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andel’s by Vienna House Cracow

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#20 of 257 Hotels in Krakow
Certificate of Excellence
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1,655 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
CaymanLove999
Reviewed yesterday NEW

From the front desk, to the room, to the restaurant I was elated with the quality of service. If there was ever a request or question, if one person didn't know the answer it was a team effort that was quite impressive in the completion of what was asked. The location was convenient for many things, the train, the main...

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Thank CaymanLove999
rossendale
Reviewed 4 days ago NEWvia mobile

Beautiful hotel, spotlessly clean, modern hotel. Situated overlooking market square and right next to the subway that leads to the park which in turn leads to the main market square from where all the centre and its historic places can be accessed. The hotel staff are very helpful and will arrange taxis to and from the airport. Would highly recommend...

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Thank christinemcdo83
Joanna D, Operations Managee at andel’s by Vienna House Cracow, responded to this review

Dear Christinemcdo83, We would like to thank you for your beautiful review on TripAdvisor regarding your recent visit at the andel's by Vienna House Cracow and for giving us such a nice rating. It is a real pleasure to read that you fully enjoyed your stay with us and that you liked our room with modeern design and location as...

Derby
Reviewed 1 week ago via mobile

This hotel offers everything you need for a perfect stay in Krakow: spotless and well appointed rooms; friendly staff; a central location and a varied breakfast. Our room over looked a pretty square in the new part of the town. The hotel is adjacent to the new shopping centre, train/bus station (getting to and from the airport and Auschwitz is...

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Helpful?
Thank sarmac
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Sarmac, Thank you so much for your visit to andel’s by Vienna House Cracow and for posting a review. I was happy to read that you enjoyed your stay with us and enjoyed the comfort of the hotel plus the friendly service we take pride in delivering. As you mentioned the location is great to make a base to...

Singapore, Singapore
Reviewed 1 week ago

Stayed here just before the New year. What can I say that hasn't been already mentioned in previous reviews? Location is excellent, right next door to a mall and the main train station. A walk of a couple of minutes to the old city. The room was clean, quiet and a reasonable size. Great bathroom! The staff are really the...

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Thank TrippersGarage
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Guest, We would like to thank you for your beautiful review on TripAdvisor regarding your recent visit at the andel's by Vienna House Cracow and for giving us such a nice rating. It is a real pleasure to read that you fully enjoyed your stay with us and that you liked our room with comfortable beds and nice showers...

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

Me and my partner stayed at this hotel for 4 days and 3 nights a week before Christmas. This was our first time to Poland, the hotel provided us with a map of Krakow and brochures which i thought was a nice touch. Hotel is modern and clean. Staff spoke excellent English and were very helpful. Check in and check...

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Thank sazpink
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Sazpink, Thank you very much for taking your time and writing nice words about our hotel. We are delightful that you had such a memorable stay. We are glad that you appreciated quality of service given to you by our staff. We do hope that you or perhaps somebody from your family or friends will visit us in the...

Cambridge, United Kingdom
Reviewed 2 weeks ago

Cant fault the localtion or service of this hotel . situated on a square 100 meters from Krakow Glowny railway station. The sqaure when we stayed had a large Christmas market complete with hot food (wonderful smoked sausage) an ice rink and Christmas tree . Considering location the hotel rooms proved quiet yet still gave a wonderful view of the...

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Thank Stuart866
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Stuart, Thank you for your return visit and such excellent review. We really aim for perfection in every aspect of our service and your comments are the greatest reward for our efforts. We’ll make sure the staff get to know your appreciation of the service you experienced while at andel’s by Vienna House Cracow. We all look forward to...

Reviewed 2 weeks ago via mobile

Stayed here 3 nights just before new year. A great hotel and staff are very welcoming. Flew into John Paul airport and a five minute walk took us to the train station. About £3 took us to glowny train station (£25 by taxi) which was the fifth stop and only took about 20 minutes. From the train station walked through...

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Thank Nigel R
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Nigel, We very much appreciate your comments regarding your stay at the andel’s by Vienna House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 weeks ago

I need to give special credit to the hotel manager we met during our visit in Krakow, as he is very friendly and patient to answer all our questions patiently. The hotel location is good, as it is close to city center (5-min walk), Krakow Glowny train station (3-min walk), department stores and bus to Salt Mine (right opposite to...

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Thank timmyc370
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Timmyc, Thank you for your return visit and such excellent review. We really aim for perfection in every aspect of our service and your comments are the greatest reward for our efforts. We’ll make sure the staff get to know your appreciation of the service you experienced while at andel’s by Vienna House Cracow. We all look forward to...

Manchester
Reviewed 2 weeks ago via mobile

We stayed here for 3 nights post Christmas. The position was excellent, staff very friendly and amenities were excellent. The bedroom was very spacious and excellent large bathroom with separate shower cubicle and large bath. I really was not expecting the standard of accommodation and it was a delightful surprise

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Thank Anne H
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Anne, Thank you very much for taking your time and writing nice words about our hotel. We are delightful that you had such a memorable stay. We are glad that you appreciated quality of service given to you by our staff. We do hope that you or perhaps somebody from your family or friends will visit us in the...

North Wales, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed at this hotel in m a city break in December 2013. Very nice modern hotel with decent sized rooms, very quiet, good choice for breakfast would stay again, mid range priced, convenient for trips

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Thank juls1809
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Juls, Thank you so much for taking your time and writing such a great review. We are more than happy that you are satisfied with our room’s comfort, location and especially our breakfast. I would like to thank you for all your praises. It would be a great pleasure to host you again in andel's by Vienna House Cracow....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 

Additional Information about andel’s by Vienna House Cracow

Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Price Range: £66 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Reservation Options:
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Also Known As:
Andels Hotel Krakow
Andels Krakow
Hotel Style:
#10 Business Hotel in Krakow
#11 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from andel’s by Vienna House Cracow staff and other travellers.
18 questions
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london
over a year ago

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Questions? Get answers from andel’s by Vienna House Cracow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast is included, can be a little busy so early is better serves untill 10.00am”
 of 5 bubbles Stuart866, 4 Jan 2017 | Read review
“I had room 505 which overlooked a square where the Christmas market was in situ.”
 of 5 bubbles pickblue, 6 Dec 2016 | Read review
“The hotel is located in front of the main train station so the best way to get there from the airport is the train (very cheap)”
  • Room
  • Room
  • Bathroom with both shower and bathtub
 of 5 bubbles QTtravaler, 30 Nov 2016 | Read review
“The Executive rooms are on the top floor and gives 2 bottles of water and robes/slippers.”
 of 5 bubbles 801ChrisJ, 13 Nov 2016 | Read review
“There is some traffic and tram noise but once windows are closed no noise is heard.”
 of 5 bubbles 885denises, 2 Nov 2016 | Read review
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