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Extended Stay America - Orange County - Anaheim Hills

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Traveller (15)
Room & Suite (30)
Dining (1)
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Overview
  • Excellent32%
  • Very good15%
  • Average14%
  • Poor11%
  • Terrible28%
Travellers talk about
“grab and go”(6 reviews)
“oatmeal”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
30 Jul31 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (152)
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1 - 5 of 145 reviews
Reviewed 3 weeks ago

I stay there for 1.5 months and it is very terrible hotel - Sometimes breakfast is not available. - Dogs are allowed so you will be afraid because some dog will bark to you. I think dogs should be prohibited in hotel. - Housekeeping is...More

Thank Loyd Christoper M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 15 August 2017

Everything was lovely. I only stayed one night but was headed to another destination so it was nice to be able to do laundry. The room was a nice size. We had a kitchen so I was able to cook and not have to look...More

Review collected in partnership with this hotel
1  Thank H4688OQmicheller
Response from 00esa, General Manager at Extended Stay America - Orange County - Anaheim HillsResponded 16 August 2017

Thanks for including Extended Stay America - Orange County - Anaheim Hills in your travel plans. We are thrilled to know all went great during your stay and that you were impressed with the kitchenette in your room. It was a pleasure serving you, and...More

Reviewed 9 April 2018 via mobile

I checked in 04/06/18 for 2 nights and where do i start... first off: Rude staff, they don’t acknowledge you when they speak to you. They dont bother explaining fees nor make any kind of conversation (absolutely NO customer service) she had a rough time...More

Thank locampo25
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 April 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 21 March 2018

Their "high speed" internet is very slow. I paid another $4.95 a day for faster wifi but it was still slow. Claimed I could stream Netflix, etc. Called tech support. They said the speed I have is the speed the hotel pays for.More

Review collected in partnership with Extended Stay
Thank 546grantm
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 22 March 2018

Thank you for staying at our hotel. We appreciate your business! We apologize that we missed meeting your expectations with our internet facility and regret if any inconvenience caused and will correct any remaining issue. We hope the positive aspects of your stay will bring...More

Reviewed 12 March 2018 via mobile

You get what you pay for. Greasy carpet and staples sticking out of the carpet. I learned the hard way by accidentally stepping on them. OUCH! There’s a distinct “old” smell in the room and throughout the hotel. Visible pee stains & hair stuck to...More

Thank Taylor M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 March 2018

Taylor, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
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Kitchenette, Non-Smoking Rooms, Suites
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Microwave
Self-Serve Laundry
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Room types
Kitchenette, Non-Smoking Rooms, Suites
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Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (30)
Dining (1)
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keppb2001
6 January 2015|
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