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The smell hits you the minute you walk in the guest room. We arrived tired, exhausted from I70 road construction, traffic gridlock, and a long day in the mountains. The desk clerk was pleasant and quickly checked us in. We did not go to the...More
1 Thank WilliamHatfield
Response from LQ0557GM, General Manager at La Quinta Inn Denver AuroraResponded 3 days ago
I am very sorry to hear of the odor issue you experienced in your room, normally we do not use heavily scented chemicals in our guest rooms to prevent issues such as this. I will speak with our team to ensure we are using...More
La Quinta is our usually our choice because we travel with our dogs. We have seen the good and the bad. We were quite pleased with this choice. I'm rather perplexed at many of the negative reviews. Our room was big. The bathroom was amazing!...More
1 Thank mewssouri
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn Denver AuroraResponded 26 September 2017
Dear Valued Guest,
Your review was such a delight to read! Your comments will be shared with our entire staff. We look forward to providing you with the same level of top notch service in the future!
LQ Customer Care
My room smelled very strongly of dogs. I asked the front desk about changing rooms. I was told they could change me, but there was no guarantee the new room would not smell like dogs, since the whole hotel is
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Response from LQ0557GM, General Manager at La Quinta Inn Denver AuroraResponded 3 weeks ago
Thank you for taking the time to review our property. I am sorry to hear that you did not enjoy your experience. I will share your concerns with our team and we will ensure this was an isolated incident.
We had a good stay. Our room was large, comfortable and clean. All the staff we came in contact with were most professional and friendly. Breakfast was the usual LA Quinta cattle call with the usual boring items, but the coffee was good.
We spent the night on June 2 and checked out on the 3 we stayed in room 264 it was so dirty l never saw a dirty room like this the comforter had a tear in it the wall looked likeit had something yuk dried...More
Thank Linda C
Response from LQ0557GM, General Manager at La Quinta Inn Denver AuroraResponded 4 June 2018
I am very sorry to hear of the experience you had at our property. This is definitely not the impression we like to leave our valued guests with. I will share this information with our staff and use this recollection as a training opportunity....More