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Loews Madison Hotel

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1 room 2 adults 0 children
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Loews Madison Hotel
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2,125 Reviews from our TripAdvisor Community

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Showing 1,955: English reviews
Sydney, Australia
Reviewed 29 May 2015 via mobile

I spent 2 nights here and the was nothing to fault with the hotel. Staff (especially Sylvia, I think her name was and Naveed) were so polite and helpful and willing to have a chat. Rooms were clean, showers we great and so were the amenities. Best were comfortable and the location was great (very close to the White House)....

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2Thank JordanOz1991
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Dear JordanOz1991, We appreciate you reviewing your experience. It’s great to read about how much you enjoyed your visit, including our friendly team members. Sylvia and Naveed are both wonderful staff and examples of our desire to provide highly personalized and genuine service. I’m glad to know you found the rooms clean and comfortable and appreciated our convenient location. For...

Reviewed 28 May 2015 via mobile

We really enjoyed our stay. Other than the extra services being a little pricey the stay was one of our best ever. The bed was extremely comfortable and room service prices we in line with other restaurant prices in the area.

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Thank katrina c
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Dear Katrina c, We are so happy you enjoyed your time at Loews Madison and that our commitment to top notch service was a standout during your visit. I’m also very pleased to hear you found the bed to be extremely comfortable and enjoyed room service. Thank you for choosing Loews Madison, and we hope to have the opportunity to...

San Francisco
Reviewed 27 May 2015

I used to consider the Madison my regular business hotel in D.C. It was elegant with wonderful service. And, of course, the location is superb. It has been a few years. This time, my wife and I came back as tourists and booked the Madison for nine nights. It was satisfactory but certainly has lost some of its previous luster....

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Thank SFtraveler4303
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Dear SFtraveler4303, Thank you for staying with us recently. Your feedback is very important to us – we appreciate you taking the time to provide it. It’s disappointing to learn about your recent experience and that we failed to exceed your expectations. We focus on service as our top priority and have a dedicated team who works hard every day...

Greensboro, North Carolina
Reviewed 27 May 2015

My recent stay at the Loews Madison was excellent. I was traveling alone, for business, and found each and every hotel employee to be not only helpful but friendly and extremely customer oriented! As a women traveling alone, I appreciated the care the bell staff used in asking my plans each time I exited the hotel, and actually remembered where...

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Thank Sensibilities
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Dear Sensibilities, Thank you for staying with us recently and for your positive feedback. I am thrilled you received excellent service from our team and experienced how much they genuinely care for our guests’ comfort and satisfaction. Our bellman, doorman and valet staff are all important parts of our team, and I appreciate you complimenting their personalized service- I will...

Reston, VA
Reviewed 27 May 2015 via mobile

We were in 2 different rooms which were both lovely and well cared for. However desk service needs some training and attitude adjustment. When we inquired about an upgrade, we were told the larger king room wasn't available but a junior king suite (more $$ of course was). When we got to the room, it was a queen bed, not...

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Thank t8temd
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Dear t8temd, Your feedback is important and appreciated. It’s disheartening to read about your experience. We are very focused on providing exceptional guest service that is professional, friendly and on point in every interaction. I apologize for the frustrations you encountered with your request for a room upgrade, and we will investigate how we could have handled this better. We...

Glasgow, Scotland
Reviewed 27 May 2015

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Thank kmcroberts622
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Arlington, Virginia
Reviewed 26 May 2015

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Thank Frenchness
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Columbus, Ohio
Reviewed 26 May 2015

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Thank ColleenCanfield
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

scotland
Reviewed 24 May 2015

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Thank drgsf
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

Indianapolis, Indiana
Reviewed 24 May 2015

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Thank braca3
GMLoews, Director of Hotel Operations at Loews Madison Hotel, responded to this review

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
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Questions & Answers

Here's what travellers have asked, with answers from Loews Madison Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms have a street view. Even have a "Manhattan View" which means the wall of the next door building!!!”
josepho381, 2 Apr 2017 | Read review
“12th floor facing M offered a lovely window-seat view of the street traffic day and night, No street noise carried up to our room.”
doryg2016, 30 Mar 2017 | Read review
“Nice, spacious well appointed room”
judys404, 23 Mar 2017 | Read review
“Avoid a room near the ice machine”
jlabbott13, 12 Mar 2017 | Read review
“If you like coffee, better splash out for a suite”
sgb2017, 5 Mar 2017 | Read review
5 of 5