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Hotel Vista Real Guatemala

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1 room 2 adults 0 children
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Hotel Vista Real Guatemala
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570 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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Reviewed 2 weeks ago via mobile

Nice hotel with comfortable rooms. Nice food, excellent staff. The only con is that is located far away from everything, nothing is nearby. But the hotel provides shuttle service to a couple of malls and to the airport.

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Helpful?
1Thank VORLOC
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear VORLOC We really appreciate the time you invested giving us your comments, we feel really proud to read that your overall expirience not only with the architecture of the hotel but also with the Staff overexceeded your expectations. Related to the location Due to the exclusive area we are at, the hotel is 5 minutes further downtown. I hope...

Clovis, California
Reviewed 25 March 2017

Have stayed here many times, and am always extremely pleased with this property. Service is outstanding, from bellhops, to front desk, to the restaurant staff. The rooms are all beautifully decorated and exceptionally well cared for. This trip I stayed 2 nights, upon arrival, and prior to my departure with 3 days in Antigua for work. On my last day...

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Helpful?
1Thank TracyH566
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Tracy H Our entire Staff feel really proud to read that a costumer like you who has been many times with us had an excellent experience, Thank you very much for taking the time once again to give us your comments. I hope I can welcome you next time you come back. Best regards, Mariano Beltranena General Director

London, Canada
Reviewed 22 March 2017

Since we had an 11:00 AM Saturday flight out of GUA, we decided to spend the last night of our vacation in Guatemala City to make the commute to the airport as easy as possible, rather than risk the longer drive from Antigua. The traffic from Lake Atitlan to Guatemala City on the Friday afternoon of our arrival was *insane*--it...

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Helpful?
1Thank Kodachrome_Dreams
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Kodachrome_Dreams Thank you very much for your comments, we really appreciate the time you invested giving us your feedback, we are concern about the situations you mentioned you expected and you did not receive, at the same time we are proud to hear your over all experience was exceptional. Once again thank you for helping us and for your...

Asheville, North Carolina
Reviewed 8 March 2017

We were a group of 15 women who met here to stay the evening before heading to a retreat. I found the hotel to be elegant and clean. The open, spacious grounds are picturesque. The restaurant was a little formal for what to was and offered a strange assortment of meals that could be best described as 'International". I had...

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2Thank MountainGirl68
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear MountainGirl68 Thank you very much for taking the time to give us your comments, they are very helpfull for other travellers who need to take a decision about where to stay, we feel proud to read that your over all experience was over your expectations, and mainly for the mention that you make about the service of our personnel....

Antigua, Guatemala
Reviewed 1 March 2017

We stayed for 2 nights in an emperor's suite they advertise it with L'Occitane lotions and cleaning products which was a lie. when we got there it seemed nice for the first 30 minutes then we had to kill a relatively big spider in the bathroom a fake eyelash from the last guest was still on the bathroom floor and...

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Helpful?
Thank La Union M
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear La Union M Thank you very much for giving us your review, we are very concern about this Fortuitous situation you experienced, we have spoken to all of our housekeeping department and in name of the hotel we apologize and we would like to personally give you our apologies, we have written an E-mail to you to ask you...

Southlake, Texas
Reviewed 19 February 2017

Beautiful grounds. The "Master Suite" is about the size of a mid-range U.S. hotel, but the finishes are all high-end and the rooms are comfortable. The lobby and grounds are fantastic. The Wifi is great. You can order fast food delivery, which is a plus. My only quip is the bathroom tile is VERY slippery. Otherwise, great choice and my...

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Helpful?
Thank MrBoingo
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear MrBoingo Thank you very much for your feedback, it is great to realize how important is the big rooms we offer to our guests, also how did you delight the atmosphere that the hotel offers with the gardens, and sorroundings, as well as the detail you mention about the tile which we will make sure does not give that...

Reviewed 31 January 2017

A very nice Hotel with a mixture of old design and modern Comfort. Location is ok, a Little outside of city but no problem to get help with transportation if one wants to go out in the centre. Rooms a very good and Clean, and service from the staff is excellent. - a must is a visit to the Hotel...

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Helpful?
Thank Markus B
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Markus B Thank you for taking the time to give us your feedback, we feel proud to know that guest that come from far away as you did, had a very nice and pleasant stay, Javier just recieved a congratulation letter from the management, and we thank you for helping us to incentivate this way our employees. I hope...

Aiken, South Carolina
Reviewed 30 January 2017

Professional and attentive staff.....cleaning, smiling, pleasant. A very big event venue for weddings, etc.. breakfast buffet is excellent and meals are good but not always cheap. Hotel is clean and well kept, beds turned down at night....I like clean! Good value for the price compared to the USA

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Helpful?
Thank Robert L
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Robert L Thank you very much for your feedback, we feel proud to read that your expectations were over exceeded, not only because of the instalations, but mainly because of the service of our staff. I will be glad to give you the warmest welcome, next time you come back. Best Regards, Mariano Beltranena General Director

Layton, Utah
Reviewed 30 January 2017

Many thanks to Oscar Rizo for the outstanding customer service during the recent stay at Hotel Vista Real. Arrived late on a business trip with a colleague arriving even later. A shuttle was waiting to drive us from the airport to the hotel well past midnight.

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Thank ExecAdmin-bcpc
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear ExecAdmin-bcpc We are really proud te read that your experience during your recent stay was over exceeded mainly for one personnel of our Staff, Oscar Rizo just received a congratulación Letter from the management because of his extraordinary job with you. Thank you for taking the time to give us your feedback and for your preference. Best regards, Mariano...

Vancouver, BC
Reviewed 28 January 2017

We stayed for the last three nights of our wonderful 10 day vacation to Guatemala and were disappointed by a number of things: - on check in, it was noted that we booked through Expedia. We were given a terrible room - promoted as "garden view with patio" which was actually a concrete slab that lead to a highly trafficked...

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Helpful?
1Thank AstridRick

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Vista Real Guatemala staff and other travellers.
12 questions
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Philadelphia, Pennsylvania, United States
over a year ago
Western Ireland, Ireland
over a year ago

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Questions? Get answers from Hotel Vista Real Guatemala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have never had a bad room location over 15 stays--”
TracyH566, 25 Mar 2017 | Read review
“Unless you choose the presidential suite don't spend too much and get a normal room instead”
launionm, 1 Mar 2017 | Read review
“Do not accept room 116.”
AstridRick, 28 Jan 2017 | Read review
“Suite is perfect!,,”
PLZELAYA, 10 Nov 2016 | Read review
“Rooms facing internal garden are much quieter, as hotel is located at a very busy avenue (rooms have double glass windows).”
  • This is how the work station area looks like... at noon
  • Very nice bathroom...
jose_a_rojas, 7 Nov 2016 | Read review
5 of 5