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Mercure Krakow Stare Miasto

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Traveller (1304)
Room & Suite (242)
Dining (178)
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About

#27 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
We can be found in between Krakow transportation hub and the Old Town. We are only 10 minute walk away from the gates of historic centre. Our unique façade, interiors but above all the passion for our Guest; this is what we stand out from. Stylish rooms, modern conference facilities are the responds to fast changing city of Krakow. Our Winestone restaurant is a special place where you can enjoy tasteful food, meet your friends or just unwind after a long day.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Safe
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Russian, German and 1 more
1,819Review76Q+A100Room tips

Reviews
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Traveller rating
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Sarah C wrote a review 10 Apr
Manila, Philippines6 contributions
Location is very good, right across the train station and a big shopping mall. Room is spacious, clean and comfortable. Breakfast buffet has a wide selection, including a good variety of fruits. Bacon was the best, cooked as you order. Staff could smile more though. The hotel's tradition of giving pretzel to guests checking out is a nice touch.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: From the hotel, it's easy to go to the Wieliczka Salt Mine by train and Auschwitz Camps by bus.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lewis B wrote a review 5 Apr
3 contributions
The hotel is located across from the train station, which is also attached to a huge shopping mall. One can literally walk out of the hotel and be on a tram/bus to most locations within the city. The hotel is also a 5-10 minute walk from the old town. Regarding the service at the hotel, it is lovely. The rooms are tidy and have plenty of amenities in them. The restaurant/cafe is good and reasonably priced and the staff that work there are very friendly and helpful. Thank you for your hospitality.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Travel passes for the city are cheap. For 7 days, it is around 68ZLN (£13.50).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hollie T wrote a review Mar 2024
3 contributions1 helpful vote
Just returned from a 3 night stay and thoroughly enjoyed it. Couldn’t fault the hotel, it was modern and felt clean in all areas. The rooms were spotless, and the bed was so comfy. Also, the staff so attentive and friendly. Would highly recommend.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bethany H wrote a review Mar 2024
Ashby de la Zouch, United Kingdom4 contributions13 helpful votes
Just back from an amazing 3 night break with my partner. Staff were very friendly and upon check in upgraded us to a junior suite which was a great start to our holiday. The room was huge, lovely comfy large bed with a big area with a sofa, shower & toilet and separate toilet. Air conditioning worked well too. Rooms were quiet and we both slept very well. Bathrobes and slippers were a lovely touch. Breakfast was brilliant. Lots of choice for both hot and cold options and savoury and sweet. Cheeses, meat, salads, pastries, waffles etc. Breakfast started at 6.30am which was good for one of the days which we booked an Auschwitz tour which had a very early start. The location of the hotel was great only a 10 minute walk to the old square. So many restaurants and bars, lots of options for eating which was great. Most places served Italian and Polish cuisine. We had an excellent steak at No.7 restaurant, tasty pasta at Bianca and great drinks at Piano Rouge. Would highly recommend Schindlers Factory Museum in the Jewish quarter. It is walkable from the hotel but took about 45 minutes. We spent about 2 hours there. Would also recommend Wodka bar which is small but has great atmosphere and offers flights of 6 flavoured vodka (you choose) - the coffee and pistachio were our favourite. Overall we had a great holiday and couldn’t recommend the hotel enough. We would definitely stay there again if we came back to Krakow!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LavenderSage wrote a review Mar 2024
Sonoma County, California3 contributions2 helpful votes
Wonderful welcome and beautiful entry!FRONT DESK GROUP is lovely—so friendly, humorous, and helpful! Yummy Polish chocolate as part of welcome too. :) ROOM was clean, modern, well equipped—how all the various light switches work was a bit difficult, but appreciated the options. BREAKFAST has good selection, but hard to navigate. Side note: Warm wishes to Patryk & Martin! :)
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ck95 wrote a review Mar 2024
Leicester31 contributions7 helpful votes
Loved this Hotel! Stayed here for 4 nights with my partner and loved it would definitely stay again! Staff are all sooo lovely and friendly, hotel is very modern clean and tidy. Room was very nice again clean tidy, comfortable and modern, the room looked over the busy main road and didn’t really notice much noise! Perfect location for the old town and the main train station so was only a really short walk everywhere. My only 2 criticisms are the bedroom and bathroom is divided by frosted glass so at night if you have to use the light it does also light up the bedroom which isn’t ideal but wouldn’t put me off staying. My other is a few of the breakfast items looked like they’d been out for a little too long for example some of the cheeses had started to go hard and curl at the corners. Again apart from those 2 small things I loved staying here and would definitely recommend
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ellen M wrote a review Feb 2024
Worksop, United Kingdom58 contributions42 helpful votes
Absolutely loved our stay here. Such a wonderful hotel. So very close to a really great shopping mall and a 10 mins walk to the old town. We were welcomed by Johny who set the time for our break away. Thank you for the warm welcome Johny, it means so much. The service, breakfast too. all superb. Krakow is a wonderful city and we are already planning our next visit. Thanks again Mercure. It meant a lot that you were great. Ellen and Adam. X
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 5 Mar 2024
Dear Ellen, Thank you for your glowing review! We're delighted to hear that you absolutely loved your stay at Hotel Mercure Kraków Stare Miasto. It's fantastic to know that the hotel's proximity to a great shopping mall, the warm welcome by Johny, superb service, and breakfast all contributed to a wonderful experience. We appreciate your kind words, and we look forward to welcoming you and Adam back for your next visit to the beautiful city of Krakow. Best regards, Anastasiia Snizhko - Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca W wrote a review Feb 2024
1 contribution
I’ve stayed at Mercure State Miasto twice for a conference, once now I February 2024 and once in May 2022. The staff is beyond amazing, friendly, service minded, funny, has a lot of great suggestions when you ask for things to do etc. The conference staff is also amazing, they see the details and when asked to bring something they do it immediately and with smiles and such high level of service. The hotel itself is beautiful. I used to work in a very brand new hotel and have high standards and expectations for hotels, but this is one of the best hotels I’ve stayed in. It’s clean, nice, with AC in the rooms, the design is great, seating in a standard room is great, the beds are very comfortable and the cleaning staff does a great job. Restaurant is also great! Both breakfast, lunch and dinner is of high standard and has a good variety of things to choose from. The location is also perfect. Walking distance to the central parts of Krakow, a mall just across the street. We’re definitely coming back if we go to Krakow again. Thanks for a lovely stay and for excellent service!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Just book the hotel already? It’s a great choice!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 5 Mar 2024
Dear Rebecca, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stays at Mercure State Miasto for your conferences in both February 2024 and May 2022. It's heartening to know that our staff, including the conference team, contributed to making your visits memorable with their friendliness, service-minded approach, and attention to detail. We appreciate your kind words about the hotel's cleanliness, design, and the comfort of our rooms. It's fantastic to hear that our restaurant met your expectations with high-quality offerings for breakfast, lunch, and dinner. We take pride in our convenient location, and we're delighted that it added to the overall positive experience of your stay. Knowing that you plan to return if you visit Krakow again is the best compliment we could receive. Thank you once again for choosing Mercure State Miasto, and we look forward to welcoming you back for another delightful stay! Best regards, Anastasiia Snizhko - Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ian G wrote a review Feb 2024
Hull35 contributions54 helpful votes
This hotel and the staff is an excellent place to stay in Krakow. Only a short 5 minute walk to the main square and directly opposite a very nicely appointed shopping centre if that's what you're after. The rooms are exceptionally well appointed and comfortable for the price and the staff fall over themselves to assist you. Prices within the hotel for food and drink are typical of hotel prices being above the norm for local eateries and pubs but not excessively so. We had breakfast and although it wasn't cheap there was a very wide range to choose from. Our only disappointment was that if you wanted bacon you had to ask for it to be cooked but we were in a slight hurry so didn't want to wait. If you are going to this lovely city you'll be pushed to find a better hotel.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 5 Mar 2024
Dear Guest, We sincerely appreciate you taking the time to share your experience at Mercure State Miasto. It is a pleasure to hear that you found our hotel to be an excellent choice for your stay in Krakow. The proximity to the main square and the convenience of having a well-appointed shopping center nearby seem to have added to the overall positive impression of your visit. We are delighted that the rooms met your expectations in terms of comfort and value. Your recognition of our staff's efforts to assist you is truly appreciated. We strive to provide exceptional service, and it is rewarding to know that our team's dedication has made a positive impact on your stay. We also appreciate your feedback regarding breakfast, and we apologize for any inconvenience caused. Your comments are invaluable, and we will use them to enhance our services. Thank you for considering Mercure State Miasto as one of the best hotels in Krakow. It would be our pleasure to welcome you back for another outstanding experience. Kind regards, Anastasiia Snizhko - Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wiktoriakryska wrote a review Feb 2024
1 contribution
It was an amazing time here. Place is beautiful, close to city center and public transportation. Food is AMAZING! coffee is delicious. The waitress and stuff were so nice and helpful. Always smiling, always there to help us. I had an amazing time here, and I can't wait to be back for another conference in this place.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 5 Mar 2024
Dear Wiktoria, Thank you for taking the time to share your delightful experience at Mercure State Miasto. We are thrilled to hear that you had an amazing time during your stay. It's wonderful to know that you found the hotel beautiful and conveniently located near the city center and public transportation. We are pleased that you enjoyed the food and delicious coffee at our establishment. Your kind words about our waitstaff and team's helpfulness and friendliness are truly appreciated. We strive to create a warm and welcoming atmosphere, and it's rewarding to hear that our efforts made a positive impact on your stay. We are already looking forward to welcoming you back for another conference. Thank you for choosing Mercure State Miasto, and we can't wait to provide you with another exceptional experience. Best regards, Anastasiia Snizhko - Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£79 - £114 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE KRAKOW STARE MIASTO - Updated 2024 Prices & Reviews

Frequently Asked Questions about Mercure Krakow Stare Miasto
Which popular attractions are close to Mercure Krakow Stare Miasto?
Nearby attractions include Womai (0.2 miles), BAD AXE Throwing Krakow (0.3 miles), and Fear Factory (0.2 miles).
What are some of the property amenities at Mercure Krakow Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Krakow Stare Miasto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Krakow Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Krakow Stare Miasto?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Krakow Stare Miasto?
Conveniently located restaurants include Royal Curry Indian Cuisine, Hint Food & Drinks, and Chimney Cake Bakery.
Are there opportunities to exercise at Mercure Krakow Stare Miasto?
Yes, guests have access to a fitness centre during their stay.
Does Mercure Krakow Stare Miasto have airport transportation?
Yes, Mercure Krakow Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Krakow Stare Miasto located near the city centre?
Yes, it is 0.7 miles away from the centre of Krakow.
Are any cleaning services offered at Mercure Krakow Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Krakow Stare Miasto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.