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The Westin Camino Real

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The Westin Camino Real
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605 Reviews from our TripAdvisor Community

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Showing 436: English reviews
Hamburg, Germany
Reviewed 1 week ago

I visited Guatemala City a couple of times for business. As I didn't know the place, I booked this hotel because it was recommended by a colleague. Big rooms, nice staff and the lobby has a classic design. A minus was that the Wifi was not free during my first stay. Therefore I booked the next time via hotel website....

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Helpful?
Thank stefan2025
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear stefan2025, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future and help you in your next business trip again. Thanks for your comment!

Miami Beach, Florida
Reviewed 1 week ago

The Westin is exactly what you would expect in a Business luxury hotel. great service, large buffet breakfast, banquet rooms, nice lobby, 3 restaurants etc. the bonus is that they have a really good gym and spa!!!! the location in Zona Viva is upscale, safe with a ton of restaurants, hotels and some shops around the corner. my only complaint...

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Helpful?
Thank bgerber948
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear bgerber948, Thanks for your comment! It was truly a pleasure to serve you. We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit...

Chapel Hill, North Carolina, United States
Reviewed 1 week ago

We went to Guatemala City for the wedding of one of my nephews and stayed at this hotel. The location is great, safe and within walking distance of many attractions, restaurants, shops and more. The accommodations and service are what you should expect from a Westin, but the staff is very friendly and accommodating. If you are an SPG member,...

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Helpful?
Thank Jaime H
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Jaime H, Thank you! Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. It was truly a pleasure to serve you. Regards,

Reviewed 1 week ago via mobile

My stay was for business purposes and I booked the executive floor. Room, bed, view and room service was very good. The hotel is well located with many restaurants at walking distance. Per example the one across street is espectacular. But cafés and restaurant options with hotel's installations are great as well. Friendly team in all areas, all very professional....

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Helpful?
Thank Sebastián L
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Sebastián L, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Reviewed 1 week ago via mobile

This hotel is located in Zone 10. It was safe to walk to dinner. The rooms were clean and spacious. The bathrooms had been redone and had great showers. Housekeeping was great about bringing extra shampoo and towels. Would definitely stay there again.

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Helpful?
Thank Karen S
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Karen S, Thanks for your comment! We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Key Biscayne, Florida
Reviewed 2 weeks ago

Rooms facing street are cold and damp. Rooms facing back have been remodeled and made smaller than they were. Hotel is lovely. Breakfast excellent. Service in general very good - check out is ALWAYS a pain - flights to and from Guate leave in bunches - Hotel hasn't made up in staffing personnel at key times for many years. Bar...

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Helpful?
Thank george l
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear george l, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of The Westin Camino Real, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit...

Miami, Florida
Reviewed 3 weeks ago

Great service , great housekeeping and very clean sheets every day. Super breakfast buffet and pool and close to city center and airport. I would highly recommend this hotel to everyone who visits Guat City.

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Helpful?
Thank subiratsluis
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear subiratsluis, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Seattle, Washington
Reviewed 3 weeks ago

I stayed at this property this month. Upon arrival GUA, my luggage didn't show up. I kindly ask the hotel staff Claudia (who helped me check in as well) to follow up with me. In about three hours, I got a call saying my luggage will arrive 2 pm local time. I was deeply impressed. Also, when I checked in,...

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Helpful?
Thank Jefferson L
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Jefferson L, Thanks for your comment. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Reviewed 4 weeks ago via mobile

This is a beautiful hotel in the heart of the zona 10, where you can find a lot of restaurants and shopping malls around. The area is very safe to walk around. The gym is top of the line so you can workout in the best machines. The rooms are spacious and clean. Highly recommended to stay either if you...

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Helpful?
Thank Eugenio A
Luisa B, Guest Relations Manager at The Westin Camino Real, responded to this review

Dear Eugenio A, Thanks for your comment. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Madrid, Spain
Reviewed 4 weeks ago

Not much to complain about except this nonsense details you often find in more expensive hotels, such as stupid internet price and overpriced bottles of water (that in most hotels in your stay in Guatemala will find for free). Good breakfast. decoration: modern bathroom: new/well maintained shower: OK bed: not too firm, quite good for my taste pillow: different to...

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Helpful?
Thank Luis_Mostoles
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Luis_Mostoles, Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of The Westin Camino Real, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: £106 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Camino Real 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala/Guatemala City
Hotel Style:
#1 Green Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#11 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Camino Real staff and other travellers.
7 questions
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Questions? Get answers from The Westin Camino Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room in an SPG member floor.”
 of 5 bubbles JaimeH601, 1 Dec 2016 | Read review
“ask for view facing pool - upper rooms in club section preferred.”
 of 5 bubbles 561georgel, 21 Nov 2016 | Read review
“In general terms the rooms are quiet, you can sleep as a baby!”
 of 5 bubbles RossyP_12, 30 Oct 2016 | Read review
“I was on the fifth floor with a view of the front part of the hotel. It was a good view, but I would have like one of the mountains.”
 of 5 bubbles bobmQ3012BK, 30 Oct 2016 | Read review
“Being a SPG member helps”
 of 5 bubbles Handsome2014, 12 Oct 2016 | Read review
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