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Captain Morgan's Retreat

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Captain Morgan's Retreat
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818 Reviews from our TripAdvisor Community

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Showing 811: English reviews
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Reviewed yesterday NEWvia mobile

Still very nice. Need cushions on chaise poolside & umbrellas. Maintenance on units needs to be stepped up. New owners never introduced themselves to the condo owners. The spa is not open. Doing massages on the beach for a premium price. Gross! No other spa services available yet they keep the full menu at the front desk. Food is great....

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Helpful?
Thank Stacey L
Louisville, Kentucky
Reviewed 5 days ago NEW

We waited far later than I typically like to reserve a hotel (for going outside the U.S.), but we finally narrowed it down to another hotel & Captain Morgan's Retreat. We were sooo glad we picked Captain Morgan's. We stepped off the water taxi and within minutes, a boat zipped up to the dock from Captain Morgan's to take us...

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Helpful?
2Thank Kathleen S
Aurora, co
Reviewed 1 week ago

We think we chose the best place to stay on Ambergris Caye. Our whole Belize vacation was amazing. We arrived to find we had been placed on the ground floor when I had requested a second floor villa. Joel and Anna got us into a beautiful second floor villa. The rooms were clean, great view, comfortable bed, really nice shower...

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1Thank Imani L
Dardanelle, Arkansas
Reviewed 1 week ago

Descent place, would give it 3 stars. View was beautiful, room was nice. Surprised at the grass and sea weed. Absolutely go to secret beach, it was everything we were looking for in a beach paradise. Captain morgans food was not quality and definitely not worth the price. We tried every meal, breakfast was passable. We ended up eating in...

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1Thank jerr77
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for joining us at Captain Morgan’s. The seagrass in the shallows along Ambergris Caye is well known, as it provides habitat and a protective ecosystem for marine life. So, swimming and snorkeling typically happens beyond the shallows. We’re sorry to hear the restaurant didn’t live up to your expectations. We’re making some changes to the menu, so it’s our...

Livermore, California
Reviewed 2 weeks ago via mobile

Great place, wonderful staff, very clean... heavenly vacation, thank you!! Three pools, swim up bars, they keep the white sand beach so beautiful and clean. Great place! Been there 5 times and will always come back to Captain Morgan's

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1Thank aweeck
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks so much for your repeat business – it’s appreciated! In a few words, you’ve summed up some of the highlights that make Captain Morgan’s a favorite spot here on Ambergris Caye. You’ll always be able to rely on the kind of quality vacation you’ve come to expect. See you soon for trip #6!

West Linn
Reviewed 2 weeks ago

Undrinkable Water, fair food, average staff friendliness, broken in room safe, no room service for 2 days until we inquired, no in room phone, average room decore, poor maintenance. That sums it up. I can't in good faith recommend Capt. Morgan's. To many other comparably priced resorts.

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Thank Brad L
Yellowknife, Canada
Reviewed 2 weeks ago

We were fortunate to find this resort after we were forced to leave another resort unexpectedly. From the time we arrived we were treated to amazing service. We arrived at 6 pm on a Saturday evening and the staff was great. For the next 5 days, the staff was great. Can't say enough about the front desk staff. In particular...

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1Thank whatikpayne
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Fate brought you to our doorstep and hopefully your excellent stay will bring you back! We’re more than happy to have helped you and your wife out during your recent trip to Belize. Our enthusiasm and respect for our guests is really shown best by our team here, and you were able to meet some of them. We’ll be sure...

Plantation, Florida
Reviewed 3 weeks ago via mobile

I was here only for a day. The best was the service and staff that is why I gave 3 stars. Very friendly and accommodating. Joel at front desk was very professional and helpful. I arrived at 11am, check in is at 4pm but they rushed my room and it was ready by 1pm. I got a honeymoon cabana "Casita...

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Helpful?
Thank rashad40
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for your recent stay. Our team are friendly and professional, and always wanting to make sure our customers are happy, so thanks for signaling them out. However, it sounds like you were met with some unwelcome challenges. We are making some changes to Captain’s, but we’re limiting the hours of work so we’re respectful of our guest’s need for...

Billings, Montana
Reviewed 3 weeks ago

This property is truly picturesque and well-manicured, but the real value of a visit here is due to the staff. We found them to be professional, friendly and extremely helpful. This was our second visit here and we are sure to go again.

Review collected in partnership with this hotel
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Helpful?
Thank Spencer S
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thank for staying with us at Captains! We have a dedicated team that not only keep our resort looking great, but our customers happy, and that’s what it’s all about. We’ll be sure to tell them you appreciated their efforts, and we hope to see you back again soon.

San José Del Cabo
Reviewed 3 weeks ago

Arriving to Belize and taking two boats to get there was interesting.......Gregg Cobb, a manager, made sure I had a front row upper unit to look at the water. Room was large with living room, kitchenette, and dining area. Room was always clean. Food at hotel was okay. Daily brkfst included. I made sure that I walked to all locations...

Review collected in partnership with this hotel
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Thank Marian K
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for taking the time to write a TripAdvisor review – it’s appreciated! Greg really knows how to make our guests feel at home, and present Captain’s in the best light. We have an amazing location along Ambergris Caye and it sounds like you got out an explored the area including some “secret” spots – well done. We’ll look forward...

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Three Bedroom Penthouse Condo (77)
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Two Bedrdoom Two Bath Villa (46)
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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Captain Morgan's Retreat staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We lucked out & scored room A1 which was right in front and had a view of the water from our front door!”
  • View from Villa A1 at Captain Morgan's Retreat
821kathleens, 19 Apr 2017 | Read review
“We preferred second floor for privacy. Rent a cart for the week! It gives you independence to do what you want every day.”
ImaniL, 14 Apr 2017 | Read review
“great room, upper floor, on the beachfront”
mariank441, 31 Mar 2017 | Read review
“North timeshare bldg has elevator. VC 1-4 are on beach. Villas, on beach, face resort dock--Recommend C3 & 4.”
Pagosasal, 29 Mar 2017 | Read review
“The small beach bungalows are perfect for a couple.”
Bigrob325, 25 Mar 2017 | Read review
5 of 5