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Extended Stay America - Orange County - Anaheim Convention Center

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Extended Stay America - Orange County - Anaheim Convention Center
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209 Reviews from our TripAdvisor Community

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Showing 201: English reviews
La Verne, California
Reviewed 2 weeks ago

When I first check in to the room, the bathroom was not clean. There was disgusting stain on the tub. Unfortunately I wasn't aware until trying to take a shower around 9pm. I went to the front desk, the guy told me all the housekeepers were gone and there was nothing he could do. I asked to change room. He...

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Helpful?
Thank Liewen Z
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We appreciate when our guests provide feedback, as it is a tool for us to continuously improve. Our guests should expect to arrive to a clean, well maintained suite, and we apologize for the lack of detail from our staff and our inspection team. We can and will do better. You are valued as a loyal guest, and we hope...

Las Vegas, Nevada
Reviewed 2 weeks ago

Very impressed with staff (very friendly) check in was fast, room was spacious and clean. Parking was safe & secure. Location was conveniently located to restaurants, stores, Disney Land. Weather was beautiful for this time of year (January). Will stay here again.

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Helpful?
Thank cinhaga
00esa, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orange County - Anaheim Convention Center. We are thrilled to read that you loved our friendly associates, convenient location close to the area restaurants and shopping choices, as well as your well-appointed room. It was great to have you...

Roseville, California
Reviewed 3 weeks ago

We stayed here for 3 days for a Disneyland vacation with son and his family of 5. Booked well in advance and asked for rooms next to each other. Did not get. Grab and go breakfast was packaged muffins and granola bars. Room kitchen was out of date with refrigerator that did not even make ice cubes. Hairdryer blew out...

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Helpful?
Thank dchays214
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider returning for another stay the next time you are in...

Toronto, Canada
Reviewed 4 weeks ago

Stayed at the Extended Stay America during a recent jaunt to disneyland. Found the location to be ideal - 10 min walk into the park, close to my fav Cheesecake Factory and the Garden Grove Mall! One complaint was the room not being super clean (we found garbage under the bed). When in the pool we could see cats in...

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Helpful?
Thank RobTravels416
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It was our pleasure having you as our guest. We are thrilled to note that you liked our location and the good value we offer in the area. That being said, we regret the inconvenience you encountered with the cleanliness of your room as well as our service. We appreciate your comments which will help us improve our overall guest...

Alameda, California
Reviewed 4 January 2017

i stayed at this hotel with my friend for new years eve weekend and we were there for 3 nights. we came with high expectations cause we heard extended stay america had a kitchen and we were excited to maybe cook. upon coming to the hotel the front desk wasn't very friendly and said housekeeping is extra charge and asked...

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Helpful?
1Thank sarah w
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Sarah, It is disappointing that our hotel did not meet your expectations in several ways, and we apologize your overall stay was not satisfying. We will work to improve the deficiencies you identified. Our team leaders have been notified of your comments, and have been directed to make the necessary corrections so you and our future guests will have a...

Reviewed 30 December 2016 via mobile

We stayed in Extended stay America in Anaheim, CA. This is the worst hotel I have ever been to. We stayed there during the Christmas time and upon our arrival, there were no coffee maker, no kitchen utensils in the room, no soaps or shampoos in the bathroom , beds with dirty sheets and blankets with stains in it. After...

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Helpful?
Thank Moshiul H
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your candid review, we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience.    Sincerely, General Manager

Reviewed 23 December 2016 via mobile

it's the most beautifuul and comfortable hotel in this street and the employees is very hosts and very kindlly and Cheryl is the best one .she helped me many times and adviced me many things. iam really thanx her

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Helpful?
Thank Razan M
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for staying with us at Extended Stay America Orange County - Anaheim Convention Center. We are thrilled to read you had an amazing stay and loved our well-kept property. Thanks for mentioning our staff, especially, Cheryl. She is a true asset to our team, and we will be sure to share your gracious compliments with her for the...

Taipei
Reviewed 19 December 2016

Like many people said in comments, room is not clean. They didnt even change bed sheet. So many hairs on bed. I have to put the towel on the bed and pillow so i can sleep. I booked it on adoga and pay cash. It showed I pay 517 at the counter but end up i pay 606 because the...

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Helpful?
Thank kyle664
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for the feedback about your stay with us. Although we are glad you liked your spacious room, we are sorry for the cleanliness issue you had with it. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We...

Reviewed 12 December 2016

very nice team, enjoyed the stay and team was helpful. they give ameneties and look after the guests :). I stayed for 2 months and it was a nice stay and the location is amazing close to disneyland and nice restaurants

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Helpful?
Thank jalal L
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for being our guest and taking the time to review your experience at Extended Stay America - Orange County - Anaheim Convention Center. We are so pleased to read you loved our convenient location which was perfect for your needs and that you were impressed with our helpful associates. We will surely share your review with our team,...

Reviewed 8 December 2016 via mobile

One of the worst places I have stayed in a very long time. First impressions are everything! Outside landscaping in need of maintenance. The lobby was a disgusting mess--had palm tree seeds all over the carpet. We (3 couples) originally arrived before checkin time & our rooms were not ready which was fine! We went back 2 hrs later, the...

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Helpful?
Thank Xpose
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of the suites and the lobby are you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Anaheim Convention Center

Address: 1742 S Clementine St, Anaheim, CA 92802-2902
Region: United States > California > Orange County > Anaheim
Price Range: £81 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Convention Center 2.5*
Number of rooms: 124
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Also Known As:
Extended Stayamerica Anaheim Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay
Extended Stay America - Orange County - Anaheim Convention Center California
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Anaheim Convention Center staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - Orange County - Anaheim Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't book it”
 of 5 bubbles liewenz, 3 Feb 2017 | Read review
“Top floor - the walls are paper thin!!! Corner Rooms with king beds have a great layout with a small sitting area and room to swing a cat!”
 of 5 bubbles RobTravels416, 24 Jan 2017 | Read review
“stay at the higher floors for usually less noise.”
 of 5 bubbles sarahwS9974YS, 4 Jan 2017 | Read review
“Ask for the top two floors with windows behind the hotel. Fireworks shows can be seen from your room even if not in the park.”
 of 5 bubbles billmF9734EZ, 14 Nov 2016 | Read review
“I do NOT recommend this Hotel”
 of 5 bubbles campos662011, 5 Sep 2016 | Read review
5 of 5