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Porta Hotel Del Lago

510 reviews
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Traveller (369)
Room & Suite (95)
Dining (22)
Overview
  • Excellent31%
  • Very good42%
  • Average19%
  • Poor4%
  • Terrible4%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (510)Write a Review
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55
106
35
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11
Show reviews that mention
All reviewslake atitlanall inclusive packagean awesome viewbig poolbreakfast buffetlarge hotelno air conditioningrooms face the lakebit datedstayed here for two nightsshort walkwould stay here againlocation is excellentfiltered watertwo double bedscalle santandercomfortable rooms
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1 - 5 of 219 reviews
Reviewed 6 days ago via mobile

Exquisite views over the lake and surrounding volcanoes from every terrace, the rooms were well appointed, with modern decor, air conditioning and plenty of hot water, not available in all hotels in Guatemala. They even had English channels on the television. Our corner suite was...More

Thank Mary W
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded yesterday

Dear Mary W Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Our mission is to exceed your expectations and we are very pleased that...More

Hotel's Favourite
Reviewed 9 April 2017 via mobile

I stayed at this hotel for one night with friends, and would love to come back and stay longer! First of all, the setting and the views are magical. I arrived at night, and when I woke up and saw the view of the lake...More

Thank Meredith A
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 14 April 2017

Dear Meredith Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Our mission is to exceed your expectations and we are very pleased that you...More

Reviewed 1 week ago

Very good customer service provided by Monica at the front desk and the guys at the bar. However, I believe we were over charged!! We were told max of 3 adults per room (in my family we are 4). When we arrived at our room...More

Thank _eeeg93
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 1 week ago
Google Translation

Estimado eeeg93 Lamentamos lo sucedido, le daremos seguimiento a su comentario. Agradeceré me envíe su correo electronico para dale seguimiento...More

Reviewed 2 weeks ago

The view is just amazing. The room was very nice and comfortable. The pool is really enjoyable and the installations in general are very good. The only thing I did not like that much was the breakfast, even though it was a buffet.More

Thank Pablo R
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 1 week ago

Dear Pablo Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view and friendly staff. I am very sorry for not satisfying your Buffet expectations. We will follow up your valuable...More

Reviewed 7 December 2017

I have been coming here for years and love the Porta. Always get the same room. Ask for one in the middle of the building which of course will offer the best view ( especially all the way on the right the view is obstructed...More

Thank Jeannine2708
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 2 weeks ago

Estimada Jeannine2708 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Our mission is to exceed your expectations and we are very pleased that you...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$100 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (369)
Room & Suite (95)
Dining (22)
Pool & Beach (20)
Hotel & Grounds (259)
Bathroom (6)
Family and Play Areas (5)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
shj073
23 November 2017|
AnswerShow all 3 answers
Response from Fernando X | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
Votes
Google Translation
Diwskanny M
14 November 2017|
AnswerShow all 2 answers
Response from Fernando X | Property representative |
Así es, contamos con un tour operador aliado, se llama Saq Bey Tour Operador y se caracteriza por mantener viva la cultura de la localidad, puedes contactarlos por facebook o buscarlos en Google. Que pases un excelente día y... More
1
Vote
Google Translation
Jashira_12
5 August 2016|
AnswerShow all 9 answers
Response from Ana Maria H | Property representative |
Thank you very much for your comments, I must tell you that on Porta Hotel del Lago we still don´t have air conditioning in rooms, Thank you very much for your understanding Porta Hotel del Lago Concierge
1
Vote
Google Translation
Room Tips
"No A/C unit in Hotel. Hot water is actually NOT hot, but warm."
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"All rooms have great views, but the center ones, near the elevators, have the greatest."
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"Don't choose this hotel"
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"Better view from the higher floors."
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