Lets get one thing straight- this isnt a five star hotel. Even the manager of the hotel admitted that it isnt. So seeing five stars on booking.com or any other website for this ''hotel'' is just misleading. It is more of short term overpriced flats. In essence what you get is two oversized rooms (one bedroom and one living room) in the center of the city for about 100 euros a night. TV channels are extremely limited whilst any movies you may want to watch will cost you more. carpets are old and stained reflecting cleaning staff do not put much effort in tidying up and management is focussing on milking the property for more than its worth. It is almost impossible to take a shower without water spreading outside the bathtub due to the poor design of the partition. The sauna and spa area was closed due to COVID-19 which was understandable. What was unpardonable was the hotel taking advantage of the COVID-10 situation by closing the cafe down and having a breakfast that was just horrible even by 3 star hotel standards. Eggs were served to me burnt the first day of my stay and when I was asked the next morning by the waitress if i wanted eggs, I politely refused. When she told me they changed cooks, I decided to give it a second chance. The omlette came back like as if jurassic park had conquered my plate. The manager of the hotel said ''at least they werent burnt this time'' . no cut fresh fruit, just some stale uncut fruits pole dancing in a transparent refrigerator. Croissants were hard as a rock whilst the salami and cheese had clearly seen better days. Juices were all canned and tea pots are all stained yellow. Essentially this hotel is a combination of lazy shoddy staff and management and owners who probably do not want to invest further in the dated property. The only bright light here is the front desk receptionists and valet driver. parking is opposite the hotel but getting to and from the parking requires a 2-3km detour. there is no garage. To conclude, i would rather stay at a real 4 star for 10-20 bucks less or even the same price than pay 100 euros at this fake 5 star dormitory.…
OMG wow what a hotel!!!! I loved everything! Let me start with an amazing and very helpful staff. Honestly one of the best service I had in whole Europe!!!! I came to the hotel after surgery and I coudnt really talk and they were very helpful. Also I came quite early in the morning and they manage to get my room immediately, it was really a key for me to get a early check in and they helped me with everything! I even ordered massage in the room (was really great, I highly recommend) and again they fix everything in blink of eye. I needed to rest, so I got very quite room. It was very spacious, beautiful and super clean. For me personally its a huge plus if hotel has a pillow menu (I am very picky about my pillows). And they also had my favorite brand in bathroom - Loccitane. I also ordered room service - full 3 courses dinner and let me tell you that was the BEST room service I have ever had. The food was fantastic - I highly recommend their restaurant even if you dont stay in the hotel!!!! I cant forget the location - is really great, you are so close to everything important - centrum, culture, museums, even huge shopping mall and cinema is like 3min walk. Also internet was fast and worked perfectly. Always smiling staff said good bye to me with a lovely chocolate present and for me as chocolate lover that was fantastic dot after wonderful stay. I cant wait to come back and tell all my friends about this hotel!!!!…
Greatest with a warm welcome free drink at reception, staff give you all information you need about local area etc , food is very good here and rooms are great . Going back in the summer looking forward to it!!
as we arrived the staff welcomed us nicely, parked our car and took us to our suite. the breakfast was very good and the staff always happy to assist us when we needed them. the valet service was very convenient although they didn't tell us that we need to pay for the parking.
My wife and i stayed here, for 2 nights 26th and 27th of January, we checked in around 10 am and was met with very friendly and helpful reception staff, our room was available at that time which was an added bonus. we had a luxury apartment which was lovely,very well appointed and spotlessly clean. amenities were very good ie gym, sauna, Jacuzzi, my only gripe would be to thin out the gym slightly to provide a little extra room ie 1 bike, 1 running machine. Breakfast was very nice selection and variety was okay and enough for us, service was exceptional. restaurant was very good and food was cooked to perfection, again service excellent. Hotel is in a great location and 5 minutes walk from the old town overall i would thoroughly recommend this hotel to anyone it is fantastic value for money and very well appointed.…
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