We arrived around 5.30 pm, hoping to catch the opera at 7. A taxi brought us to the locked door of the hotel. Ringing the bell got no reaction. What to do? Some people came out, so we managed to squeeze in, and found an envelope at the reception desk with our name on it. Take lift, up one flight of stairs. I would not call it a "flight of stairs". More like a dark and narrow, and extremely steep ladder, that felt downright dangerous to squeeze ourselves and our suitcases up. The room itself was large and clean, but the beds looked like something you would expect to find in a camping cottage. Of course, it would be impossible to get a proper bed up that ladder. Bathroom looks clean, but stinks of sewage, pinch your nose if you have to go in there. Going out, still hoping to catch the opera, we risked our necks again down the so called stairs, but faced again the problem: How to get in again once we go out? No explanation was given, an no one answered the management´s phone for the first ten tries. From other guests, we learned that they had received an email with a code for the door. On the eleventh try, we got an answer, and was texted the precious code. I suppose not sending us the code is an honest mistake - but not warning guests that they will sleep in a death trap in case of a fire, and have to risk their necks every time they enter or leave their room, and that you have to manage your luggage up a so called staircase that a really big suitcase would not fit through, is unacceptable. We are in our sixties. Had we been a few years older we would not have been able to reach our room at all, and had we been told all of this when we booked the room, we would have stayed somewhere else.…
High ceilings. Big windows. Modern bathrooms. Good breakfast included. Pleasant staff. Central in old town. 10 mins from from main train station. Ver reasonable prices. What more do you need? Regular room service.
In a perfect location in the old town, our room was very clean with high ceilings and comfortable bed. The breakfast was nice. The atmosphere is very pleasant, as were the owner/staff who were very kind and helpful. We had a really nice experience and look forward to being back!
- Family Room 👍 - Easy Check-ın and Check - out - very close parking - in Old Town - Very cosy and charming Lounge and Breakfast area. Thank u Viktor, we really enjoyed our stay in the hotel. See u one day again.
Very nice environment and friendly staff. Staff were friendly with the kids. Hotel is in the middle of the old town, it is very comfortable to go in all the old town places. Near the hotel is very tasty food coffe “Pankūnas”, great personnel and very tasty pancakes...👍
Location is perfect but due to not having staff in nighttime makes it one scary place. Frontdoor is opened with a code at nighttime and how many knows it...? Lobby & restaurant is fasinatinginly renovated. Have a canarian bird and fishpond but rooms.. old, very old, wooden floors, dreadfull old beds and linen smelled dusty(?) very much. Room was so COLD... Staff was friendly and breakfast plenty & good. Used to be called hotel Mann-Tess and many signs were still on that name.
Very nice hotel: clean, good bed, very friendly staff, good breakfast, good shower, good price (even in summer). The location of the hotel is perfect, everything you want is a maximum of 10 minutes by foot.
Problems: A. Confirmed paid room not available when we arrived (5PM), after reconfirmation that morning, 22 July, 2019 B. Kristofs hotel made no effort to find an appropriate substitute C. Both Kristofs and Booking.com blamed each other for the mistake D. Only effort was to suggest getting me a room 4+km away from Kristofs, near the airport E. I had to look for a hotel in the same neighborhood, old town Riga; it was not the best hotel F. Kristofs offered no compensation; the guy at reception was clueless and not helpful. He asked if I had read my email that was sent by Booking.com at 4.28PM informing me of the cancellation. G. Booking.com paid part of the difference between the new hotel I found and the price I paid Kristofs H. Booking.com had terrible customer service and would only compensate me, initially for 15 euros, then 25 euros, after 5 email exchanges. I rejected the compensation because it did not show good faith. I. My 18 hour overnight layover at Riga was ruined J. Booking.com does not allow review under this circumstances because I never stay at Kirstofs, but Kristofs failed to honor a paid reservation the very last minute which showed a total lack of professionalism.…
the rooms are spacious, modern and very clean. even the bathroom, spacious and comfortable. the breakfast is abundant and very good, excellent. also the service in the hotel is excellent, the staff is very educated, and very helpful too. one wouldn't wish for anything more. also there is a lift. the position of the hotel is perfect too, near all the attractions by foot.restaurants, and bus station,and shops.
This hotel is very centrally located but it is not noisy at night. The room was clean and a good size. It has a pleasant reception area and breakfast room. The breakfast was very good with plenty of choice of hot and cold dishes.