experiences tailored to each of our properties, and we're glad to hear that you found both hotels to be first-class in their own ways. We look forward to welcoming you back for another excellent stay whenever your travels bring you to Kraków. Warm regards, Joanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£60 - £112 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
138
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PURO KRAKOW STARE MIASTO - Updated 2024 Reviews (Poland)

Frequently Asked Questions about PURO Kraków Stare Miasto
Which popular attractions are close to PURO Kraków Stare Miasto?
Nearby attractions include Womai (0.06 miles), St. Florian's Gate (0.07 miles), and Galeria Krakowska (0.2 miles).
What are some of the property amenities at PURO Kraków Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at PURO Kraków Stare Miasto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at PURO Kraków Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at PURO Kraków Stare Miasto?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to PURO Kraków Stare Miasto?
Conveniently located restaurants include Royal Curry Indian Cuisine, Chimney Cake Bakery, and Hint Food & Drinks.
Does PURO Kraków Stare Miasto have airport transportation?
Yes, PURO Kraków Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is PURO Kraków Stare Miasto located near the city centre?
Yes, it is 0.8 miles away from the centre of Krakow.
Are any cleaning services offered at PURO Kraków Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Does PURO Kraków Stare Miasto offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at PURO Kraków Stare Miasto?
The staff speaks multiple languages, including English and Polish.