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Stayed here for three nights. The where friendly and the rooms where nice and clean. But they done not clean your room or give you clean towels unless you are staying there for more than eight days .So I had to go and ask for...More
Date of stay: January 2019
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 1 week ago
Thank you for being our guest and we are happy that overall you were pleased with your stay. It’s good to know you liked our friendly staff and that our rooms worked well for you. Please know, our housekeeping service is provided at a minimal...More
My staying in this hotel was terrible. I've come with family -- including a 3yrs old baby -- and initially I couldn't get kitchen utensils, even calling guest relations and making a reservation at front desk. I was only able to get asking to a...More
Date of stay: December 2018
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 3 weeks ago
Thank you for reviewing your stay. We are sorry for the service issues you encountered during your stay with us and regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues...More
This facility was much cleaner than the previous Stay America which I booked. However, we never got clean towels during our 4 day stay and the water pressure in our bathroom (sink and shower) was very weak! The breakfast provided for us was only packaged...More
Date of stay: October 2018
Thank Cathy W
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 10 November 2018
Cathy, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests...More
My stay at this hotel was terrible. Almost all channels had terrible reception. I asked for a Do Not Disturb sign for my door and was told that they do not provide them. The hallways stunk and there was trash strewn across them. The sink...More
Date of stay: September 2018
Thank Debra B
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 27 September 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More
The room we got was large and had a good view. Clean, well-kept, and tidy. Had a peaceful stay. No issues. Customer service was good. Staff was friendly. Parking was easy. Location is well-connected. Breakfast could've been a bit better than the same muffins every...More
Date of stay: July 2018
1 Thank Vishnu_Pendyala
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 23 September 2018
Vishnu, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our...More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn... More
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn future customers.
Filthy, disgusting room with wet carpets is what we were given.
My ANSWER to the original question, stay at another location. This Pacificenter/Anaheim Hills ESA has problems... And apparently they've been going on for quite some time. The manager needs to be retrained by corporate, or they need to find a suitable job for their lacking abilities.