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Denise went absolutely above and beyond for us when a difficult situation arose. She was selfless and gave us the absolute best service we’ve ever had. We will be staying here every time we come to Anaheim! Thanks!More
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 4 weeks ago
Sophie, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Denise went a long way in making your stay so memorable. We look forward to welcoming you back. Please be assured we will pass on...More
I stay there for 1.5 months and it is very terrible hotel
- Sometimes breakfast is not available.
- Dogs are allowed so you will be afraid because some dog will bark to you. I think dogs should be prohibited in hotel.
- Housekeeping is...More
Thank Loyd Christoper M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 21 June 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I checked in 04/06/18 for 2 nights and where do i start... first off: Rude staff, they don’t acknowledge you when they speak to you. They dont bother explaining fees nor make any kind of conversation (absolutely NO customer service) she had a rough time...More
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
Their "high speed" internet is very slow. I paid another $4.95 a day for faster wifi but it was still slow. Claimed I could stream Netflix, etc. Called tech support. They said the speed I have is the speed the hotel pays for.More
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Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 22 March 2018
Thank you for staying at our hotel. We appreciate your business! We apologize that we missed meeting your expectations with our internet facility and regret if any inconvenience caused and will correct any remaining issue. We hope the positive aspects of your stay will bring...More
You get what you pay for. Greasy carpet and staples sticking out of the carpet. I learned the hard way by accidentally stepping on them. OUCH! There’s a distinct “old” smell in the room and throughout the hotel. Visible pee stains & hair stuck to...More
Thank Taylor M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 March 2018
Taylor, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is...More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn... More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn future customers.
Filthy, disgusting room with wet carpets is what we were given.
My ANSWER to the original question, stay at another location. This Pacificenter/Anaheim Hills ESA has problems... And apparently they've been going on for quite some time. The manager needs to be retrained by corporate, or they need to find a suitable job for their lacking abilities.