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Hotel Atitlan

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Traveller (948)
Room & Suite (180)
Pool & Beach (97)
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Overview
  • Excellent55%
  • Very good29%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“beautiful hotel”(46 reviews)
“caravan tour”(19 reviews)
“infinity hot tub”(19 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (860)
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29
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All reviewsbeautiful hotelcaravan tourinfinity hot tubexotic birdsgift shoptuk tukspectacular gardenscoach partiesthe hotel shopview of the lakerose gardenscarlet macawsnature reservejunior suitezip lineevery cornerbeautiful flowers
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1 - 5 of 595 reviews
Reviewed 2 weeks ago via mobile

"Simply Breathtaking" that summarizes the view from the room I stayed in. The view overlooking the pool, gardens, Lake Atitlan and the volcanos was breathtaking. The gardens surrounding the hotel are gorgeous. There were species of flowers that I had never seen before. The flowers...More

Thank Paloja
Response from Atencion Client... H, Director de Relaciones Públicas at Hotel AtitlanResponded 2 weeks ago

Thank you for share your experience with us. We will take special care of each of the aspects you mentioned in your comments. About the inconvenient with the credit card, Credomatic, the company whos handles all the credit cards in Guatemala, as a security reasons,...More

Reviewed 4 weeks ago

We were here for 2 nights. The place is filled with folkart and paintings, ceramic planters, birds, great gardens.... visual overload but loved it. Beds were okay at best and food buffet was good. I found the restaurant staff accommodating. However...we made reservations to take...More

Thank RedWar
Response from Atencion Client... H, Director de Relaciones Públicas at Hotel AtitlanResponded 2 weeks ago

Thank you for your comments and to share part of your experience with us. About the boat, we have in two points at the reception, the prices according different kind of tours the people want, and is the same information we transfer to our clients....More

Reviewed 4 weeks ago

The hotel property is beautiful. The gardens are gorgeous and you can see many exotic birds and flowers. Pool and infinity hot tub are great. Rooms are nice size but the beds are the most uncomfortable I have ever been in. I still have a...More

1  Thank LizannC
Response from Atencion Client... H, Director de Relaciones Públicas at Hotel AtitlanResponded 2 weeks ago

Thank you for all you mentioned, certainly we will revise again our process and find out what happend in the aspects you mentiones about the bar and restaurant services. We apologize for this bad impression, we will correct all necessary to keep giving good service...More

Reviewed 4 weeks ago via mobile

Amazing views of the lake and the volcanos, OMG the food!, great service, beautiful gardens and again... the food! The best I tried from around. We had a very good experience. The rooms are ok, could be better, but not that bad neither. TV with...More

Thank Natalia M
Response from Atencion Client... H, Director de Relaciones Públicas at Hotel AtitlanResponded 2 weeks ago

We appreciate so much your time to write part of your experience with us. Thank you for your comments, this make us proud of our jobs. Best regards,

Reviewed 18 April 2018

To begin with, we visited Easter weekend, so our experience may not be remotely representative of the other 51 weeks of the year. The grounds are outstanding, with lots of nice plants. There are macaws that are out and about in the morning, around 8...More

Thank mistadobalina
Response from Atencion Client... H, Director de Relaciones Públicas at Hotel AtitlanResponded 2 weeks ago

Thank you for each of your comments you share with us. Certainly on this time of the year, being a tourist destination, the big companies organize concert music around the lake, and Panajachel was not the exception. We apologize for the indifference of our personnel,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$170 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$170 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (948)
Room & Suite (180)
Pool & Beach (97)
Dining (72)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
Questions & Answers
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sarajZ760NP
23 February 2018|
AnswerShow all 5 answers
Response from Mike M | Reviewed this property |
While we did not do any hiking while at the hotel, there is a park very close to the hotel that apparently does have hiking trails. If you ask the front desk they will tell you how to get there.
1
Vote
Flower P
23 November 2017|
AnswerShow all 6 answers
Response from 1Frogman | Reviewed this property |
A local young couple was having a lakeside wedding so our Caravan tour party of 43 guests was barred from using the pools or the gardens on that side of the hotel for the afternoon of our free time. Very rude. It was not... More
1
Vote
Amanda D
23 July 2017|
AnswerShow all 9 answers
Response from dbayramli | Reviewed this property |
I am not sure if a fee is required. The poolside has a restaurant and when I was there over Easter, lots of people were coming in just for an afternoon drink or bite. I would email the Hotel and ask them.
0
Votes
Room Tips
"All rooms have garden views but no elevators"
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"view of the lake"
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"1st floor rooms walk out on beautiful gardens. 2nd floor rooms overlook gardens and view the beautiful..."
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"Take eye shades with you. Ask about what food consists of."
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