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My stay at this hotel was terrible. Almost all channels had terrible reception. I asked for a Do Not Disturb sign for my door and was told that they do not provide them. The hallways stunk and there was trash strewn across them. The sink...More
Thank Debra B
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 2 weeks ago
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More
The room we got was large and had a good view. Clean, well-kept, and tidy. Had a peaceful stay. No issues. Customer service was good. Staff was friendly. Parking was easy. Location is well-connected. Breakfast could've been a bit better than the same muffins every...More
1 Thank Vishnu_Pendyala
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 3 weeks ago
Vishnu, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our...More
Denise went absolutely above and beyond for us when a difficult situation arose. She was selfless and gave us the absolute best service we’ve ever had. We will be staying here every time we come to Anaheim! Thanks!More
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 19 August 2018
Sophie, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Denise went a long way in making your stay so memorable. We look forward to welcoming you back. Please be assured we will pass on...More
I stay there for 1.5 months and it is very terrible hotel
- Sometimes breakfast is not available.
- Dogs are allowed so you will be afraid because some dog will bark to you. I think dogs should be prohibited in hotel.
- Housekeeping is...More
Thank Loyd Christoper M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 21 June 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I checked in 04/06/18 for 2 nights and where do i start... first off: Rude staff, they don’t acknowledge you when they speak to you. They dont bother explaining fees nor make any kind of conversation (absolutely NO customer service) she had a rough time...More
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn... More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn future customers.
Filthy, disgusting room with wet carpets is what we were given.
My ANSWER to the original question, stay at another location. This Pacificenter/Anaheim Hills ESA has problems... And apparently they've been going on for quite some time. The manager needs to be retrained by corporate, or they need to find a suitable job for their lacking abilities.