Metropol Spa Hotel
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Metropol Spa Hotel

Roseni 9 Metropol Spa Hotel is located in the city centre and only few steps from the Old Town., Tallinn 10111 Estonia
Traveller (170)
Room & Suite (65)
Metropol Spa Hotel
Dining (12)
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About

4.5
#16 of 89 hotels in Tallinn
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL STYLE
City View
Business
Languages Spoken
Russian
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Meeting rooms
Spa
Parking
Internet
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Facial treatments
Foot massage
Head massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Telephone
Private bathrooms
Refrigerator
Room types
City view
Non-smoking rooms
Suites

Location

Roseni 9 Metropol Spa Hotel is located in the city centre and only few steps from the Old Town., Tallinn 10111 Estonia
946Reviews2Q+A28Room tips

Reviews
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Detailed Reviews
Global767955 wrote a review Aug 2020
Tuusula, Finland23 contributions3 helpful votes
4.0 of 5 bubbles
Due to a very good deal in Booking.com, we ended up in Metropol Spa hotel. The rooms are fresh and clearly recently renovated. Three different kinds of pillows a nice surprise. I was a bit worried after reading a review about the aircon above the bed, but did not have any issues with it. The swimming pool area is really pleasant with one 32c swimming pool and four swirlpools, four saunas and a bar. The swimming pool area is open 830-21. Slippers are available at the front desk for 2e, bathrobes are in rooms.
The staff is partly nice, partly not. Some are very kind and service minded, which really is so important and defines the level of the hotel.
The area is lively during the day, with lots of restaurants and shops nearby, but peaceful at night. Busses and trams are available closeby.
Breakfast is served 7-10, and is basic but ok. I appreciate the labels (L,G) on the items. Wish they would serve some gluten free bread, and keep the gluten free bread away from the regular bread to avoid cross contamination. The oven baked eggs are not really appealing. It would also be nice if the breakfast was not exactly the same every day.
Metropol Spa is a decent choise, if the price is right, and you enjoy a nice spa area. Be sure not to mix Metropol Spa and Metropol hotels, they are next to each other but spa use is not complimentary for Hotel Metropol guests.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Standard room is ok, perhaps inner courtyard would have been quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristel Merilaine, Guest Services / Front Office at Metropol Spa Hotel
Responded 9 Aug 2020
Dear Global767955, Thank you for staying at the Metropol Spa Hotel and for taking the time to share your kind review with other travelers on TripAdvisor! We are delighted to hear you enjoyed your stay! Compliments regarding the location, rooms and Spa Centre are highly appreciated. Just for the information, yes for Metropol Spa hotel guests, the spa access is included and free of charge. For the Metropol Hotel guests, it is offered with a special price 10€/per 3 hours. We are sorry to hear you were only partly happy with the service level. We assure you that we aim to offer best customer service to all our valued guests and work hard on achieving it. Thank you again and looking very much forward welcoming you back! Kind regards, Kristel Merilaine Metropol Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trin_SWE wrote a review Jul 2021
Stockholm, Sweden35 contributions39 helpful votes
5.0 of 5 bubbles
The hotel was exactly as described in the header: we stayed in a simple yet cosy room with a double bed that was extra comfortable (but we do love a hard mattress, so beware), the room (and the hotel) were kept spotlessly clean throughout our stay and the staff and the general vibe of the place felt very easygoing. The location was perfect (nestled between the port and the Old Town) and the daily strolls were a good way to stay at least a little bit active. The breakfast was good and the spa (with its four saunas and a large pool) was a lovely addition! The only thing that could perhaps be improved on is the water pressure in the showers but I am not too sure whether this is something that could easily be influenced by the hotel. In any case, we will definitely be returning to the Metropol Spa Hotel!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DippetyDan wrote a review Jan 2020
Stockholm, Sweden92 contributions84 helpful votes
5.0 of 5 bubbles
Location was close to the ferry terminal, situation in the hip and interesting Rotterman neighbourhood, just outside old town. The room was clean and with a nice bed and bathroom, looked New and fresh. Spa was very nice with 4 different saunas, cold shower, 4 jacuzzis and one bigger pool. Water was warm and nice. Spa entry was included in our accomodation and We got bracelets to show at the entry deal of the spa. Breakfast was very good. They put a very nice baby crib for our daughter in our room for free.
Only things that can be improved was:
- Pillows were too big
- They could arrange a more cosy lounge that you would like to hang out in with friends and family
- Although polite, few staff members smiled
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Таня А wrote a review Nov 2020
2 contributions
1.0 of 5 bubbles
I had to stay in hotel on self-isolation, and the work of the hotel services was very poorly organized. They did not bring toilet paper or garbage bags into the room. But one day they brought dinner, which I did not order, it was included in the bill. At the time of check-out from the hotel, the maid came to clean the room at 11.15, preventing me from packing, although the checkout time is 12 a.m. Hotel services do not work properly, all the information between them transmitted incorrectly.
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Review collected in partnership with this hotel
Date of stay: November 2020
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristel Merilaine, Guest Services / Front Office at Metropol Spa Hotel
Responded 2 Dec 2020
Dear Departure447929, Thank you for staying at the Metropol Spa Hotel and for taking the time to share your recent experience with us and other travelers on TripAdvisor! We are sorry to hear your experience was not what you expected. We apologize from our side that the information was not moving fast enough between the departments. We assure you that the health and well being of our valued guests is our highest priority and we will most certainly analyze this situation for future terms so we would be able to avoid same mistakes. Regardless of this matter, we would still be glad to welcome you back in the future. Wishing you a calm Christmas time! Kind regards, Kristel Merilaine Metropol Hotels Front Office Manager // Spa & Wellness Centre Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel Christop... B wrote a review Jun 2021
Worcester, United Kingdom8 contributions4 helpful votes
4.0 of 5 bubbles
We stayed at this hotel as part of a business trip for a couple of nights, overall I was pleasantly surprised with the facilities.

Generous and quite spacious rooms for the price, good standard of bathroom particularly the showers included with bathrobes and other complementary items.

Even the beds were to quite a comfy standard, compared to many places I have stayed particularly in the UK.

Even the bar facilities were a treat, very generous and polite service with a smile which was very nice to see. The drinks on offer were an surprisingly large collection even served in thick pristine glasses.

The only issue for myself I would say is some of the other customers who were kicking in doors late at night, but this can't be a fault of the hotel.
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Date of stay: June 2021Trip type: Travelled on business
Room Tip: Make sure to take use of the bar facilities, quite a large amount of beverages on selection...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristel Merilaine, Guest Services / Front Office at Metropol Spa Hotel
Responded 6 Jun 2021
Dear DanBand565, Thank you for staying at the Metropol Spa Hotel and for sharing your recent experience! We are delighted to hear you enjoyed your stay! Compliments regarding the comfy beds, facilities, service and rooms are very much appreciated! Wishing you a sunny summertime and looking forward to welcoming you back! Kind regards, Kristel Merilaine Metropol Hotels Front Office Manager // Spa & Wellness Centre Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael S wrote a review May 2020
London, United Kingdom25 contributions3 helpful votes
1.0 of 5 bubbles
We we were offered and paid for unlimited spa treatment in advance to find out on arrival spa Is closed. Restaurant is also closed. Did not explain this in booking. The bath in our room then leaked everywhere. They could not provide ice. They could not provide cutlery for our delivery breakfast. We asked for a vase for flowers we bought Couldn’t help with that. I asked to speak to manager twice. Was then told I need to write to him. No maid service. Asked for mini bar replenishment wasn’t provided. The shower was good. So was the view. This did not make up for all the failings unfortunately.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miller862020 wrote a review Aug 2020
Glasgow, United Kingdom1 contribution
5.0 of 5 bubbles
This place was excellent value for money - we have stayed in four hotels in Tallinn over the years, and this was the best compromise of location, value and facilities. Breakfast was good, and the spa was a good addition which most other hotels can't match. We found it quieter, yet just as convenient, compared with being right in the middle of the old town.
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Review collected in partnership with this hotel
Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristel Merilaine, Guest Services / Front Office at Metropol Spa Hotel
Responded 31 Aug 2020
Dear miller862020, Thank you for staying at the Metropol Spa Hotel and for taking the time to share your amazing 5 out of 5 review with us and other travelers on TripAdvisor! We are glad to hear you enjoyed your stay and found the hotel to be well located. Compliments regarding the Spa Centre, breakfast and facilities are also very much appreciated. Perhaps next time you will also have time to enjoy some relaxing treatments at our Wellness Centre! We wish you a nice starting Autumn season and hope to welcome you back soon! Kind regards, Kristel Merilaine Metropol Hotels Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mustangmaniait wrote a review Jan 2020
Piacenza, Italy94 contributions101 helpful votes
1.0 of 5 bubbles
I arrived monday evening. The room was not perfectly clean, with two single bed( i asked for a double bed, months ago), without towels, and with a tough smell of smoke.
I complained the day after,and the only other option that a rude receptionists gave me was to pay extra 30 euro to move to Metropol SPA, the sister hotel, but maybe with the same management.
The Gluten free bread i requested months in advance was not there (in both the hotels is a DISASTER).I asked a late checkout as compensation, due to the fact my hotel was delayed. The replied i have from a kind of Sales Manager that the receptionist put me in touch, was that i have to pay 10 euro for every hour after 12 am. Don't waste your money here, people. there are way much better hotels around Tallinn!!
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Date of stay: January 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: CHange Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotell_Metropol, Front Office Manager at Metropol Spa Hotel
Responded 4 Feb 2020
Dear Fabrizio, Thank you for staying in Metropol hotels and taking the time to share your experience with us! We obviously are disappointed that you felt so bad in our hotels and would like to apologize if your room was not cleaned correctly. I will definitely forward this information to our housekeeping department and I am convinced, that they will do their best to avoid these kind of situations in the future! Unfortunately it is not possible to order or to confirm double bed requests as all bed types are upon availability. Also we do not provide any special breakfast. For further explanation - You asked our Front Office Supervisor to speak with your Estonian representative who informed us that you had made a reservation to the wrong hotel as usually your colleagues always stay in Metropol Spa Hotel. Our receptionist did everything in his power to solve the problem. He contacted our sales department and negotiated special terms and price to change the hotel as you were not satisfied with the one you booked yourself. Therefore we do not see any reason for compensation. Our staff did the best they could, to solve the situations in Your favour. We naturally are very disappointed if you still feel that we did not meet you expectations. With best regards, Getter Eisler Front Office Manager Metropol Hotels
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Irina P wrote a review Jan 2023
4 contributions
4.0 of 5 bubbles
We stayed in Junior Suit in mid-January (1 adult and 2 teenage kids).

The positives:
The room was spacious and the bathroom was very big. Enough space for the 3 of us.
The room was pretty quiet and on one of the top floors.
Good breakfast and enough space for all the guests (the hotel didn't look crowded when we stayed there).
Great location close to everything.

The negatives that could be improved:
Our room was very hot and it was difficult to sleep there without opening the window (and then you get outside noise).
The bathroom floor was very hot, which is good when you want to have a shower or dry your towels, but not so good if you want to use bathroom to do your make up or dry your hair, you literally suffocate there.
The bathtub was leaking water like crazy.
Pillows extremely uncomfortable.
We had absolutely NO room service in 3 days. They do inform you at check-in that they will change sheets only every 3 days (which is reasonable), but I didn't expect that this means no room service at all - no one entered the room to make the beds, or see if towels needed to be changed, or to take out trash... Definitely NOT the standard for a 4 star hotel.
The hotel has spa and we were given passes to use it. However, the day we wanted to go to the Spa, it was closed for maintenance. I wish Reception would inform us that the Spa would be closed on certain days of our stay, so that we could adjust our plans. Unfortunately, we couldn't use the spa at all, which was one of the reasons we picked up this hotel.
The service at the reception desk was uneven. Some employees were very kind and responsive, and some were rather dry and looked as if they are making you a huge favour by answering your questions. When we left, we only got "Good bye!" No "how was your stay?" or at least "have a good trip". This is something you expect in hotels of that category.
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Review collected in partnership with this hotel
Date of stay: January 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra wrote a review Oct 2021
Tallinn, Estonia2 contributions
5.0 of 5 bubbles
We got room upgrade and we were amazed - the junior suite is specious, quiet and has a nice view to old town (especially in the night). The spaa had 4 jacuzzis that gave the feeling of privacy. We were a bit confused with the aroma, stream and salt saunas - they did not seem to work, however, the Finnish sauna was excellent and plus points for the cold water shower.
Breakfast was ok but the highlight was - pancakes. The best I have had in hotel breakfast buffee.
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Review collected in partnership with this hotel
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael D wrote a tip May 2024
15 contributions1 helpful vote
2.0 of 5 bubbles
"IF you dont care about internet or a view - then yes you can consider this hotel. Otherwise I suggest you stay at another place.. "
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Adele S wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"The elevators have poster "breakfast traffic lights" to tell you when it's most peaceful to eat in restaurant and when it's most crowded."
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jaya v wrote a tip May 2024
Stourton, United Kingdom8 contributions
5.0 of 5 bubbles
"Pool is open 830am to 8pm Breakfasts are 14 euros a day , I didn’t opt for this as Rimi supermarket offers superb pastries! "
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Annely H wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Best choice in the centre of Tallinn"
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Oleg wrote a tip Mar 2024
Vilnius, Lithuania4 contributions1 helpful vote
4.0 of 5 bubbles
"SPA is overloaded on sundays"
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PRICE RANGE
£55 - £86 (Based on Average Rates for a Standard Room)
LOCATION
EstoniaHarju CountyTallinn
NUMBER OF ROOMS
137
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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METROPOL SPA HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Metropol Spa Hotel
What are some of the property amenities at Metropol Spa Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Metropol Spa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Metropol Spa Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Metropol Spa Hotel?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
Are there opportunities to exercise at Metropol Spa Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Metropol Spa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Metropol Spa Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Metropol Spa Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Metropol Spa Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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