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Grand Hotel Stary Smokovec

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Traveller (308)
Dining (24)
Room & Suite (9)

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About

#2 of 8 hotels in Vysoke Tatry
Location
Cleanliness
Service
Value
Grandhotel Stary Smokovec, whose history reaches already to the year 1904, is a four-star jewel of the High Tatras. Their heart - Stary Smokovec – with a background of the majestic Slavkovsky Peak, is dominated by this romance of the last century and offers a comfortable basis for your unforgettable stay in the Tatras.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Czech, German
340Reviews6Q+A40Room tips

Reviews
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Mark W wrote a review Jan 2024
Exeter, United Kingdom2 contributions
This is a very good hotel, parking easy enough and check in was informative and friendly from I believe Laszlo(?). The rooms and bar & lounge and lovely. Breakfast was okay, the staff a bit robotic and a normal buffet affair, the only bad thing in the morning was the juice quality- far too diluted and not the best. All in all highly recommended.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 3 weeks ago
Dear Mark, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the comments - I will check the machine of breakfast juice. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CityCountryMouse wrote a review Sept 2023
Ontario, Canada332 contributions108 helpful votes
The Grandhotel is lovely, especially if you enjoy historic hotels in their more-or-less original style. Our room with balcony was very comfortable with a good bed, ample space and nice bathroom. The star of the hotel is the newly opened wellness centre, with a beautiful pool, jacuzzi style hottub and saunas. There's no gym, but then there are the ski slopes and places to hike. The ski slope with ground cable car is right behind the hotel. The train station for the Tatras electric train - that takes you to the other settlements - is a short walk away (and highly recommended). Good restaurants abound in Stary Smokovec and there are historic places to see all through town. The Grandhotel is on lovely grounds. We were at the hotel at the half-board rate, meaning we had buffet breakfast and dinner included. This is a good choice -- and excellent deal -- if you don't want to spend time and effort looking for a dinner restaurant. Breakfast was excellent. Dinner consisted of good (not excellent) basics, typically with chicken, fish, beef and pork selections each night, with central European flavours, and less-than-stellar desserts, given what's available in Slovakia and surrounding countries. Restaurant staff were pleasant and polite and most spoke at least some English. This couldn't be said of the front desk staff, who were disinterested and unhelpful, as if we were bothering them. Our door card kept failing (as did our neighbour's) and although staff made attempts to fix it, they showed no concern and just shrugged. Oh well....One person provided incorrect information about taxis - this is surprising, in a 4-star hotel! If you enjoy staying at historic places and don't mind the little aggravations, as well as some dimly-lit areas, and furniture and carpets that are shabby and worn, this is a wonderful hotel in a perfect location. If you like your hotel to be modern and immaculate, with friendly, informed staff ready to please, the Grandhotel Stary Smokovec may not be the place for you.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Rooms overlooking the town - not the slopes - may be preferable as the mountain view rooms also...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 19 Sept 2023
Dear "Mouse", Thank you for taking the time out to write such great and detaily comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras and I'd like to let you know that we will certainly follow up on each shortfall you've mentioned. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zuzana S wrote a review Aug 2023
Bratislava, Slovakia195 contributions38 helpful votes
We went to the hotel for a wedding and stayed for one night. many things were positive, like we had our room ready earlier, the food was very nice, at the wedding as well the breakfast next morning. really full breakfast buffet. really appreciate the high-end serving. on the other hand, when approaching the waiters with a request - e.g. coffee, you get the feeling you are disturbing them. they could learn a bit more the professional smiles and kindness. They were also helpful when we had questions. pity we did not have time for wellness. :)
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 30 Aug 2023
Dear Ms Zuzanas, Thank you for taking the time out to write about your experience here at the Grandhotel Starý Smokovec. I'm very thankful for the candid and objective points you've made, and I'd like to let you know that we will certainly follow up on each shortfall you've mentioned. I hope to have the opportunity of hosting you again in the future. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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143debram wrote a review Jun 2023
Tweed Heads, Australia875 contributions200 helpful votes
+1
Had a twin share room that was extra large with a large bathroom & shower. The spa is great with a bar in it. Breakfast is lovely & the foyer bar has great meals too, if you don’t want too much. Would be great in the ski season as is close to ski slopes.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jo B wrote a review Aug 2022
Zurich, Switzerland2 contributions
We stayed two nights at the Grand Hotel in Stary Smokovec and enjoyed our room and the hotel bistro. The hotel is a great basis for hiking, and the bathroom was very well equipped. The reception personnel was very friendly and helpful. The wellness area was ok. The hotel premises were very clean, and the breakfast buffet sensational!
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Get a room on the fifth floor - best view of the valley!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Filomena wrote a review Oct 2021
Bratislava, Slovakia3 contributions
We had a really nice time with my son. Hotel Stuff was super nice and helpful. Breakfast was delicious and there was everything i desired. Everything is close from hotel. Cablecar, grocery store and nice cafés. Thank you so much for everything.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 2 Nov 2021
Dear family Filomenaz, thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sara H wrote a review Oct 2021
1 contribution
I visitited Grandhotel Stary Smokovec with my babyboy, and we chose the hotel because of the location, and it was perfect. Everything was in the vicinity of the hotel. The view from the balcony was spectacular as well. We even got up at 5am to watch the sunrise, and we decided that we will watch the sunrise together from this balcony every year :)
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Date of stay: October 2021
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 2 Nov 2021
Dear Ms. Sarah, thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ivana P wrote a review Sept 2020
London, United Kingdom34 contributions6 helpful votes
+1
This hotel is a fairytale! We arrived early just after 12/ lunchtime and sweet receptionist offered an early check in which is usually at 14.00. We were so pleased and grateful! Our suit was so spacious and beautifully clean! Hallway, little loo, living room, bedroom and big bathroom with jacuzzi! Food was high end, absolutely delicious and buffet is nicely spread. Huge choice and our taste buds abnormally satisfied. Only one little minus was the pool. Very cold for me and specially for my one year old daughter. Also spa opening is a bit late (15:00) no chance of having a swim in the morning. But we believe there is a good reason for it. Not to worry, overall everything is excellent and we will be definitely coming back again soon. Thank you all for unforgettable experience. Wilcox family
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matej Fujka, Generálny riaditeľ at Grand Hotel Stary Smokovec
Responded 18 Sept 2020
Dear Wilcox family, Thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris J wrote a review Jan 2020
Leeds, United Kingdom17 contributions48 helpful votes
On arrival we went to the main restaurant which had a buffet which was good apart from mashed potatoes with leeks was stone cold. The beds were comfortable and breakfast was just about standard for a 4* hotel. My wife decided to have a bath. The bath seemed to be very small and was difficult to get out of because there are tiles along a part of it. There was no shower cubicle, just one above the bath. I was amazed to find there were 2 TVs - one extra large - the list of channels was impressive. The Wi-Fi was good. However, having tried a coffee I put most into the sink - very low quality. Milk should be UHT rather than a powder. My wife used the wellness centre and was pleased with the swimming pool but did find the jacuzzi difficult to get in/out of, particularly with wet feet. For room service I ordered tomato soup with a roll and fish and chips. When delivered there was not a roll with the soup. The soup was absolutely delicious but I was well over halfway down it before the roll came. The temperature of the fish & chips was disappointing. Cleaners,receptionists and waiters were good. We were there for 7 days without snow but there was nothing really done to the drive to make it easier for guests. On our final day we wanted the room for 2 extra hours from 10am. On Monday there are plenty of rooms free after people have returned from the weekend we felt it was quite petty to be asked to pay 10 euros when our original pay was above 1000 euros plus services ordered.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 24 Jan 2020
Dear Mr. Chris J., Thank you for taking the time out to write such comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Enrico D wrote a review Jan 2020
Bratislava, Slovakia248 contributions101 helpful votes
Stayed during new year's holiday with my family in a beautiful suite and I can recommend the place especially for families with children. Room was excellent (it better be for more than 300 eur/night with half board) and spotless. Only drawbacks was the lack of a proper shower (large Jacuzzi instead) and the relatively low wifi signal, especially in the studio. Positive notes: - buffet breakfast was excellent and buffet dinner more than acceptable - spa excellent for children, much less if you're an adult looking for peace and relax. this is obvious in the pool, much less in the sauna area. - very practical shuttle for the sky resort since you're not really supposed to use your car once you find a parking (see the negatives). Negative notes: - parking is an absolute catastrophe with much less parking lots than required and no staff available for any kind of help to find a place to park or even a spot to just unload your car. No valet service. Once you find a place you better forget about using your car until you leave. - staff is mostly young and inexperienced and I find they lack training and proper supervision. While this is an understandable "work in progress" in the restaurants, I find it not acceptable at the reception desk: personnel there was ranging from unhelpful to outright rude. All in all it was a beautiful experience but I recommend the management to invest time and money in staff training and selection. Especially after all the expenses to refurbish this splendid hotel, it is worth having a staff on the same level.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 16 Jan 2020
Dear Mr. Enrico, Thank you for taking the time out to write a review of your stay with us at the Grandhotel Starý Smokovec. Your forthright report is very much appreciated, as it does help us in improving our services and pointing out where we're falling short. We have investigated upon your mentioned points and will be training and reinforcing our standards to ensure that such events do not occur again in the future. I believe we can do better, and I'd like you to experience out level of service as it's intended, if you would give us another chance. I look forward to hearing from you. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£160 - £251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand stary smokovec
LOCATION
SlovakiaPresov RegionVysoke Tatry
NUMBER OF ROOMS
79
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HOTEL STARY SMOKOVEC - Updated 2024 (Slovakia/Vysoke Tatry)

Frequently Asked Questions about Grand Hotel Stary Smokovec
Which popular attractions are close to Grand Hotel Stary Smokovec?
Nearby attractions include Tricklandia (0.1 miles), Kôprovsky štít (0.3 miles), and TATRY Vnutri (0.1 miles).
What are some of the property amenities at Grand Hotel Stary Smokovec?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Grand Hotel Stary Smokovec?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hotel Stary Smokovec?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Stary Smokovec?
Conveniently located restaurants include Starý Šmakovec Restaurant, Spitz Restaurant and Bar, and Koliba Kamzik.
Are there opportunities to exercise at Grand Hotel Stary Smokovec?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Hotel Stary Smokovec?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Stary Smokovec?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Stary Smokovec offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Hotel Stary Smokovec?
The staff speaks multiple languages, including English, German, and Czech.
Are there any historical sites close to Grand Hotel Stary Smokovec?
Many travellers enjoy visiting Rainerova Chata (1.8 miles).