I visited the restaurant with my girlfriend and father. We first ordered an appetizer, and 3 glasses of red wine. Then a waitress came with 3 appetizers, and I sai, we didn't order them, but she said yes yes, so we figured out, that these appetizers were on the house, but I mean still, and explanation of why and what the appetizer was, would have been very, especially since it was salmon, and we would like a glass of white wine for the fish. so we then ordered 3 glasses of white wine, just to sit and wait for them, until the waitress walked by our table, and realised that she had forgotten about our wines... minor detail.. after that, my girlfriend, got her appetizer served, which was good, but at the same time, we got 2 bowls off soup with dumplings served, me and my father.. with no spoon.. which we didn't order, so we got a little confused. 1 minute after, another waitress comes to our table, and says sorry, she made a mistake and took the bowls of soup to another table. then after that, we all got our main course at the same time. unfortunately, my father ordered Golonka, but a lamp tenderloin was placed in front of him. He asks the waitress, what is this, because this is not golonka.. and then she says sorry, my mistake, takes the dish, and comes back after 3 minutes and says, we have no more of that dish, you have to choose something else. so he had to choose another dish... I ordered a beef tenderloin, medium rare, and when I cut through my tenderloin, it is more than well done, literally.. so I tell the waitress, that I'm not happy with the way, that is has been prepared, and that I will get a new. at that point I'm a little frustrated and say, I don't think this service is okay, and then the waitress says, you don't have to pay for a new dish. ( i mean, who would ever pay for a second dish when you didn't get the first dish prepared as you ordered. my girlfriend's main dish was okay, the second dish my dad got, was a duck leg with carrot mash, that was overdung by the taste of orange and the duck still had feathers on. my tenderloin second time, was maybe between medium and well done, and at that point, I was so hungry, I didn't want to complain anymore. as an excuse, my father got a glass of wine, because they wouldn't tell him, that they were short of the dish he ordered and just made something else, without telling him. they made a dessert for me, plumbs in wine, but it was terrible, im sorry to say. we ordered a cheese plate for dessert, which was okay, except that we had to remind the waitress, that we would like to have the jams, that comes with the dish because they had forgotten that also... we spend 2 and a half hour there, and not one single time, did they ask us, is everything good? do you need something to drink? we had to call them every single time we needed a refill. my girlfriend sat 1 and a half hour with empty glasses, and they didn't ask her one single time, if she needed something to drink. I'm sorry to say, but for a restaurant, that aims that high, and with those nominations, I was soooo disappointed, both from food and service.. and on top of it, the reception was unable to get hold of a taxi for us, so we had to walk home in rain. not comming there again.…
We didn't stay in the hotel, we only ate in the restaurant. It was a nice setting and the staff were nice. Service was quick and attentive, in my opinion food was a little pretentious and lacking taste. I prefer a home cooked polish (or which country I'm in) style food. If you like posh nosh, I'm sure it'll be right up your street. The local beer was very good. But unfortunately, the food was a no for me, if I were to return to the salt mine I would make other food arrangements as I feel it would give me better value for money and quality. Lovely people, just not for me, sorry guys x
Location is perfect when visiting in Salt Mine, jus a few steps away. Staff was very polite and spoke good english. Breakfast was good with a lot of choices. The patio is very nice place to enjoy your breakfast with nice park and fountain views. Room was airy, very peaceful. Bathroom was clean and shower very good. Highly recommend! You cant actually drive to the hotel from Park Kingi street. Follow the signs to the other side of the park and drive in to the hotel parking area.
very average food. Nice starter, but the main dish with meat, was very try and the cake for dessert was also very dry.....nice location, next to the mine. But we wont be back for seconds. Staff very nice
It was great experience visiting this hotel that is situated just by the main entrance to Wieliczka Salt Mine. The hotel is beautiful with exceptional people working there. The receptionists were very helpful and kind. The hotel was very clean. Very spacious rooms with a great view. The hotel is situated in a big park, in a very quiet area. Highly recommended.