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Extended Stay America - Orange County - Anaheim Hills

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Traveller (15)
Room & Suite (30)
Dining (1)
Overview
  • Excellent32%
  • Very good15%
  • Average14%
  • Poor11%
  • Terrible28%
21 Mar 2018
“Not for a business traveler”
4 weeks ago
“Denise was the BEST!”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Orange County - Anaheim Hills
Special Offer: Save up to 10% TODAY!
Hotel deals
Offers from Extended Stay America - Orange County - Anaheim Hills
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (153)
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1 - 5 of 146 reviews
Reviewed 4 weeks ago via mobile

Denise went absolutely above and beyond for us when a difficult situation arose. She was selfless and gave us the absolute best service we’ve ever had. We will be staying here every time we come to Anaheim! Thanks!More

Thank sophiemadelyn
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 4 weeks ago

Sophie, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Denise went a long way in making your stay so memorable. We look forward to welcoming you back. Please be assured we will pass on...More

Reviewed 20 June 2018

I stay there for 1.5 months and it is very terrible hotel - Sometimes breakfast is not available. - Dogs are allowed so you will be afraid because some dog will bark to you. I think dogs should be prohibited in hotel. - Housekeeping is...More

Thank Loyd Christoper M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 21 June 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 9 April 2018 via mobile

I checked in 04/06/18 for 2 nights and where do i start... first off: Rude staff, they don’t acknowledge you when they speak to you. They dont bother explaining fees nor make any kind of conversation (absolutely NO customer service) she had a rough time...More

Thank locampo25
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 April 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 21 March 2018

Their "high speed" internet is very slow. I paid another $4.95 a day for faster wifi but it was still slow. Claimed I could stream Netflix, etc. Called tech support. They said the speed I have is the speed the hotel pays for.More

Review collected in partnership with Extended Stay
Thank 546grantm
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 22 March 2018

Thank you for staying at our hotel. We appreciate your business! We apologize that we missed meeting your expectations with our internet facility and regret if any inconvenience caused and will correct any remaining issue. We hope the positive aspects of your stay will bring...More

Reviewed 12 March 2018 via mobile

You get what you pay for. Greasy carpet and staples sticking out of the carpet. I learned the hard way by accidentally stepping on them. OUCH! There’s a distinct “old” smell in the room and throughout the hotel. Visible pee stains & hair stuck to...More

Thank Taylor M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 March 2018

Taylor, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Photos
Traveller (15)
Room & Suite (30)
Dining (1)
Questions & Answers
Ask a question
keppb2001
6 January 2015|
AnswerShow all 2 answers
Response from JayMazz | Reviewed this property |
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn... More
0
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Nola H
23 November 2014|
AnswerShow all 2 answers
Response from Andrea M |
How much is the shuttle
0
Votes
Room Tips
"not a good recommendation hotel."
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"I wouldn't be comfortable extending a stay here."
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"Excellent kitchenette and very quiet!"
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"The freeway is noisy, chose the opposite side, Homeless hangout here, bring valuables inside."
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