We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Abella Guest Rooms are situated in the centre of Cracow. Fully renovated guest rooms are housed in a beautiful old stone building, built over 100 years ago. They have charm, space and privacy, created by the use of period furnishings, side by side with modern amenities, including fully equipped private bathrooms, lift, TV, Internet connection and tea/coffee facilities. Only a five minute stroll from the bustling Market Square, and a five minute walk from the Main Railway and Bus Station
I have stayed at Abella several times since 2006. While it has now changed ownership it continues to deliver in all ways that matter to a traveler - cleanliness, service, comfort, value, location, and the size of the rooms and decor bring an indisputable touch of luxury and class.
After checking in to the Abella we were taken to a small room at the front of the building. This caused because the noise of the traffic and trams is horrendous. They go on all hours of the night and begin again at five. So you will not get any sleep. We booked an apartment and they are not apartments it was a room with an end suite. We complained about the lack of sleep and they moved us to another room. Still an end suite but a larger room than the other. The electric sockets were hanging off the walls, awful bedding that made you feel like you had fleas. The sofa was very coarse and made you itch even more. Decoration was very poor. Curtains were not put up right and fell down. You can hear everyone in the building use the toilet because it made that much of a noise. If you required breakfast you go over the road to the Yarden and use their garden to sit in if you require it.The Abella backs onto flats and so you can hear screaming children alnight. This place ruined my start in Krakow I felt flea ridden so found somewhere else to stay. I would avoid this place. Always check what you are booking.
First of all please note that I don’t want this to sound like a poor review . . . . there is no doubt that the Abella Suites & Apartments represent good value for money (breakfast, location etc.). However, as always there are things to improve upon and this is where I want to go with this review so I have tried to list both the good and the not so good – you make your own opinion. The 24 hour reception staff in the parent organization (Yarden) opposite our rooms (watch yourself whilst crossing the road) were very good indeed with the staff being most helpful; they also took our suitcases to our room. Only one set of keys was provided with associated security door access keyfob so if one person remains in the room you can’t lock yourself in as the other person needs the key to get back in. That being said there is pretty good security to the rooms (I wouldn’t really call them apartments) upstairs with a locked gate preventing public access (although you ‘could’ reach the access buzzer with a stick poked through the bars if you felt so inclined). The rooms are accessed through a corridor upstairs and have a older but distinguished feel, that being said the large doors throughout the building slam far too easily and can get a little annoying at times (well, actually one of our room doors was blocked by a cupboard). An older, traditional decor was present and they were generally clean enough but badly needed dusting (the tv). No air conditioning was available in our room and we had to leave the windows open a crack for ventilation, for which we paid a price because it was very noisy in the courtyard/apartment area immediately outside our room (trolleys moving round etc.), weekdays from about 6am. Importantly the bed was good and comfortable but the wardrobe was not so great, the doors got stuck and were quite hard to open. The toilet was electrically powered, noisy and not great anyway (I'll spare you the details), these were fitted throughout the building and created their own form of 'dawn chorus' – most pleasant. The plastic shower tray in our room was cracked and badly in need of replacement, flexing underfoot (actually, the sink was cracked too !). At certain times of day there was a smell of stagnant water from the bathroom (the shower I think). Unfortunately there is only a vent immediately above the shower with no expel air type system being present. Both sets of coat hooks in the bathroom were hanging off but were fixed when reported to reception. There is no room safe, you have to leave any valuables with reception – which is not a problem. This hotel’s proximity to the town centre and indeed for local tour pickups was very good indeed. You are a 15 minute walk from the town central square and Tram 18 has a stop right outside your door. Breakfast, served across the road in a separate garden house type building with associated area was of a very good standard with both hot and more traditional European alternatives being available. The smartphone / android handy guide (take it out with you every day) in our room was excellent with free 4G connectivity (international/local calls and data !!!), a very nice touch and incredibly useful around the town.
Lovely people spacious apartment clean and very thoughtful staff went out of their way to accommodate me with my medication tea coffee and water on arrival thank you to management and staff for your consideration which I did not ask for would definitely reccomend to others.
I booked these apartments for me and my friends, 3 couples, and was quite pleased with the choice.
2 out of the 3 apartments were huge, the smaller room was still sufficient for our needs though - it really was just a base to rest our heads at the end of the day exploring and drinking.
Checking in/out was easy enough (at the sister hotel across the road), a member of staff took us across and explained everything to us. It was long before we quickly unpacked and off we went.
POSITIVES WERE: The beds were big and extremely comfortable. Toiletries were a nice touch Breakfast was nice and set us up for the day. Free WIFI which was very good
MINOR NEGATIVES WERE: No milk but there was coffee and a kettle No ironing facilities but said there was on the booking
The only downside I would say is the noise from the trams which run right outside the hotel, not much we can do about that but it didn't ruin our stay.
There are a number of steps up to the apartments and might be difficult for those less mobile, there is a lift but we were told this was out of order so which might be difficult for those in a wheelchair or who struggle with the stairs.
The rooms are about a 10 minute straight line walk to the main square which is convenient when you are in a strange city.
Would I recommend? Yes Would I stay here again - don't think so, I do like to try different places and the Jewish Quarter had more going on.