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Holiday Inn Express Chicago NW - Arlington Heights

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Holiday Inn Express Chicago NW - Arlington Heights
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66 Reviews from our TripAdvisor Community

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Showing 61: English reviews
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Reviewed 4 weeks ago

Went to Chicago to surprise sister in law sister for her 70 birthday. good location, easy to get to and close to restaurants and gas stations. Had dinner at Javier's Sabor Mexicano restaurant, great place to eat!

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Helpful?
Thank Paul C
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Surprise Shirley!!!!!!!! We hope you folks enjoyed the stay, and surprise visit. We certainly appreciate the feedback about your stay, Paul. Next time you're in the Arlington Heights area, give us a shout so we can make your next reservations! Best regards, Jason Hayes General Manager

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 7 December 2016

Stayed here for 3 nights on business. Hotel was clean and comfortable. Breakfast was a little lacking as some items appeared to be overcooked, but regardless there was sufficient choices to not leave hungry. Not many dining choices within walking distance.

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Helpful?
Thank MSP-Mike
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hi MSP-Mike! Thanks for the great review! We are happy to hear that you found our hotel clean and comfortable, but we want you to know we'll do our best to rectify the issues you mentioned. It takes great guests like you who are willing to give us feedback on how to make our experience better for us to actually...

Port-au-Prince, Haiti
Reviewed 26 November 2016 via mobile

I would not want to stay in this room for an extended period of time, but we were there only one night and it was more than adequate. The bed was comfortable, there was enough kitchen supplies that we were able to heat up some leftovers we had purchased at a restaurant, and the sofa and television were pleasant.

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Helpful?
1Thank James G
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello James! We appreciate the feedback! We're always accepting comments from our guests, whether positive or negative, so we can consistently improve. We want to thank you for choosing us. Please don't hesitate to reach out to any of our staff members during your next visit so we can work to ensure a 5-star experience. Sincerely, Jason Hayes General Manager

Reviewed 7 November 2016 via mobile

We stayed the night of the fourth of July. Thought we would be able to see the fireworks but forgot in Illinois it's illegal. The room was clean and comfy. We did use the laundry facilities near the elevator. Washer and dryer worked fine. There was breakfast but we didn't eat downstairs. Just a nice quite stay.

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Helpful?
Thank Majestic_sarai
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Majestic_sarai - While we wish your trip could have included a fireworks display; however we are happy to hear the accommodations provided met your expectations! We appreciate the feedback about your stay and welcome you to stay with us again in the future. Sincerely, Jason Hayes General Manager

Plymouth, Indiana
Reviewed 13 October 2016

As soon as you walk through the front door, you can tell this is not your typical HI Express. The common areas, such as the elevators and breakfast area, have a certain worn - even shabby - appreance. Quite honestly, I sort of cringed, but when I made it to my room, it was better than first impressions would have...

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Helpful?
Thank HoosierFamily1996
IHGService, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear HoosierFamily1996, Thank you so much for your review of our hotel. We would like to apologize you were not satisfied with the condition of our hotel and any shortfalls you have noticed. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are...

MD
Reviewed 2 October 2016

This hotel is centrally located to the airport, businesses in Arlington Heights and provides a shuttle to Woodfield Mall. The daily breakfast bar is plentiful with some hot choices (scrambled eggs, bacon, sausage,and sausage gravy). The room is equipped with a microwave and small refrigerator. There are several pillow choices (soft, firm, etc) and the bed is very comfortable.

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Helpful?
Thank goldengirl1019
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Goldengirl1019! Thank you for taking the time to review our hotel. We're very pleased to hear you enjoyed the accommodations and amenities in your room. We appreciate your business and look forward to seeing you again soon! Best regards, Jason Hayes General Manager

Reviewed 18 September 2016 via mobile

Stayed one night before attending a course nearby. Common areas were clean and inviting, hotel staff were friendly. Our room was large and very clean, king bed was very comfortable with wonderful pillows. Sheets were soft and smelled very clean. Bathroom was very small but clean. Wonderful night's sleep. Picked up quick breakfast before leaving for our course, wish we...

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Helpful?
Thank Jennifer F
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hi Jennifer! We appreciate you leaving such a great review of the hotel! We certainly welcome feedback from all guests, but especially want to thank you for the great comments about our property and its features. Hopefully we have the opportunity to welcome you back soon. Best regards, Jason Hayes General Manager

Reviewed 13 September 2016 via mobile

We stayed one night here and were impressed with how clean everything was. All of the staff were friendly, accommodating and helpful. The beds were very comfortable and the large flat screen tv in our room was great!

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Helpful?
Thank Allison B
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Allison! Thanks for the great review! We're happy you were impressed with the hotel and the service provided by our staff. We're in the hospitality business, so this is what it's all about! Looking forward to seeing you again soon. Sincerely, Jason Hayes General Manager

Houston, Texas
Reviewed 13 September 2016

This was our first time staying at this property, but will definitely not be our last. From the moment we walked in and was greeted at check-in we were given the royal treatment similar to a 5 star resort property. The staff couldn't have been more professional, friendly and efficient. Once we arrived in our room we found it to...

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Helpful?
Thank 63Lincoln
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings 63Lincoln - Wow! Thank you so much for the great review! We couldn't be happier to hear you had a wonderful stay with us. It's our expectation that every guest enjoys their stay... It's our Hospitality Promise! We sincerely appreciate your kind words and are looking forward to welcoming you back to your former home again soon... even if...

Reviewed 30 August 2016 via mobile

My title says it all. Rooms are normal and have fridge and microwave. Elevator is slow and rickety. Tried to get laundry done but it was ignored by hotel staff, then they charge $1 for detergent pods. Internet speed is only 3 mbps, which is too slow for streaming. I'd look around for a better place next time.

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Helpful?
Thank Thomas P
IHGService, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear Thomas P, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that our breakfast options were at par with your expectations and I am sorry if your stay was negatively affected by our internet connection. Your review is vital for improving the service and quality...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
You'll be blown away by the "Windy City" when you stay at the Holiday Inn Express(R) Chicago - Arlington Heights hotel, where you can have your cake and eat it, too. When business calls, the hotel's guests are near Chicago O'Hare International Airport (ORD) and just a short train ride from Chicago itself, but at night, they can retire to our hotel's quiet environment in Arlington Heights, IL. Business travelers don't always have to commute to Chicago. The offices of UOP/Honeywell, the OSHA Training Institute, ADP, Robert Bosch and Intertek offices are all located just minutes from the hotel. The hotel's location near Chicago O'Hare International Airport also helps us provide free shuttle service to the airport from 07:00 to 22:30 and nearby areas. Attractions around the hotel's area in Arlington Heights, IL abound. The Metropolis Performing Arts Centre hosts musical and theatrical performances throughout the year, and the Arlington Park race track is a popular horse racing venue. The nearby Mitsuwa Marketplace (just down the street) draws in those who are looking for authentic Asian groceries and delicacies, as well. Whatever the reason for your visit, you can rest assured that you'll enjoy a quality stay. Free Wi-Fi access helps you stay connected, while a free hot breakfast gets your day off on the right foot. All rooms feature brand new amenities such as 42" Flat Screen TVs with HD Programming, Minifridge, Microwave, and Keurig Coffee machines. Make your reservation today to enjoy our new Northwest Chicago - Arlington hotel! ... more   less 

Additional Information about Holiday Inn Express Chicago NW - Arlington Heights

Address: 2111 S Arlington Heights Rd, Arlington Heights, IL 60005-4105 (Formerly Jameson Suites of Arlington Heights)
Region: United States > Illinois > Arlington Heights
Price Range: £71 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago NW - Arlington Heights 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Jameson Suites Of Arlington Heights Hotel Arlington Heights
Jameson Hotel Arlington Heights
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago NW - Arlington Heights staff and other travellers.
1 question
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Winthrop, IA

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Questions? Get answers from Holiday Inn Express Chicago NW - Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from Arlington Heights road as it can be a little noisy.”
 of 5 bubbles MSP-Mike, 7 Dec 2016 | Read review
“rooms on higher floors are more quiet.”
 of 5 bubbles goldengirl1019, 2 Oct 2016 | Read review
“Get a corner room away from elevators”
 of 5 bubbles MangoLove, 29 Aug 2016 | Read review
“Haven't found a floor or a side of the hotel that is better than the another. Any room should do.”
  • How much light comes in to the room in the Morning.
  • Room door and entryway
  • View to the north from the hotel
  • Bed
  • Chair and table
  • TV and coffee maker
  • Vanity and Toilet
  • Vanity and Shower
 of 5 bubbles Sid_and_Roxy, 11 Jul 2016 | Read review
“Huge rooms, very clean, gorgeous bathrooms, AWESOME BREAKFAST”
  • Hotel Website Image
 of 5 bubbles frequestcustomer, 4 Jul 2016 | Read review
5 of 5