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Candlewood Suites Alabaster

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68 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Just stop for one night while on the road. Room was clean other than a strange smell, reason for the 4 rating. Staff was pleasant and attentive. Good location of interstate. Lots of restaurants and shopping near.

Helpful?
Thank Ray B
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The hotel was clean, with easy access. Mostly a no frills overnight stay on a long road trip. Staff were polite and helpful. Rooms were clean, decent size and adequate for our needs. We had no problems checking in or out. T

Helpful?
Thank George D
New York, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

Was there over a busy weekend with a wedding. Staff was very helpful. Rooms were huge and very clean. Free movies and popcorn and big kitchens were great for kids. The little store in hotel was good but did not have pet food, for a pet friendly hotel that was strange. Near stores and restaurants. Overall a great stay.

Helpful?
Thank Mendyinthebigcity!
Moultrie, Georgia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

This is an excellently kept hotel, friendly staff, very good facilities. The room is comfortable and clean. But in this day, tub showers are out of date and, although I don't need "handicap accessible" but in our 60's we are more comfortable with a walk-in shower. This is only reason I give it a 4 instead of 5. Also it's... More 

Helpful?
Thank joly_boly
The Villages, Florida
Level Contributor
989 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed 22 September 2016 via mobile

I can't remember if I have ever stayed in a Candlewood Suites before, but after this stay I will be whenever I get the chance. Let's see: the bed was divine; the staff friendly and helpful especially in getting oriented on how things work there; free laundry available; miscellaneous food and stuff area available (for purchase); gym; and the room... More 

Helpful?
Thank Scott8147
Bloomington-Normal, Illinois
2 reviews
Reviewed 2 September 2016

I would suggest you never use this as a place to stay...I think a 75 dollar fee is outrageous for a pet fee,,and we were not of this prior to our reservation..when we complained to someone in your complaint center the man laughed at my husband..I find this very u nprofessio nal and rude

Helpful?
Thank sandraalbee
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear sandraalbee, Thank you for providing us feedback on your recent stay in our hotel . I am sorry you were not informed about out pet fee at the time of reservation . I am not sure if you made the reservation over the phone, online or through a 3rd party .Also I do not know if you disclosed to... More 

Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2016 via mobile

This is our first suites stay since having kids and we felt spoiled with the extra space! Our suite was clean and tidy. We loved that we had a room separate from our son so we didnt have to be still and quiet while he drifted to sleep. We loved the little snack room and the games you could borrow.... More 

Helpful?
Thank Megan M
Saraland, Alabama
Level Contributor
125 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 August 2016

The staff was wonderful, check in and check out very quick. Stayed on the third floor in a suite. Queen bedroom and Double bed in the main room instead of sofa. Love this concept, we had four adults and this made it very nice. AC controls for bedroom and separate one for main room. Also there was a tv in... More 

Helpful?
Thank Ladye A
Alabaster, Alabama
Level Contributor
3 reviews
Reviewed 4 August 2016

Had a big problem with the billing. My insurance was paying for the rooms and they wanted a card on file for extra charges. The next Friday, they had charged my room for over a thousand dollars. Money was tight since I was remodeling so that took my bank account down to just a few dollars. I told them at... More 

Helpful?
Thank s0me0nespecial
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2016

I have stayed at this hotel twice on recent visits to the area for work. It is a new hotel with a friendly staff and clean, comfortable rooms with fully equipped kitchen areas for longer stays. The location makes it easily accessible off of highway 65 up on hill behind a shopping area walking distance to a variety of fast... More 

Helpful?
Thank ReadRibbet

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Drive, Alabaster, AL 35007
Region: United States > Alabama > Alabaster
Price Range: £75 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites
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Questions & Answers

Questions? Get answers from Candlewood Suites Alabaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet location above the shopping center. Front rooms have nice view of trees and hills.”
 of 5 bubbles Mendyinthebigcity!, 7 Nov 2016 | Read review
“The suites on the 3rd floor with two separate rooms were perfect for people with different sleeping schedules.”
 of 5 bubbles ladyea, 22 Aug 2016 | Read review
“Don't get on the top floor, their elevators broke down once a week while we were there for 2 months.”
 of 5 bubbles s0me0nespecial, 4 Aug 2016 | Read review
“Quiet area...most rooms will be fine.”
 of 5 bubbles ReadRibbet, 25 Jul 2016 | Read review
“The entire hotel is high on a hill overlooking shopping and I-65. Very quiet, but close to everything you need.”
 of 5 bubbles 867marilynw, 4 Feb 2016 | Read review
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