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DoubleTree by Hilton Chicago - Arlington Heights

Certificate of Excellence
GreenLeadersBronze level
12/06/2017 13/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Chicago - Arlington Heights
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565 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Chicago - Arlington Heights
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Showing 550: English reviews
Houston, Texas
Reviewed 29 June 2016

I wouldn't recommend this hotel. The customer service was less than average. Room service was horrible. Dinner service was horrible. My room smelled of smoke. The shuttle was late 30 mins late picking me up at the hotel own scheduled times.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 660jad
Miri L, on behalf of the staff at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear 660jad Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Atlanta, United States
Reviewed 29 June 2016

Great hotel. All the staff we dealt with were wonderful. Clean rooms. Only issues, would have liked a fridge in the room, and wish there was a continental breakfast or at least a much better breakfast for the price.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Karen B
Macomb, Illinois
Reviewed 28 June 2016

I booked this hotel as it advertised airport shuttle service. It was not available at the early morning time we needed so they offered to make a taxi reservation for us. I stressed that we had 8 people and we needed to leave by 4:30 am. At 4:30 am there was a taxi there. For 6 of us. Upon my...

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Helpful?
Thank Niki D
Miri L, on behalf of the staff at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear Niki D Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

Oklahoma City
Reviewed 27 June 2016

Make sure to ask about the amenity charges prior to handing a credit card. They did not inform me of the 30$ charge per night for my 9 night stay prior to swiping my card. In turn I spent the next two days for a total of 3 hours on the phone with my bank and the front desk clerk...

Review collected in partnership with DoubleTree by Hilton
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Thank Bill H
Carmel, Indiana
Reviewed 22 June 2016

Enjoyed walking around the pond. Location was close to mall and room was comfortable although the AC was too loud. Received fast and high quality room service. Conference room temperature was not comfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank Karen D
Fontana, California
Reviewed 22 June 2016

my husband and I came to this city to attend a seminary, we wanted to stay at a clean place therefore I did a search to find out a good area. not knowing the area I spoke with the customer service and she informed me that this was located out in the better part of Chicago. when we arrived I...

Review collected in partnership with DoubleTree by Hilton
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Thank 891rachellej
Madison, Wisconsin
Reviewed 22 June 2016

Excellent service, great location, very clean rooms, beds quite comfortable, high-quality amenities, Hilton Honors recognition, timeliness of check-in & check-out, convenience of hotel restaurant, food was more than adequate.

Review collected in partnership with DoubleTree by Hilton
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Thank tompQ312KP
Reviewed 21 June 2016

I would never recommend this hotel. please see the letter I wrote to hotel manager. ceiling kept falling on us. the air conditioner was not working. the coffee maker did not work--it leaked hot coffee. the bathroom seat was only good for a female no hangers--desk did not respond and our clothes were wrinkled because they remained in the suitcase.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 147harveyg
Miri L, on behalf of the staff at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear 147harveyg Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.

Arlington Heights, Chicago, United States
Reviewed 20 June 2016

The stay was comfortable. I went for 3 day training and the training was in the same hotel. Hotel provided dining chairs and the folding tables 2 feet by 6 feet for 2. There was not enough to put laptops and study material. Breakfast is not free continental.

Review collected in partnership with DoubleTree by Hilton
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Thank Shripad J
Montreal, Canada
Reviewed 19 June 2016 via mobile

Awesome Help desk Special mention of Jeff night staff Eric for arranging my safe return from Chicago Art Institute Dayle so knowledgeable And Shuttle lady Heidi for encouraging me to try CTG and606 bus! Restaurant has best Barrista Mr A. Great lavazza coffee

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Helpful?
Thank R1280HLroberts

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel Chicago – Arlington Heights is located in the heart of northwest Chicago's greater Woodfield area, an ideal location for business and leisure travelers. Our full-service hotel is a short driving distance from the attractions and businesses in downtown Chicago. We’re located off I-90 (Northwest Tollway) between O’Hare International Airport and Schaumburg, Illinois, with easy access to businesses, shopping, dining and entertainment.Begin your visit with our warm chocolate chip cookie. Continue to your guest room or suite, where you’ll find comfortable bedding, a work desk, an ergonomic chair and complimentary high-speed internet access. After a long day, burn some calories in our complimentary fitness center, or melt away stress in the indoor pool. Bring your four-legged friend with you. We’re pet friendly.Savor hearty American cuisine in a rustic and relaxed atmosphere at the Birch River Grill. Pick up a snack to go at Cravings. Plan your business, wedding or special event utilizing 8,600 sq. ft. of flexible indoor and outdoor space to accommodate events of many sizes. In addition to our 24-hour business center, A/V equipment rental, secretarial services and an experienced event planning team ensure a successful event.With hospitality as warm as the freshly baked chocolate chip cookie at welcome, the staff welcomes you to an exciting stay in Arlington Heights, Illinois.Highlights Complimentary shuttle service (subject to availability) to and from O’Hare International Airport and within five miles of the hotel Conveniently located at the intersection of I-90 and Arlington Heights Road, a short drive northwest of O'Hare Airport Complimentary high-speed internet access in every guest room Selection of smoking and non-smoking rooms, suites and accessible rooms 8,600 sq. ft. of flexible meeting space to accommodate events of all sizes ... more   less 

Additional Information about DoubleTree by Hilton Chicago - Arlington Heights

Address: 75 W Algonquin Rd, Arlington Heights, IL 60005-4413
Region: United States > Illinois > Arlington Heights
Price Range: £82 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Chicago - Arlington Heights 3*
Number of rooms: 241
Reservation Options:
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Also Known As:
Doubletree By Hilton Chicago - Arlington Heights Hotel Arlington Heights
Doubletree Arlington Heights
Doubletree Chicago Arlington Heights
Hotel Style:
#1 Green Hotel in Arlington Heights
#2 Business Hotel in Arlington Heights
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Chicago - Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, splurge and get the Presidential Suite! Room is amazing.”
BarbinWisconsin, 15 Jan 2017 | Read review
“Parking in front of hotel on weekends can be tight-Parking behind building well lit.”
CoastalivingMaggie, 9 Sep 2016 | Read review
“helps to be in the Hilton program, with compimentary upgrades”
rose913, 31 Aug 2016 | Read review
“The king sized bed was very comfortable.”
Leviite, 14 Aug 2016 | Read review
“Lower floor near an elevator...hallways are super long!!”
Melissa2004, 12 Aug 2016 | Read review
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