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Hotel Biltmore Guatemala

320 reviews
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Traveller (35)
Room & Suite (64)
Dining (8)
Overview
  • Excellent32%
  • Very good42%
  • Average17%
  • Poor5%
  • Terrible4%
Travellers talk about
Wifi
Breakfast included
Non-Smoking Hotel
Free Airport Transportation
Room Service
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
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Reviews (320)Write a Review
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39
60
32
11
7
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All reviewsconnecting doorsister propertyearly am flightwestin camino realair conditionerworked fineparking garagebed and pillowscable tvpool and gymgreat hotelrooms are comfortablebuffet stylea free shuttle servicebars and restaurantsairport shuttleroom service
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11 - 15 of 149 reviews
Reviewed 17 August 2017

Their elevators were dirty and olds The floor carpets were detached On the day of departure we left all the equipment arranged just to return from breakfast and close suitcases and leave, I was surprised that at that time the room service came to take...More

Review collected in partnership with this hotel
1  Thank panchosam60
Response from Luisa B, Director de Relaciones Públicas at Hotel Biltmore GuatemalaResponded 7 September 2017

Dear Pancho, We appreciate your comment and make it known that you have been transferred to the corresponding department to be attended to as soon as possible. We hope to see you soon and please let us know any additional comments to make your next...More

Reviewed 17 August 2017

The location, staff, breakfast and hotel shuttle were great. As far as Guatemala goes this place far exceeds expectations. The only problem was we thought we had payed for a bigger room. I never asked the staff about it because we were very happy with...More

Review collected in partnership with this hotel
1  Thank Daniel Y
Response from Luisa B, Director de Relaciones Públicas at Hotel Biltmore GuatemalaResponded 29 August 2017

Dear guest, I am writing to thank you for your comments during your stay with us, we are glad to know that everything was a excelent. Any further comments are at your service, please do not hesitate to write us. Once again we extend our...More

Reviewed 16 August 2017 via mobile

Not worth my stay, the rooms are acceptable, and the breakfast is ok. The location is considerably close to restaurants and so forth. The customer service was blah...there was a receptionist in training who never smiled and looked scared to be there the whole time....More

2  Thank Eva C
Response from Luisa B, Director de Relaciones Públicas at Hotel Biltmore GuatemalaResponded 7 September 2017

Dear Eva, We appreciate your comments and make it known that you have been transferred to the corresponding department to be attended to as soon as possible. We apologize for all the inconvenients during your stay. We hope to see you soon and please let...More

Reviewed 5 August 2017 via mobile

We stayed here for a night after coming back from the Rio Dulce on our way home to Puerto Morelos and we couldn't have been happier with our stay. The staff was friendly from the moment we got there. We had a room that had...More

1  Thank ToriandEnzo
Reviewed 27 July 2017

It was such a good experience! The room was totally clean and all the amenities were very useful. When I came in at the hotel the ladies that were at the reception were very attentive and helpful. The location is at the center of this...More

1  Thank Ruth M
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About
Amenities
Top amenities
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Meeting Rooms
Concierge
Things to do
Bar/Lounge
Details
Price range
US$93 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Guatemala City
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Guatemala City
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (35)
Room & Suite (64)
Dining (8)
Pool & Beach (1)
Amenities (6)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Rolando_Jose_RDL
14 October 2017|
AnswerShow all 4 answers
Response from Jon K | Reviewed this property |
Just request a room with two beds and pay that fee - or the difference of one bed vs two and the baby will stay free. NO problem - the hotel is very helpful Best wishes!!
0
Votes
Kim O
23 March 2017|
Answer
Response from Luisa B | Property representative |
Good morning, Yes you could have a gym access for $10 per day, per person. Regards,
1
Vote
ULKYDOG
22 December 2016|
AnswerShow all 4 answers
Response from Luisa B | Property representative |
Dear Ulkydog, Could you send us the flight number. Our shuttle are going to be in the exit of the airport in the left side.
0
Votes
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Room Tips
"If you want a quiet room, you might want to avoid a room by the pool."
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"I stayed facing the pool and my room was quiet. I stayed across the hall and the hum of the air conditioners..."
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"accessibility to the rooms"
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"Ask for room away from event noise"
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