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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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894 Reviews from our TripAdvisor Community

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Showing 870: English reviews
Richmond, California
Reviewed 2 days ago NEW

Need a getaway without heavy travel, this place is perfect. You must get a lagoon view room to truly appreciate it. Staff was friendly and the spa delivered a-1 service. Don't forget the cookies! Will repeat

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank martellb2017
Mia B, Catering & Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business! We are pleased to learned that you were satisfied with your room and view, your experience at our spa, and our delicious signature cookies. We would love to welcome you again soon in hopes for an even better...

California
HOTEL’S FAVOURITE REVIEW
Reviewed 28 December 2016

Love their warm cookies! Price was good.Comfortable and clean. Good service. I like having a mini fridge in the room. Near attractions. Near Walmart and restaurants. And close to Six Flags Marine World which is why we were there. Glancing through the room magazine of stuff to do nearby, we saw Jelly Belly Factory was near by and did daily...

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Helpful?
1Thank YSanchezCalifornia
About Hotel's Favourite Review
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your wonderful feedback on your recent stay at DoubleTree by Hilton. We greatly appreciate your business! We are delighted to learn that you enjoyed the comfort and cleanliness of your room and that you were able to experience some of the local attractions in the area! We would be happy to welcome you back again the next...

Wichita, KS
Reviewed 1 week ago NEW

I stayed one night while in Napa on business. The lobby is nice and updated. The courtyard is very nice. I'm sure it is even nicer during the spring and summer months. The room was very big. When I walked in, the floor was all lumpy underneath the carpet. It was almost a tripping hazard. As others have stated, the...

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Helpful?
Thank GT6
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton Hotel & Spa. We greatly appreciate your business. We are pleased to learn that you enjoyed our beautiful courtyard and that our restaurant staff were very attentive to you during your dining experience. We are sorry to learn that the floor level was uneven upon arrival to...

Manistique, Michigan
Reviewed 1 week ago

From the minute I walked into the hotel I was greeted with friendly and helpful staff. The customer service was exceptional. I was offered a patio room which was very relaxing. I highly recommend this hotel.

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Helpful?
Thank Kimberly H
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for such a wonderful review on your recent stay at DoubleTree by Hilton! We greatly value your business. We are pleased to learn that you experienced exceptional customer service from the minute you walked onto our property and that you recommend others to stay at this hotel. We would be more than happy to welcome you back again...

Elk Grove, California
Reviewed 2 weeks ago

I enjoyed my stay at this location. The staff were very friendly and professional. The guest rooms are well lit, comfortable beds, nice décor. The cleaning lady did a great job in keeping the room clean daily and replenishing the toiletries. Overall nice stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jawwws03
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We greatly appreciate your business! We are pleased to learn that you enjoyed our staff as well as your room. We are also happy to learn that room service kept your room to your standard during your stay. We would be happy to welcome you back again...

California
Reviewed 2 weeks ago via mobile

Sad. Obviously an older hotel that was converted. Quiet grounds, nice pool/garden area, but rooms, not so much. Badly touched up yellow walls, noisy heater, scuffs and chips on doors... Best thing? The cookies

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Helpful?
Thank Rholscher
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Reviewed 2 weeks ago

I stood at this hotel over the weekend and Darwin that works at the front desk was excellent! One of the best customer service experience I have yet experienced! He helped out with early check in and set up some accommodations for my wife and I. Thanks Darwin for making our experience wonderful! Tony G

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Antonio G
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for such a wonderful review on your recent stay at DoubleTree by Hilton Hotel & Spa. We greatly value your business. We are delighted to learn that Darwin has left such a positive impression with you and your wife and that you found his services to be excellent! We will be sharing your kind words with Darwin to...

Reviewed 3 weeks ago via mobile

Let me first say that I have requested a phone call from the general manager three times over the last month. I have yet to hear from them. I will not stay here again unfortunately. My concerns are serious yet it appears management does not care that I was dissatisfied with my stay. I experienced: dusty surfaces, non-functioning hair dryer,...

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Helpful?
1Thank Monique H
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at Doubleree by Hilton, we greatly value your business. We have taken note of your experiences with your room and hairdryer that was not functioning properly. We are sorry to learn of your inconveniences and will have our General Manager reach out to you. Thank you for your business.

Napa Valley, California
Reviewed 3 weeks ago via mobile

the staff was very friendly at the time of check in and check out. the room was a nice size and the bed was also. the only disappointments were that the heater wasnt working properly it would blow warm air for about 10 minutes then it would blow cold air we had to turn up the temperature to 83 degrees...

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Helpful?
Thank jorge s
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton. We greatly appreciate your business. We are pleased to learn that you enjoyed our friendly staff upon your arrival and that you enjoyed your bed and the size of your room. We have taken note of your experience with your heater and...

Sacramento, California
Reviewed 3 weeks ago

Location was beautiful . However more detail should be given to the cleanliness and upkeep of the room. The air xand heating system was so loud I had to unplug it in order to sleep. The iron was leaking , therefore had limited use.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank theresao947
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We greatly appreciate your business. We are pleased to learn you enjoyed the location of our property. We are sorry to learn on the inconveniences you experienced with the heating system and iron. We have taken note of your experiences for the review of our General Manager...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Region: United States > California > Napa Valley > American Canyon
Price Range: £102 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Cheap Tickets so you can book your DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and other travellers.
6 questions
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St. John's, Canada
St. John's, Canada
over a year ago
Long Beach
11 months ago
Medford, Oregon
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room toward back of complex. Quieter away from highway.”
 of 5 bubbles ShaunP372, 27 Nov 2016 | Read review
“Balcony, lagoon view was nice....”
 of 5 bubbles Arkies10, 27 Oct 2016 | Read review
“I don't thing there is a bad room”
 of 5 bubbles X4036DNjonathanb, 26 Oct 2016 | Read review
“Courtyard view”
 of 5 bubbles johnfA555ZR, 10 Sep 2016 | Read review
“Ask for a room facing the courtyard (away from the road). The road noise is prominent.”
 of 5 bubbles FinanciallySavvy, 9 Sep 2016 | Read review
5 of 5