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Kenzi Club Agdal Medina

Blvd Mohamed VI Zone de l'Agdal, Marrakech 40020 Morocco
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About

#145 of 710 hotels in Marrakech
Location
Cleanliness
Service
Value
Travellers' Choice
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Aerobics
Kids stay free
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Board games / puzzles
Nightclub / DJ
Babysitting
Indoor play area for children
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish, Arabic
8959Reviews751Q+A100Room tips

Reviews
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Pooja2206 wrote a review 22 Feb
2 contributions4 helpful votes
We stayed at the hotel for 3 nights/4 days. Found the estate clean and well maintained, rooms excluded. Rooms feel dated. Housekeeping tried their best however, we found the beds, bedcovers, carpets etc soiled. Food at the restaurant was very good. We are vegetarian and do not eat eggs. We had plenty options at lunch/dinner. Breakfast was monotonous with not many options for us. The staff and their service is brilliant - very friendly (special mention to Ossamma!) Heated pool was lovely. We weren't brave enough to try the cold one with the slides! Food at the snack bar by the pool had options for non vegetarian. For us it was only the fries which we didn't fancy. Enternatinment during evenings was good. We attended a dance show that they had put up and was a nice treat. Overall, lovely experience and value for money. We are definitely coming back!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't go with very high expectations :) it's a 3/4 star place with wonderful staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 2 days ago
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great experience overall and that you found value for your money during your 3-night/4-day stay. We appreciate your compliments on the cleanliness and maintenance of our estate, although we apologize for any shortcomings you experienced with the dated feel of the rooms. Your feedback regarding the cleanliness of the rooms has been duly noted, and we will work diligently with our housekeeping team to ensure that such issues are promptly addressed to maintain our high standards. It's fantastic to know that you enjoyed the food at our restaurant, especially considering your dietary preferences as vegetarians. We apologize for the limited options during breakfast and will certainly take your feedback into account to enhance the variety of choices available for our vegetarian guests. We're thrilled to hear that you found our staff, particularly Ossamma, to be friendly and provided excellent service. We will be sure to pass along your kind words to him and the rest of the team. We're glad you had a pleasant time at our heated pool and enjoyed the evening entertainment. We're sorry that the options at the snack bar were limited for your dietary requirements, and we'll take this into consideration for future improvements. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay with us in the future !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Junaid U wrote a review Sept 2022
Harlow, United Kingdom2 contributions10 helpful votes
Hotel's Favourite
Everything is amazing. Food, Kids Club, Swimming Pool and Entertainment Team. Osama in the reception is really understanding and helpful. I would recommend the Family Room. It has two rooms a sitting room and a bedroom with a massive bathroom
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Kenzi Club Agdal Medina Marrakech, General Manager at Kenzi Club Agdal Medina
Responded 5 Sept 2022
Thank you for your feedback. We are glad that our services have lived up to your expectations. See you next time ! Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny T wrote a review 19 Feb
4 contributions
I rarely write reviews but felt there were a few things that I couldn't find information on in advance and a few things that mean visitors to this hotel can have a lovely time but do not expect 5 star. Restaurant/Food - there are two restaurants. The main (Atlas) is a buffet style with limited service. It becomes a bit of a fight for a clean table and can be difficult to get service. The options do get a bit samey. The thing they do best is the morrocan food, to be expected. I found the options at breakfast a bit limiting, especially the fruit. The second restaurant, Orangerie, is a morrocan restaurant which must be booked a day in advance. This was a fun experience but be warned the wine is charged for separately and is payable by cash, about 270 dirhams a bottle. Drinks - the wine is passable but often served with ice which is why I think people thought it was watered down. Some cocktail choices which were nice. Snacks - snack bar by pool is fine for little bits but we were craving crisps by the end of the trip. Would be nice if there was somewhere for kids to get icecream outside of meals. Gym/Running - I like to run and did a run around the resort one morning, this was tough as to make 3 miles up was essentially running in circles. The aircon in the gym was broken so it was a really tough work out, go early before its a sauna! Pool - heated pool was very pleasant although deep for pool games. Other main pool was very cold but worth bracing for the slides. Plenty of seating although the usual reserving of beds and no visitors. Did see the attendants scoop up towels once. Entertainment team - were on it! There are activities all throughout the day, we did the archery and it was fun. My son played the poker game and we saw darts, belly dancing, yoga, aqua aerobics and so much more. I could understand the music by the pool might be annoying to some but didn't bother us. Top tip - apero time at the bar is at around 7 and a chance to chill with a glass and some little tasty treats with some entertainment. Rooms - spacious enough, wifi intermittent, no replenishment of tea and no milk for coffee. There is a fridge so having kids we did the honourable thing of buy a bottle of spirit at the airport, get soft drink at bar so when the kids were down we could chill out with a night cap. They were a little tired so perhaps not 5 star. Spa - lovely treatments at a very good rate. Overall nice hotel but was let down a little by slow service at restaurant and quality/food choices.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 6 days ago
Dear clients Thank you for sharing your experience with us. We appreciate your detailed feedback, as it helps us to continuously improve our services. We're glad to hear that you enjoyed some aspects of your holiday with us, such as the entertainment activities and the spa treatments. We apologize for any inconvenience you experienced with the restaurant service and the quality and variety of food choices. Your comments have been noted, and we will strive to address these issues to enhance the overall experience for our guests. Regarding the facilities, we apologize for the broken air conditioning in the gym and the intermittent wifi in the rooms. We will work to rectify these issues promptly to ensure a more comfortable stay for our guests in the future. Once again, thank you for taking the time to provide your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heidi B wrote a review 18 Feb
2 contributions1 helpful vote
My teenage daughter and I generally had a great week at Kenzi Club - made special by some of the amazing staff from Yousef in the restaurant, Mehdi the porter and our lovely housekeeper. We loved the facilities in general, but there were a few touches missing that meant that it missed the mark on 'luxury' (5 star), especially including no soap in the loos and a general whiff of nappies in Gnawa bar (plus very disappointing changing rooms after checkout), lack of cutlery (spoons in general bizarrely), no USB charging in rooms or adaptors available to borrow overnight. I really think that the staff were spread too thin - just 10 waiters for 820 eating dinner - meant that they were run off their feet or understandably frazzled. I also missed the presence of an overall General or Duty Manager to be check in on overall guests' wellbeing and satisfaction. Most of these are minor niggles - but think the feedback is valuable for a location that is close to being 10/10
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Thank you for taking the time to share your feedback with us. We're glad to hear that you and your teenage daughter had a generally great week at Kenzi Club, and we greatly appreciate your recognition of some of our amazing staff members, including Yousef, Mehdi, and your housekeeper. We apologize for the inconvenience caused by the issues you encountered during your stay. Your feedback regarding the missing touches of luxury and the areas for improvement, such as soap in the restrooms, the odor in Gnawa bar, and the lack of cutlery and USB charging options in the rooms, is incredibly valuable to us. Rest assured that we will address these matters with our team to ensure that they are rectified promptly. We understand your concerns about our staff being spread too thin, and we will take steps to address this to ensure that our guests receive the level of service they deserve. Additionally, we will explore the possibility of having a General or Duty Manager available to oversee the overall guests' wellbeing and satisfaction. We appreciate your constructive feedback, and we will use it to improve our services and facilities to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations. Thank you again for sharing your thoughts with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mahboob H wrote a review 17 Feb
Newcastle upon Tyne, United Kingdom1 contribution
A gem of a hotel. Everything was just perfect. A relatively large resort which is well maintained and very clean. It's run really well from top to bottom. The food is varied and very nice. The people are great too. Younes the guest relations manager goes out of his way to talk to guests making sure everything is going well. The kitchen staff and waiters are always smiling and making sure you have everything you need. A shout out to, khalil, hamza houria, mohammed and ismail who serves the best moroccan mint tea. The animation staff are child friendly and speak English fluently. Saad, Aicha Tamara and feriel were amazing and my children really enjoyed their company. Definitely somewhere I will be going back. Thanks to everyone for making it so pleasant and enjoyable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Dear client Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be a hidden gem and that everything exceeded your expectations. Maintaining a clean and well-maintained resort is a top priority for us, and we're delighted that you noticed our efforts in this regard. It's wonderful to hear that you enjoyed the variety and quality of our food offerings. We take pride in providing delicious meals for our guests, and we're glad that you found them to be to your liking. We greatly appreciate your recognition of our staff members, including Younes, Khalil, Hamza, Houria, Mohammed, Ismail, Saad, Aicha, Tamara, and Feriel. We'll be sure to pass along your kind words to them. Ensuring our guests feel welcome and well taken care of is at the heart of what we do, and it's fantastic to hear that our team members made such a positive impression on you and your family. We're thrilled to hear that your children enjoyed the company of our animation staff, and we're glad that they were able to provide an enjoyable experience for them. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant and enjoyable stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine C wrote a review 17 Feb
1 contribution
The only positive about this hotel was the entertainment team and a small number of bar staff (mohammed) in indoor bar. Had a nice treatment by a sweet girl in ospa Negatives Air conditioning didn't work was told by reception it was too cold to turn it on at 30° ??? Told by reception to leave door open Couldn't leave doors open as dogs were Barking all night and was bitten by mosquitos the night we did! Infuriating No room service Fridge broken asked twice to fix nothing Phone broken again asked twice nothing done Second day I left my bag at the pool bar went back as soon as I realised , it was stolen asked staff in a panic they dismissed me and said go to reception . It never showed up . On day 5 my husband became incredibly ill with vomiting and diarrhea we had only eaten in hotel and believe it was the unsanitary conditions that caused this , he was so uncomfortable in the boiling room. Two days later I also became horribly ill with the same juat gratefulit happened as i was leaving . Infirmary provided my husband with medication however she asked were we used to moroccan food. Really?? we have travelled the whole and have never been so ill. ( infirmary super equipped with medication for stomach problems I'd say it's a common occurance) The whole complex was crowded and chaotic food was left out at pool snack bar covered in flies and birds. Pool bar bottles covered in wasps. Food in buffet was boring Couldn't wait to get home . Horrible experience Simply not 5 star
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 6 days ago
Dear Client We are deeply sorry to hear about your disappointing experience during your stay with us. Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely apologize for the issues you encountered with the air conditioning, room amenities, and security concerns. It is unacceptable that your requests for maintenance were not promptly addressed, and we will investigate this matter further to ensure it does not happen again in the future. The incident regarding your bag and the illness you and your husband experienced is deeply concerning. We take the health and safety of our guests very seriously, and we will investigate this matter thoroughly to prevent any similar occurrences in the future. We understand your frustration with the crowded conditions and the quality of the food at the pool snack bar and buffet. Rest assured, we will take immediate steps to address these concerns and enhance the overall experience for our guests. Please accept our sincerest apologies for failing to meet your expectations. We truly appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James M wrote a review 17 Feb
2 contributions
Lovely resort and staff couldn’t be more. There is a regular shuttle to the Medina - central Marrakech that is included in the service. A great place to use as a base to explore Marrakech and surrounding area. Kids club available to drop off little ones. Heated swimming pool very welcome in February. Animation Team put on various events and entertainments : Sam Smiley saad Without forget Youness Rp manager
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Date of stay: February 2024
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Dear client We're thrilled to hear that you had a wonderful experience with us in Morocco! It's fantastic to know that you found our resort lovely and our staff accommodating. We're glad to hear that our facilities, including the heated swimming pool and kids club, added to your comfort and enjoyment, especially in February. Our Animation Team, including Sam, Smiley, and Saad, works hard to provide entertaining events for our guests, and we'll be sure to pass along your kind words to them. We also appreciate your mention of Youness, our RP Manager, who plays a key role in ensuring our guests have a memorable experience. Thank you for choosing us as your base to explore Marrakech, and we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edoardo C wrote a review 17 Feb
1 contribution
great position (10 minutes from airport and medina), the village is very large and equipped with comfortable and spacious rooms, the food is good and they organize many excursions and activities. the hotel animation is beautiful and friendly. Smiley is very helpful highly recommended
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Dear Client Thank you very much for your kind words! We're delighted to hear that you had a beautiful experience during your stay with us. Our convenient location, spacious rooms, delicious food, and variety of excursions and activities are all aspects we take great pride in. We're especially thrilled to hear that you enjoyed our hotel animation and that Smiley was able to make your experience even better with his helpfulness. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back soon for another wonderful stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michael a wrote a review 14 Feb
Netley, United Kingdom15 contributions10 helpful votes
Check in was chaotic. Arrived to room hoping for a shower after a long journey- no towels in the room and they took an hour to arrive after calling. Sink in room was blocked, shower drain was blocked and slow to drain. Service overall is shocking, hard to get a drink at lunch/dinner, lunch opened late every single day of our stay. There are also long periods with no food available. Air conditioning in the room didn't work.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Dear Client We are truly sorry for the inconveniences you encountered during your stay at our hotel. It is regrettable that your experience was marred by these issues with chaotic check-in and room maintenance. We understand how important it is to feel welcomed and comfortable upon arrival, and we sincerely apologize for the delay in delivering towels as well as the plumbing and air conditioning problems you encountered. Furthermore, we apologize that our dining service did not meet your expectations and that you had difficulty getting drinks during meals. We will take your feedback into consideration to improve our services and ensure that our guests have a pleasant and stress-free dining experience. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you again in the future to provide you with a much more enjoyable experience that aligns with our quality standards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Toby D wrote a review 13 Feb
7 contributions4 helpful votes
Rooms - nice family rooms, massive bathroom, this was one of the plus points. Comfy beds. Overall this cemented our thoughts on all inclusive resorts - great for kids - absolute hell for adults unless you like being like cattle in a vulture frenzy with people trying to eat and drink as much as they can. It really is not doing much for the world obesity pandemic and over consumerism culture. The staff were ok, but staff by the pool bar seemed very short, not friendly, never smiled. Just pretty grumpy. Snack bar - not a bit of fruit in sight. All beige pastry’s. Would be nice to have something a little healthy at some point. Main restaurant - for lunches and dinners it’s ok and a fairly good selection. Breakfast was pretty average at best. Cereal selection needs more attention - only coco pops and cornflakes. Similar to what you would get in an IBIS. Pool - pool with the slides was lovely as it was pretty empty. It wasn’t heated, but this made it lovely and refreshing. The heated pool was very busy and often pumping music and very busy. Kids had a fab time, but I would not return. Rather spend a little more on a non all inclusive and actually enjoy meals rather than just eating what’s available. Que for the freshly cooked chicken was always huge. If you are with a group, by the time you actually get your food, don’t expect to eat at the same time! Plus point was the weather - 28/30 in Feb Half term was a real treat.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Don’t go unless you are going with children.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kenzi Club Agdal Medina Marrakech, Directeur général at Kenzi Club Agdal Medina
Responded 1 week ago
Dear Customer Thank you for sharing your detailed experience at the resort. It's valuable to hear various perspectives to understand the strengths and weaknesses of different accommodations. It sounds like the resort has some great amenities for families, particularly with spacious rooms and a fun pool area. However, your insights on the drawbacks of all-inclusive resorts, particularly in terms of the dining experience and the crowded atmosphere, are well noted. Your feedback on the lack of healthy options at the snack bar and the limited cereal selection is important, as many travelers value having a variety of nutritious choices available. Additionally, the observation about the pool bar staff's demeanor is duly noted, as friendly and accommodating service can significantly enhance the overall guest experience. While it's fantastic to hear that the kids had a wonderful time and that the weather was enjoyable, your honest assessment highlights areas for improvement that the resort could consider to better cater to adult guests and provide a more balanced experience for all visitors. Thank you for taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£124 - £195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenzi club agdal medina hotel marrakech
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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KENZI CLUB AGDAL MEDINA - Updated 2024 (Marrakech, Morocco)

Frequently Asked Questions about Kenzi Club Agdal Medina
Which popular attractions are close to Kenzi Club Agdal Medina?
Nearby attractions include Bahia Palace (2.9 miles), Jardin Majorelle (4.5 miles), and Medina of Marrakesh (3.8 miles).
What are some of the property amenities at Kenzi Club Agdal Medina?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Kenzi Club Agdal Medina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kenzi Club Agdal Medina?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kenzi Club Agdal Medina?
Yes, free parking is available to guests.
What are some restaurants close to Kenzi Club Agdal Medina?
Conveniently located restaurants include Poka, Lao Marrakech, and Chouf L'Or.
Are there opportunities to exercise at Kenzi Club Agdal Medina?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Kenzi Club Agdal Medina have airport transportation?
Yes, Kenzi Club Agdal Medina offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kenzi Club Agdal Medina?
Yes, dry cleaning and laundry service are offered to guests.
Does Kenzi Club Agdal Medina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kenzi Club Agdal Medina?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.